Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tony Braden

Summary

Accomplished business operator and former Lowe's Home Improvement associate, I excel in customer relations and operations management. Leveraging strong marketing acumen and communication skills, I've significantly enhanced client satisfaction and business growth. Known for exceptional relationship building and financial management, I consistently deliver results, driving a competitive edge and fostering loyal customer bases.

Overview

16
16
years of professional experience

Work History

Owner/Business Operator

Self-employed
01.2011 - Current
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Interacted well with customers to build connections and nurture relationships.
  • Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and motivated employees to perform daily business functions.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Passionate about learning and committed to continual improvement.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Retail Associate

Lowe's Home Improvement
10.2008 - 10.2013
  • Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
  • Assisted in the training of new associates to ensure they quickly became knowledgeable about products and policies.
  • Collaborated with team members to achieve daily sales goals and exceed performance targets.
  • Developed strong rapport with customers and created positive impression of business.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Answered questions about store policies and addressed customer concerns.
  • Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
  • Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
  • Enhanced customer satisfaction by providing personalized assistance and product recommendations.
  • Assisted customers with locating specific items in the store or suggesting alternative options based on their preferences.
  • Provided excellent customer service, addressing inquiries and resolving issues swiftly.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Developed strong rapport with customers through active engagement and attentive listening, fostering loyalty and repeat business.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Used in-store system to locate inventory and place special orders for customers.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Performed cash, card, and check transactions to complete customer purchases.

Education

Criminal Justice

Penta Career Center
Rossford, OH

Skills

  • Customer relations
  • Small business operations
  • Project estimating
  • Relationship building
  • Marketing
  • Verbal and written communication
  • Financial management
  • Project management
  • Staff hiring
  • Operations management

Timeline

Owner/Business Operator

Self-employed
01.2011 - Current

Retail Associate

Lowe's Home Improvement
10.2008 - 10.2013

Criminal Justice

Penta Career Center

Similar Profiles

CREATE PROFILE
Tony Braden