Tony Brown
Bonney Lake,WA
Summary
Attentive professional with a career numbering 20 years as a Route Sales Representative for the same company. Focused and enthusiastic offering well-developed skills in sales and inventory managment.
Overview
27
27
years of professional experience
Work History
Route Sales Representative
Service Linen Supply
Renton, WA
03.2019 - 02.2020
- Developed and maintained relationships with current customers.
- Developed and implemented strategies to increase sales volume.
- Performed regular maintenance on delivery vehicle.
- Conducted daily pre-trip inspections of delivery vehicles.
- Loaded, unloaded, and delivered product in a timely manner.
- Organized deliveries according to customer needs.
- Delivered product to customers in a safe and courteous manner.
- Maintained accurate records of all deliveries and pickups.
- Provided excellent customer service by answering questions and resolving complaints in a professional manner.
- Restocked shelves as needed in order to ensure adequate inventory levels for customers.
- Ensured that the proper paperwork was completed for each delivery or pickup transaction accurately and efficiently.
- Reported any discrepancies between orders and actual items received and delivered promptly to management staff.
- Monitored stock levels on route trucks to ensure accuracy of inventory counts.
- Ensured compliance with all federal, state, local laws governing transportation of goods.
- Responded quickly to customer inquiries regarding products or services.
- Adhered to company safety policies while operating company vehicle.
- Participated in promotional activities such as special events, trade shows.
- Utilized effective problem solving skills when resolving customer issues.
- Maintained an organized work space at all times.
- Utilized corporate vehicle to deliver and sell products to clients with focus on optimizing customer experience.
- Promoted positive relationships with customers to maintain consistent sales.
- Maintained positive attitude and diplomacy when dealing with customers and other team members.
- Supplied wide range of customers with key products in alignment with specified amounts and schedules.
- Confirmed product displays met company specifications regarding placement, date codes and pricing.
- Continuously surpassed sales goals, optimizing profitability and performance of assigned territory.
- Ascertained which routes would provide fastest access to customer sites, allotting for various factors such as weather and road conditions.
- Forged and cultivated strong relationships with customers within fast-paced and constantly moving environment.
- Cross-sold additional products to customers depending upon merchandise needs.
- Followed safety rules to keep clean driving record with no accidents or incidents.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
- Resolved customers' complaints regarding products or services.
- Kept accurate logs of all deliveries and trips.
- Informed regular customers of new products or services and price changes.
- Obtained receipts or signatures for delivered goods, collecting payment for services when required.
- Collected money, provided change and recorded transactions on receipts.
- Issued sales promotion materials to customers to boost sales.
- Recorded deliveries and daily sales transactions.
- Identified prospective customers by using business directories and following leads from existing clients.
- Cold-called prospective customers to provide details on company services or products.
Aramark Uniform Service
Route Sales Rep.
Kent, WA
07.1998 - 09.2019
- Developed and maintained relationships with current customers.
- Developed and implemented strategies to increase sales volume.
- Performed regular maintenance on delivery vehicle.
- Conducted daily pre-trip inspections of delivery vehicles.
- Organized deliveries according to customer needs.
- Loaded, unloaded, and delivered product in a timely manner.
- Delivered product to customers in a safe and courteous manner.
- Maintained accurate records of all deliveries and pickups.
- Provided excellent customer service by answering questions and resolving complaints in a professional manner.
- Restocked shelves as needed in order to ensure adequate inventory levels for customers.
- Ensured that the proper paperwork was completed for each delivery or pickup transaction accurately and efficiently.
- Reported any discrepancies between orders and actual items received and delivered promptly to management staff.
- Monitored stock levels on route trucks to ensure accuracy of inventory counts.
- Ensured compliance with all federal, state, local laws governing transportation of goods.
- Assisted with merchandising displays at customer locations when requested.
- Responded quickly to customer inquiries regarding products or services.
- Adhered to company safety policies while operating company vehicle.
- Participated in promotional activities such as special events, trade shows.
- Utilized effective problem solving skills when resolving customer issues.
- Maintained an organized work space at all times.
- Utilized corporate vehicle to deliver and sell products to clients with focus on optimizing customer experience.
- Promoted positive relationships with customers to maintain consistent sales.
- Planned and organized routes within territory to maximize efficiency and time.
- Maintained positive attitude and diplomacy when dealing with customers and other team members.
- Supplied wide range of customers with key products in alignment with specified amounts and schedules.
- Confirmed product displays met company specifications regarding placement, date codes and pricing.
- Continuously surpassed sales goals, optimizing profitability and performance of assigned territory.
- Ascertained which routes would provide fastest access to customer sites, allotting for various factors such as weather and road conditions.
- Forged and cultivated strong relationships with customers within fast-paced and constantly moving environment.
- Cross-sold additional products to customers depending upon merchandise needs.
- Followed safety rules to keep clean driving record with no accidents or incidents.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
- Resolved customers' complaints regarding products or services.
- Organized merchandise and sales promotion displays to attract customers.
- Kept accurate logs of all deliveries and trips.
- Informed regular customers of new products or services and price changes.
- Obtained receipts or signatures for delivered goods, collecting payment for services when required.
- Collected money, provided change and recorded transactions on receipts.
- Issued sales promotion materials to customers to boost sales.
- Recorded deliveries and daily sales transactions.
- Reviewed lists of station drops, dealers or customers, loading trucks with appropriate deliverables.
- Identified prospective customers by using business directories and following leads from existing clients.
- Cold-called prospective customers to provide details on company services or products.
- Supervised daily operations of uniform department, ensuring compliance with company policies and procedures.
- Developed and implemented strategies to improve customer service satisfaction levels in the uniform department.
- Managed budgeting and forecasting for uniform department, including managing inventory control and purchasing supplies.
- Performed regular inspections of uniforms to ensure quality standards were met.
- Trained staff on proper use of uniforms, safety practices, and customer service protocols.
- Maintained records of all uniform orders and tracked shipments to ensure timely delivery.
- Coordinated with vendors to negotiate pricing, order new stock, and resolve any discrepancies or issues with orders.
- Created reports on sales performance, inventory levels, and customer feedback for management review.
- Analyzed current trends in fashion industry to identify opportunities for product development.
- Reviewed customer complaints regarding uniforms for resolution or escalation as needed.
- Assisted customers in selecting appropriate uniforms based on their individual needs.
- Provided guidance on selection of materials used in production of uniforms.
- Ensured that all safety regulations were adhered to when handling hazardous materials related to uniform production.
- Inspected returned merchandise from customers before authorizing refunds or exchanges.
- Collaborated with marketing team to design promotional campaigns targeting potential customers interested in purchasing uniforms.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Recruited and trained new employees to meet job requirements.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Assigned work and monitored performance of project personnel.
- Interviewed prospective employees and provided input to HR on hiring decisions.
Pit Mechanic
Grease Money
Auburn, WA
06.1995 - 07.1998
- Performed daily inspections of equipment to ensure proper functioning and safety.
- Diagnosed mechanical problems on a wide variety of vehicles using specialized tools and equipment.
- Performed preventive maintenance services such as oil changes and tune-ups on cars and trucks.
- Tested components with appropriate instruments to ensure proper operation.
- Identified additional needed repairs by conducting visual inspections of the vehicle's interior and exterior.
- Maintained accurate records of work performed in accordance with company standards.
- Provided estimates for labor costs associated with repair projects prior to commencement of work.
- Ensured safety protocols were followed while working on vehicles.
- Consulted with customers regarding service options available based upon their needs.
- Explained technical diagnoses and needed repairs to non-mechanical individuals who lack technical knowledge.
- Adhered strictly to safety requirements when operating machinery or handling hazardous materials.
- Researched parts availability from vendors in order to complete repairs efficiently.
- Organized tools and supplies neatly within the workspace for easy access during maintenance tasks.
- Educated customers about basic automotive maintenance techniques they can perform themselves at home.
- Monitored shop equipment to maintain safe working condition.
- Assessed vehicles or machinery to accurately diagnose and repair issues.
- Maintained garage safety protocols to meet regulatory and company expectations.
- Executed preventive and corrective maintenance on work trucks and other vehicles.
- Examined loose bolts and specified safety devices on vehicles and made adjustments.
- Engaged with customers to determine automotive requirements and communicate vehicular defects or problems.
- Leveraged diagnostic tools and equipment to identify vehicle issues.
- Attended safety and training meetings to learn techniques to avoid injuries and mishaps.
- Completed required paperwork and delivered to customer.
- Performed maintenance inspections, tune-ups, oil changes and other key services.
- Removed old oil, replace filters and added correct amount of new per customer request oil.
- Completed standard inspections to assess wear and damage to vehicles.
- Performed troubleshooting and diagnostic procedures to locate source of malfunctions.
- Used diagnostics and troubleshooting tools to identify failures and equipment issues.
- Checked vehicle mileage and determined necessary belts, fluids flushing or gasket replacements.
- Reviewed work orders and discussed with supervisors.
- Adjusted and repaired systems to meet manufacturers' performance specifications.
- Conferred with customers to obtain descriptions of vehicle problems and discuss work or future repair requirements.
- Estimated costs of vehicle repair.
- Trained and guided employees on correct methods for performing different repairs and maintenance services.
- Planned work procedures using charts, technical manuals and experience.
Pit Mechanic
Grease Monkey
Ballard, WA
03.1993 - 05.1995
- Diagnosed mechanical problems on a wide variety of vehicles using specialized tools and equipment.
- Performed preventive maintenance services such as oil changes and tune-ups on cars and trucks.
- Tested components with appropriate instruments to ensure proper operation.
- Identified additional needed repairs by conducting visual inspections of the vehicle's interior and exterior.
- Maintained accurate records of work performed in accordance with company standards.
- Ensured safety protocols were followed while working on vehicles.
- Consulted with customers regarding service options available based upon their needs.
- Assisted fellow mechanics when necessary during complex repairs.
- Researched parts availability from vendors in order to complete repairs efficiently.
- Organized tools and supplies neatly within the workspace for easy access during maintenance tasks.
- Educated customers about basic automotive maintenance techniques they can perform themselves at home.
- Monitored shop equipment to maintain safe working condition.
- Assessed vehicles or machinery to accurately diagnose and repair issues.
- Maintained garage safety protocols to meet regulatory and company expectations.
- Executed preventive and corrective maintenance on work trucks and other vehicles.
- Examined loose bolts and specified safety devices on vehicles and made adjustments.
- Engaged with customers to determine automotive requirements and communicate vehicular defects or problems.
- Leveraged diagnostic tools and equipment to identify vehicle issues.
- Attended safety and training meetings to learn techniques to avoid injuries and mishaps.
- Conveyed troubleshooting diagnosis to customer and outlined proposed repair plan and associated costs.
- Completed required paperwork and delivered to customer.
- Performed maintenance inspections, tune-ups, oil changes and other key services.
- Removed old oil, replace filters and added correct amount of new [Type] oil.
- Performed troubleshooting and diagnostic procedures to locate source of malfunctions.
- Used diagnostics and troubleshooting tools to identify failures and equipment issues.
- Improved function of engines by replacing spark plugs, fuel filters and defective sensors.
- Inspected vehicles for damage and recorded findings to facilitate repairs.
- Completed standard inspections to assess wear and damage to vehicles.
- Checked vehicle mileage and determined necessary belts, fluids flushing or gasket replacements.
- Reviewed work orders and discussed with supervisors.
- Adjusted and repaired systems to meet manufacturers' performance specifications.
- Conferred with customers to obtain descriptions of vehicle problems and discuss work or future repair requirements.
- Estimated costs of vehicle repair.
- Evaluated vehicle schematics to assess required parts and order accordingly.
- Trained and guided employees on correct methods for performing different repairs and maintenance services.
- Planned work procedures using charts, technical manuals and experience.
Education
High School Diploma -
Federal Way High School
Federal Way, WA06-1988
Skills
- Route Management
- Merchandise Sales
- Product Merchandising
- Stakeholder Relations
- Route Planning
- Territory Development
- Sales representation
- Safe Vehicle Operation
- Client Relations
- Stock Rotation
- Cross-selling techniques
- Account Retention
- Sales Goals
- Issue Resolution
- Customer Retention
- Leads Prospecting
- Cold-calling
- Customer Service
- Contract Negotiation
- Truck loading
- Payment Collection
- Effective Communication
- Decision-Making
- Reliability
- Safe Driving
- Adaptability
- Adaptability and Flexibility
- Continuous Improvement
- Problem-solving abilities
- Local routes understanding
- Professionalism
- Multitasking
- Safe driving techniques
- Relationship Building
- Excellent Communication
- Organizational Skills
- Problem-solving aptitude
Timeline
Route Sales Representative
Service Linen Supply
03.2019 - 02.2020
Aramark Uniform Service
Route Sales Rep.
07.1998 - 09.2019
Pit Mechanic
Grease Money
06.1995 - 07.1998
Pit Mechanic
Grease Monkey
03.1993 - 05.1995
High School Diploma -
Federal Way High School
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