Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Tony Boyd

Wetumpka

Summary

Qualified candidate earning experience in Sales, IT, Marketing and Professional Business Management. Served these career fields exceptionally with a total of 23 years in service.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Business Owner/Operator

Self Employed Services
01.2024 - Current
  • Oversaw end-to-end business processes to maintain proficiency and profitability.
  • Improved customer satisfaction rates by prioritizing client needs and addressing concerns promptly.
  • Established a loyal customer base through targeted marketing campaigns, referral programs, and personalized customer experiences.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Increased overall business efficiency by streamlining operational processes and implementing new technologies.

Sales Consultant

Verizon Wireless
10.2023 - 01.2024
  • Cold called and conducted face-to-face sales calls with C-level executives and directors in assigned sales territory.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Created detailed sales presentations to communicate product features and market data.
  • Responded to telephone and in-person requests for information.
  • Stayed knowledgeable on latest Product or Service innovations and technological advancements through continuous training.
  • Applied knowledge of market and full range of innovative and unique products to meet customer needs, expanding company's customer base.

AT&T - Solutions Consultant Field Manager

AT&T
08.2021 - 08.2022
  • Leader of customer accounts, schedules meetings to provide advanced solutions for South Eastern demographic state areas
  • Analyzes state of the art technology resolutions for residence and business clients
  • Maintains company vehicle in dispatch to upsell products and services
  • Demonstrates strategic thinking with ability to provide tech support to retain valued customers.
  • Onboarded and managed new client accounts to boost retention rates.
  • Integrated technology and business operations to identify targeted solutions to customer issues.
  • Renegotiated outsourcing contracts to save considerable costs.
  • Developed and maintained long-term relationships with clients, fostering strong service bonds and encouraging return patronage.
  • Established team priorities, maintained schedules and monitored performance.

Casino Marketing Host

Wind Creek Wetumpka
01.2018 - 01.2021
  • Markets and fills promotional events, both hosted and casino property related
  • Manages guest accounts an average daily theoretical
  • Obtain company goals to meet quarterly objectives
  • Greet and engage with players while visiting property
  • Resolve complex issues in direct response with hotel or call center objectives
  • Takes on full responsibility as a company leader in conjunction to casino events
  • Recruits new mid and high level players through marketing activities via telemarketing or floor to floor contact to meet revenue and quarterly budget numbers.
  • Established and cultivated relationships with travel partners, providing clients with smooth ticketing processes.
  • Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.

Guest Services Agent Level II

Wind Creek Hospitality/Cooperate Northern Properties
01.2016 - 01.2018
  • Recognized in over 55 Wind Creek Moments a quarter for outstanding performance by guests while in service upholding quality standards the Wind Creek way! Responsible for providing quality service to all casino guests using quality standards
  • Assist guest with all CMP related concerns in reference to monthly promotions for all Wind Creek Casino properties
  • Responsible for the booking of reservations for casino guests for Wind Creek Casinos under Opera operating systems for Wind Creek Atmore, Montgomery and Wetumpka properties
  • Answers calls in a cooperate setting while working under a call center environment using quality performance standards
  • Knowledgeable of all property promotions while maintaining the company’s marketing standards.

Dell Account Collections Specialists

CGI Tech Solutions
01.2014 - 01.2015
  • Receive payments and post amounts paid to customer accounts, based on a quota collection quarterly sales bonus
  • Locate and monitor overdue accounts, using computers and a variety of automated systems
  • Recorded financial information of consumers in efforts to collect outstanding debts
  • Locate and notify customers of delinquent accounts by mail, telephone, or personal visits in order to solicit payment
  • Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts
  • Advise customers of necessary actions and strategies for debt repayment.

Game Operations/ Attendant

Wind Creek Montgomery
01.2013 - 01.2014
  • Recognized and awarded within the first three months of employment a gaming floor star employee for providing excellence in service and quality standards while being serviced shopped
  • Provided customer service to guests playing games on the casino floor
  • Worked gaming dispatch to communicate with and direct other game attendants as they provided service on the casino floor
  • Assisted guest to ensure the highest in quality standards being committed to the casino purpose to inspire and empower in a result to create wealth with opportunities for growth for all.

Sales Store Checker/ Assistant Teller

Defense Commissary Agency, DOD
01.2012 - 01.2013
  • Determines proper prices by unit marking, price scanning, or referencing price lists
  • Exercises tact, diplomacy, and courtesy when serving and assisting customers
  • Performs other related store duties such as pricing, stocking merchandise, cleaning work areas, and participating in inventories
  • Modifies changes to existing job practices to enhance efficiency, in accordance with existing laws and regulations
  • Assumes personal financial accountability for monetary loss from the performance of duties
  • Balances accounts daily ensuring the disbursing fund and collections are properly accounted for.
  • Learned duties for various positions and provided backup at key times.
  • Performed cash, card and check transactions to complete customer purchases.
  • Used POS system to enter orders, process payments and issue receipts.
  • Monitored and reported suspicious activity in line with bank security policies.
  • Generated monthly reports on customer activity and customer feedback.

Senior Night Auditor/Overnight Manager of Business/Guest Service Representative/Valet Driver

The Hampton Inn & Suites Downtown Montgomery
01.2008 - 01.2011
  • OnQ Certified
  • Awarded employee of the quarter
  • Awarded for serving excellence in business and sales
  • I was responsible for the opening and closing of all accounting sales
  • Balanced daily account records for home office reporting
  • I was responsible for the balancing of all system house accounts in route to hotel business, groups or guests
  • Forwarded and filed guests and company records in report to the general manager
  • I was in charge of managing all incoming guest calls and requests
  • I was responsible for the correction of all posting errors in accounting records for all in house guests
  • Closed and negotiated monthly account balances.

Sales Floor Team Leader

Target
01.2006 - 01.2008
  • Promoted to manage and work a total of 7 departments throughout the store district
  • Managed all store teams
  • Managed and improved the overall performance scores of weekly sales quotas
  • Directed and innovated team group meetings in the promotion of store sales
  • Increased store sales by analyzing all profitable merchandise by seasonal demand
  • Replenished and scanned out all profitable departmental items in effect to increase an overall sales percentage.

Assistant Manager

Citi Trends
01.2005 - 01.2006
  • Promoted to expand sales throughout the district
  • Processed all store shipment records
  • Managed associates daily
  • I was responsible for the approval of all guest returns
  • Balanced and deposited daily cash deposits
  • Managed store accounting records
  • Managed the profit of sales in report to home office.

Education

Management Information Systems

Amridge University
Montgomery, AL

Business Administration, - Information Technology

The American Military University
Charles Town, WV

Pike County High School
Brundidge, AL
2022

Skills

  • Project Management
  • Marketing Analytics
  • Campaign Management
  • Sales Forecasting
  • Communications Management
  • Strategic Planning
  • Team Leadership
  • Computer Proficiency
  • Consultative Sales Techniques
  • Audience Engagement Techniques
  • Relationship Building
  • Customer Complaint Resolution

Accomplishments

    - Managed a total of seven overall key departments throughout the Southeastern District for Target of Montgomery, East Chase with a 30% increase in Territory sales in overall as a Leader of Sales Management.

    - Selectively Interviewed potential candidates and trained staff members in sales and retail as a Sales Leader and Manager of Sales.

Certification

  • Area of Certification Training
  • Hilton On Cue Certified Booking Agent
  • Get Certified Achievement Training - 2016
  • Give 'em the Pickle - 2017
  • Coaching: Seize the Moment - 2017
  • Writing for Success - 2017
  • Spa Booking Agent Level 11 (Excel)

Timeline

Business Owner/Operator

Self Employed Services
01.2024 - Current

Sales Consultant

Verizon Wireless
10.2023 - 01.2024

AT&T - Solutions Consultant Field Manager

AT&T
08.2021 - 08.2022

Casino Marketing Host

Wind Creek Wetumpka
01.2018 - 01.2021

Guest Services Agent Level II

Wind Creek Hospitality/Cooperate Northern Properties
01.2016 - 01.2018

Dell Account Collections Specialists

CGI Tech Solutions
01.2014 - 01.2015

Game Operations/ Attendant

Wind Creek Montgomery
01.2013 - 01.2014

Sales Store Checker/ Assistant Teller

Defense Commissary Agency, DOD
01.2012 - 01.2013

Senior Night Auditor/Overnight Manager of Business/Guest Service Representative/Valet Driver

The Hampton Inn & Suites Downtown Montgomery
01.2008 - 01.2011

Sales Floor Team Leader

Target
01.2006 - 01.2008

Assistant Manager

Citi Trends
01.2005 - 01.2006

Management Information Systems

Amridge University

Business Administration, - Information Technology

The American Military University

Pike County High School

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Tony Boyd