Tony Bishop
Columbus
Summary
Dynamic professional with extensive experience in security and customer service, notably at Walmart. Proven track record in enhancing safety through situational awareness and effective crowd control. Adept at resolving complex issues and fostering teamwork, while maintaining high standards of service and operational efficiency. CPR certified and committed to excellence in all endeavors.
Overview
13
13
years of professional experience
Work History
Unarmed Security Guard
Securitas
02.2024 - 03.2025
- Completed full building and grounds patrols to spot and investigate concerns.
- Assisted visitors and customers to provide directions, answer questions and meet requests.
- Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
- Improved overall safety by enforcing company policies and regulations among employees and visitors alike.
Billing Specialist
Spectrum
06.2023 - 01.2024
- Researched and resolved billing discrepancies to enable accurate billing.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Worked with multiple departments to check proper billing information.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
Store Manager
Dollar General
10.2020 - 10.2023
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
Customer Service Manager
Walmart
11.2011 - 04.2020
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Education
GED -
East Central Community College
Decatur, MS06-2007
Skills
- Situational awareness
- Crowd control
- Report writing
- CCTV monitoring
- Emergency response
- Loss prevention tactics
- CPR certified
- Attentive and observant
- Punctuality
- Adaptable and flexible
- Teamwork
Timeline
Unarmed Security Guard
Securitas
02.2024 - 03.2025
Billing Specialist
Spectrum
06.2023 - 01.2024
Store Manager
Dollar General
10.2020 - 10.2023
Customer Service Manager
Walmart
11.2011 - 04.2020
GED -
East Central Community College
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