Summary
Overview
Work History
Education
Skills
References
Timeline
DeliveryDriver

TONY BROWN

Atlanta,GA

Summary

Dedicated customer service professional with experience in mobile transfer processes and a strong ability to educate and assist clients. Proven track record of managing customer inquiries and troubleshooting issues in a fast-paced environment.

Overview

11
11
years of professional experience

Work History

Warehouse Associate

Amazon
  • Assisted customers with locating items throughout the store when needed
  • Provided excellent customer service by greeting customers and offering assistance
  • Processed payments, returns, and exchanges
  • Loaded and unloaded shipments from delivery trucks after completing order documentation
  • Used good manual dexterity, hand-eye coordination and depth perception to complete accurate work
  • Ensured quality control standards were met during receiving process
  • Used straps and ropes to secure stacks of packages on trucks
  • Determined proper storage methods based on turnover, environmental factors, and physical capabilities of facilities
  • Organized warehouse space by rearranging items, storing materials, and marking locations
  • Maintained facility equipment and materials in neat, clean, and orderly fashion.

Delivery Driver

(Amazon)
10.2019 - Current


  • Considered traffic congestion and weather conditions to determine best routes
  • Adhered to all federal, state, and local regulations regarding vehicle operation while on the job
  • Maintained set routes and schedules to meet customer expectations
  • Delivered quicker than scheduled while maintaining safety regulations and speed limits
  • Maintained a fantastic rating every week
  • Goes above and beyond for our team
  • Hit top 5 drivers list on more than one occasion
  • Leaves packages at customers desired location
  • Read maps and followed written and verbal geographic directions
  • Drove company vehicle on assigned routes to make deliveries to customers
  • Operated delivery vehicle in accordance with local traffic laws, regulations, and safety standards
  • Managed multiple tasks simultaneously while delivering goods within specified time frames
  • Utilized GPS systems efficiently when navigating through unfamiliar areas in order to deliver packages on schedule
  • Drove positive customer experience by building relationships and providing solutions to customer needs
  • Loaded and unloaded delivery vehicles with accuracy, ensuring all items were accounted for
  • Worked closely with supervisors and other members of the team to ensure smooth workflow processes
  • Communicated with dispatch to improve route production and identify optimal ways to perform duties
  • Confirmed all packages were properly labeled
  • Checked delivery addresses and verified correct package delivery
  • Inspected vehicle frequently to check fluid levels and tire pressure
  • Followed established procedures for handling hazardous materials during transport according to government regulations
  • Performed basic maintenance activities on the truck such as fueling trucks and cleaning windows, mirrors, lights
  • Adhered to delivery schedules and deadlines
  • Provided feedback on routing issues or customer concerns to management team in a timely manner.

Food Server

Friendlys
06.2016 - 05.2019
  • Inspected vehicle before each trip to ensure safe operation, completing necessary repairs or maintenance as needed
  • Developed strong relationships with customers by providing friendly service and responding to inquiries promptly
  • Provided efficient and courteous service to customers at all times
  • Responded quickly to meet customer needs and resolve problems
  • Experienced with social media and communications platforms
  • Troubleshot minor problems and reported larger technical issues
  • Worked with coworkers to complete tasks
  • Performed cleaning duties by sanitizing and wiping down tables after shifts
  • Utilized teamwork skills to collaborate effectively with kitchen staff during busy periods
  • Delivered exceptional customer service while taking orders
  • Used knowledge of menu items and ingredients to assist customers with menu selections
  • Trained new employees on customer service standards, food safety protocols and restaurant operations procedures
  • Assisted with training new wait staff members to ensure proper procedures were followed at all times
  • Followed food safety and illness prevention procedures by sanitizing utensils and wearing gloves
  • Offered attentive, friendly guest service
  • Gained experience in providing excellent customer service, including taking orders, answering questions and responding to complaints
  • Answered telephones to take reservations or to-go orders
  • Provided friendly and efficient service to customers by setting tables with clean linens, silverware, glassware and condiments
  • Coordinated with kitchen staff to achieve timely delivery of meals
  • Wrote down customer orders and informed kitchen of special food requests
  • Removed dishes and glasses from tables or counters to take to kitchen for cleaning
  • Prepared hot, cold and mixed drinks for patrons and chilled bottles of wine
  • Checked on guests to verify satisfaction with each course
  • Accurately recorded all orders on checklists to ensure correct preparation of each meal item for customers
  • Assisted with bussing tasks, clearing and resetting tables
  • Listened to customer concerns and complaints and quickly rectified issues.

Loader/Cashier

Lowes
10.2013 - 11.2015
  • Swept and mopped floors and removed trash
  • Filled condiment, salt and pepper, and napkin containers
  • Developed skills in handling cash transactions efficiently and accurately while following company policies
  • Wrote patrons' food orders on order slips or entered orders into computers for transmittal to kitchen staff
  • Checked on tables to provide customers with excellent customer service
  • Carried dishes from kitchen and quickly delivered to customers
  • Maintained a clean working area at all times; wiping down counters, stocking shelves and organizing supplies
  • Worked closely with kitchen staff to ensure that food was prepared correctly according to recipes and served promptly within established time frames
  • Presented menus to answer questions about items and make recommendations
  • Demonstrated ability to quickly learn menu items and specials, as well as accurately inputting orders into the point of sale system
  • Described ingredients and cooking methods to explain preparation of various food items
  • Troubleshot minor problems and reported larger technical issues.

Education

Associate In Science (A.S.) In Psychology -

Passaic County Community College
Paterson, NJ

Skills

- Interacts with customers on daily basis Understands how to keep customer satisfaction high- Educated customers on policies- Troubleshot app issues- Investigated cases to ensure customer receives correct items- Provided feedback to enhance customer experiences- Worked with other customer service agents to handle orders

References

References available upon request

Timeline

Delivery Driver

(Amazon)
10.2019 - Current

Food Server

Friendlys
06.2016 - 05.2019

Loader/Cashier

Lowes
10.2013 - 11.2015

Warehouse Associate

Amazon

Associate In Science (A.S.) In Psychology -

Passaic County Community College

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