Tony Brooks II
Norman,OK
Summary
Proven leader at Dillard's with a track record of driving sales growth across multiple states, enhancing team performance through effective training and development, and fostering employee satisfaction. Skilled in business administration and staff management, adept at negotiating and policy enforcement, achieving over 600 million in annual revenue.
Overview
16
16
years of professional experience
Work History
Assistant District Manager
Dillards Department Store
06.2018 - Current
- Enhanced district sales growth by strategizing and executing innovative marketing plans for 25 Locations spanning 5 states, 600+ million in annual revenue, 2500+ employees.
- Increased employee satisfaction by fostering a supportive work environment focused on teamwork and open communication.
- Managed multiple stores within the district, ensuring consistent adherence to company policies and procedures.
- Assisted in annual budget planning for the district, contributing to financial stability and growth.
- Conducted regular store visits to monitor performance, provide feedback, and address any concerns or issues promptly.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Mentored team members to enhance professional development and accountability in workplace.
Store Mgr
Dillards Department Store
03.2015 - 06.2018
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Area Sales Manager
Dillard's
09.2008 - 03.2015
- Established strong relationships with key clients, resulting in increased customer retention and satisfaction.
- Enhanced team performance by providing ongoing coaching, training, and mentoring to sales representatives.
- Reported sales activity, generated sales quotations, and proposals and maintained customer contact database to achieve sales objectives and quota.
- Managed a successful sales team, consistently achieving and exceeding monthly sales targets.
Education
BBA -
Northeastern Sate College
Tahlequah, OK05.2007
Skills
- Team motivation
- Staff Training and Development
- Staff Management
- Policy Enforcement
- Retail Operations
- Employee Scheduling
- Negotiation
- Business Administration
- Meeting facilitation
Timeline
Assistant District Manager
Dillards Department Store
06.2018 - Current
Store Mgr
Dillards Department Store
03.2015 - 06.2018
Area Sales Manager
Dillard's
09.2008 - 03.2015
BBA -
Northeastern Sate College
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