Tony Blanco

• Ran errands to support daily needs of management.
• Responded to and directed incoming calls and other communication.
• Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
• Orchestrated positive customer experiences by overseeing every area of operations. Onsite living with 24/7 accessibility to keep operations functional. Asset retention of club member boats and full maintenance of buildings and 3,000 acres of forestry and roads.

Pool construction, tile and plumbing installs.

• Reviewed blueprints and specifications to determine labor and materials that would be required to complete tiling project.
• Used power wet saws and tile cutters to cut tiles to specifications for projects.
• Followed general safety measures and used tools and machinery properly to avoid mishaps.
• Used schematic diagrams to plan work.
• Operated machines to mix mortar, thinset and grout according to standard formulas.
• Determined and implemented best layout to achieve desired pattern.

• Completed remodeling of residential bathrooms, kitchens, and basements.
• Measured and marked cutting lines on materials, using rulers, pencils, chalk and marking gauge.
• Performed cabinet installation, door hanging and room framing.
• Interviewed clients to determine remodeling needs, budget and financing needs.
• Demolished and dismantled [Type] structures to prepare for remodel.

• Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
• Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
• Made personal recommendations for customers by sharing product knowledge and demonstrating product.
• Established and optimized schedules to keep coverage and service in line with forecasted demands. Family owned flooring sales and installs both residential and commercial.