TONY BROWN
Atlanta,GA
Summary
Dedicated customer service professional with experience in mobile transfer processes and a strong ability to educate and assist clients. Proven track record of managing customer inquiries and troubleshooting issues in a fast-paced environment.
Overview
11
11
years of professional experience
Work History
Warehouse Associate
Amazon
Atlanta, GA
- Assisted customers with locating items throughout the store when needed
- Provided excellent customer service by greeting customers and offering assistance
- Processed payments, returns, and exchanges
- Loaded and unloaded shipments from delivery trucks after completing order documentation
- Used good manual dexterity, hand-eye coordination and depth perception to complete accurate work
- Ensured quality control standards were met during receiving process
- Used straps and ropes to secure stacks of packages on trucks
- Determined proper storage methods based on turnover, environmental factors, and physical capabilities of facilities
- Organized warehouse space by rearranging items, storing materials, and marking locations
- Maintained facility equipment and materials in neat, clean, and orderly fashion.
Delivery Driver
(Amazon)
Fairburn, GA
10.2019 - Current
- Considered traffic congestion and weather conditions to determine best routes
- Adhered to all federal, state, and local regulations regarding vehicle operation while on the job
- Maintained set routes and schedules to meet customer expectations
- Delivered quicker than scheduled while maintaining safety regulations and speed limits
- Maintained a fantastic rating every week
- Goes above and beyond for our team
- Hit top 5 drivers list on more than one occasion
- Leaves packages at customers desired location
- Read maps and followed written and verbal geographic directions
- Drove company vehicle on assigned routes to make deliveries to customers
- Operated delivery vehicle in accordance with local traffic laws, regulations, and safety standards
- Managed multiple tasks simultaneously while delivering goods within specified time frames
- Utilized GPS systems efficiently when navigating through unfamiliar areas in order to deliver packages on schedule
- Drove positive customer experience by building relationships and providing solutions to customer needs
- Loaded and unloaded delivery vehicles with accuracy, ensuring all items were accounted for
- Worked closely with supervisors and other members of the team to ensure smooth workflow processes
- Communicated with dispatch to improve route production and identify optimal ways to perform duties
- Confirmed all packages were properly labeled
- Checked delivery addresses and verified correct package delivery
- Inspected vehicle frequently to check fluid levels and tire pressure
- Followed established procedures for handling hazardous materials during transport according to government regulations
- Performed basic maintenance activities on the truck such as fueling trucks and cleaning windows, mirrors, lights
- Adhered to delivery schedules and deadlines
- Provided feedback on routing issues or customer concerns to management team in a timely manner.
Food Server
Friendlys
Hillsdale, NJ
06.2016 - 05.2019
- Inspected vehicle before each trip to ensure safe operation, completing necessary repairs or maintenance as needed
- Developed strong relationships with customers by providing friendly service and responding to inquiries promptly
- Provided efficient and courteous service to customers at all times
- Responded quickly to meet customer needs and resolve problems
- Experienced with social media and communications platforms
- Troubleshot minor problems and reported larger technical issues
- Worked with coworkers to complete tasks
- Performed cleaning duties by sanitizing and wiping down tables after shifts
- Utilized teamwork skills to collaborate effectively with kitchen staff during busy periods
- Delivered exceptional customer service while taking orders
- Used knowledge of menu items and ingredients to assist customers with menu selections
- Trained new employees on customer service standards, food safety protocols and restaurant operations procedures
- Assisted with training new wait staff members to ensure proper procedures were followed at all times
- Followed food safety and illness prevention procedures by sanitizing utensils and wearing gloves
- Offered attentive, friendly guest service
- Gained experience in providing excellent customer service, including taking orders, answering questions and responding to complaints
- Answered telephones to take reservations or to-go orders
- Provided friendly and efficient service to customers by setting tables with clean linens, silverware, glassware and condiments
- Coordinated with kitchen staff to achieve timely delivery of meals
- Wrote down customer orders and informed kitchen of special food requests
- Removed dishes and glasses from tables or counters to take to kitchen for cleaning
- Prepared hot, cold and mixed drinks for patrons and chilled bottles of wine
- Checked on guests to verify satisfaction with each course
- Accurately recorded all orders on checklists to ensure correct preparation of each meal item for customers
- Assisted with bussing tasks, clearing and resetting tables
- Listened to customer concerns and complaints and quickly rectified issues.
Loader/Cashier
Lowes
Paterson, NJ
10.2013 - 11.2015
- Swept and mopped floors and removed trash
- Filled condiment, salt and pepper, and napkin containers
- Developed skills in handling cash transactions efficiently and accurately while following company policies
- Wrote patrons' food orders on order slips or entered orders into computers for transmittal to kitchen staff
- Checked on tables to provide customers with excellent customer service
- Carried dishes from kitchen and quickly delivered to customers
- Maintained a clean working area at all times; wiping down counters, stocking shelves and organizing supplies
- Worked closely with kitchen staff to ensure that food was prepared correctly according to recipes and served promptly within established time frames
- Presented menus to answer questions about items and make recommendations
- Demonstrated ability to quickly learn menu items and specials, as well as accurately inputting orders into the point of sale system
- Described ingredients and cooking methods to explain preparation of various food items
- Troubleshot minor problems and reported larger technical issues.
Education
Associate In Science (A.S.) In Psychology -
Passaic County Community College
Paterson, NJSkills
- Interacts with customers on daily basis Understands how to keep customer satisfaction high- Educated customers on policies- Troubleshot app issues- Investigated cases to ensure customer receives correct items- Provided feedback to enhance customer experiences- Worked with other customer service agents to handle orders
- Proficient in Microsoft Office Suite- Strong verbal and written communication skills- Computer savvy with a quick learning ability- Knowledgeable in mobile transfer processes across multiple platforms- Excellent attention to detail
Knowledge of State Roads and Highways
Vehicle Systems
Order Picking and Processing
Safe Driver Training
Map Reading Skills
Customer Service
Heavy Hauling
GPS and Route Planning
Vehicle Inspection
Route Logs
Route Management
Time Management
Customer Response
Local Delivery
References
References available upon request
Timeline
Delivery Driver
(Amazon)
10.2019 - Current
Food Server
Friendlys
06.2016 - 05.2019
Loader/Cashier
Lowes
10.2013 - 11.2015
Warehouse Associate
Amazon
Associate In Science (A.S.) In Psychology -
Passaic County Community College