Overview
Work History
Education
Skills
Timeline
Generic

Tony Bottini

St Louis,MO

Overview

4
4
years of professional experience

Work History

Client Success Manager

Rollick Inc.
03.2023 - Current
  • Communicates with 19 marine vehicle manufacturers and works closely with internal and external resources to ensure the success of the client's Client Success Indicators or "CSI" program.
  • Cross-functional work with Development Team in India to complete Jira Tickets.
  • Acts as the conduit between our manufacturers and internal teams to support various client requests, tracking queries through SalesForce
  • Ensures SLA agreements are met by resolving client tickets within 12 business hours. Achieved Q2 2023 average time of .3 business days.

Customer Success Manager

SureCam
05.2022 - 03.2023
  • Assisted customers with onboarding and product setup to foster successful adoption and usage.
  • Created customer support strategies to increase customer retention.
  • Monitored customer progress and addressed customer inquiries with timely and accurate updates.
  • Conducted periodic user training sessions to support customer understanding and product feature utilization.
  • Created scripts and recorded all voiceovers for both internal and external customer support documents.

Senior Operations Specialist

Ansira
10.2019 - 05.2022
  • Met service level agreements by ensuring advertising guidelines were met and exceeded in under 6 business hours.
  • Performed quality control checks to confirm accuracy and compliance with advertising guidelines for large national brands.
  • Acted as main point of contact for clients through receiving calls and providing immediate assistance processing their queries in Zendesk.
  • Launched a new product, "Local Marketing Activation;” performed sales during launch period, tested software with team for developers.
  • Taught clients proprietary Ansira software to use for submitting cooperative advertising for review.

Education

Bachelor's - Marketing & Advertising Communications

Webster University
Saint Louis, Missouri
05.2019

Skills

  • Client Training
  • Account Management
  • Reviewing Renewals
  • Quality Assurance
  • Account Oversight
  • Status Updates

Timeline

Client Success Manager

Rollick Inc.
03.2023 - Current

Customer Success Manager

SureCam
05.2022 - 03.2023

Senior Operations Specialist

Ansira
10.2019 - 05.2022

Bachelor's - Marketing & Advertising Communications

Webster University

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Tony Bottini