Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tony Boehme

Tucson,Arizona

Summary

Reliable Area Manager successful at operating in high-volume, fast-paced environment. Skilled in leading teams to meet objectives on stringent timelines. Empowering leader with superior communication and collaboration abilities demonstrated over 27 years of management performance.

Overview

26
26
years of professional experience

Work History

Plumbing Area Manager

Wallcon
05.2022 - 04.2024
  • Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
  • Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
  • Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
  • Conducted training sessions to educate employees on best practices and procedures to increase profitability.
  • Continuously improved operational procedures through ongoing evaluation of existing practices, incorporating feedback from team members and adopting industry best practices.
  • Mentored junior staff members, providing guidance on best practices and professional development opportunities.
  • Facilitated conflict resolution among team members, promoting open communication and fostering a positive workplace culture.
  • Developed strong relationships with clients, leading to increased customer satisfaction and repeat business.
  • Resolved conflicts promptly to promote positive environment for customers.
  • Improved overall efficiency by identifying areas in need of improvement and implementing necessary changes.
  • Optimized staffing levels by closely monitoring workload demands and adjusting schedules accordingly.
  • Achieved high employee retention rates by creating an inclusive work environment where staff felt valued and supported.
  • Directed workforce planning, customer retention, and customer service management for multiple locations.
  • Brought in exceptional candidates to boost team productivity and operational efficiency.
  • Implemented cost-saving measures that resulted in significant financial savings for the company without sacrificing quality or service.
  • Supervised 5 location managers and managed 60 employees
  • Supervised 50 locations to enforce high-quality standards of operation.
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
  • Dedicated to expanding client bases by building lasting relationships.

General Supervisor of Operations

Whitton Plumbing
04.2006 - 04.2022
  • Spearheaded successful collaborations between departments that allowed for streamlined communication channels leading to better decision making.
  • Cultivated a positive work culture that encouraged teamwork, open communication, and continuous learning among employees.
  • Reduced operational expenses by monitoring budgets, optimizing resource allocation, and eliminating waste.
  • Oversaw multiple projects simultaneously while adhering to strict timelines achieving project completion on time or ahead of schedule.
  • Managed staff scheduling to ensure optimal coverage during peak hours while minimizing labor costs.
  • Conducted performance evaluations for staff, providing constructive feedback to promote individual improvement.
  • Improved customer satisfaction ratings with proactive communication and timely resolution of issues.
  • Mentored junior team members, fostering professional growth through guidance and support.
  • Maintained a safe working environment by enforcing strict compliance with safety regulations and conducting regular inspections.
  • Enhanced employee performance through regular training sessions and ongoing skill development.
  • Streamlined operational processes by implementing efficient systems and procedures, resulting in increased productivity.
  • Implemented quality control measures, ensuring consistent product delivery and meeting customer expectations.
  • Developed strategic plans for business growth, identifying new opportunities and expanding market presence.
  • Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
  • Managed internal operational standards and productivity targets.
  • Motivated and trained employees to maximize team productivity.
  • Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
  • Encouraged and promoted ideas aligned to business needs and benefits.
  • Conducted root cause analysis in deficient areas to identify and resolve issues.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Oversaw scheduling and coordination for all subdivisions.
  • Organized meetings with builders and supervisors.
  • Interceded between employees during arguments and diffused tense situations.

Plumbing Area Manager

Riggs Plumbing
11.1997 - 04.2006
  • Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
  • Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
  • Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
  • Conducted training sessions to educate employees on best practices and procedures to increase profitability.
  • Continuously improved operational procedures through ongoing evaluation of existing practices, incorporating feedback from team members and adopting industry best practices.
  • Mentored junior staff members, providing guidance on best practices and professional development opportunities.
  • Facilitated conflict resolution among team members, promoting open communication and fostering a positive workplace culture.
  • Developed strong relationships with clients, leading to increased customer satisfaction and repeat business.
  • Resolved conflicts promptly to promote positive environment for customers.
  • Improved overall efficiency by identifying areas in need of improvement and implementing necessary changes.
  • Optimized staffing levels by closely monitoring workload demands and adjusting schedules accordingly.
  • Achieved high employee retention rates by creating an inclusive work environment where staff felt valued and supported.
  • Directed workforce planning, customer retention, and customer service management for multiple locations.
  • Brought in exceptional candidates to boost team productivity and operational efficiency.
  • Implemented cost-saving measures that resulted in significant financial savings for the company without sacrificing quality or service.
  • Supervised 5 location managers and managed 60 employees
  • Supervised 50 locations to enforce high-quality standards of operation.
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
  • Dedicated to expanding client bases by building lasting relationships.

Education

High School Diploma -

Cortez High School
Phoenix, AZ

Associate of Arts - General Education

Maricopa Community Colleges - Mesa Community College
Mesa, AZ

Skills

  • Staff Management
  • Operations Management
  • Relationship building and management
  • Team Development
  • Goals and performance
  • Operations
  • Staff Training
  • Customer Relationship Management
  • Quality Assurance
  • Customer Service

Timeline

Plumbing Area Manager

Wallcon
05.2022 - 04.2024

General Supervisor of Operations

Whitton Plumbing
04.2006 - 04.2022

Plumbing Area Manager

Riggs Plumbing
11.1997 - 04.2006

High School Diploma -

Cortez High School

Associate of Arts - General Education

Maricopa Community Colleges - Mesa Community College

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Tony Boehme