Tony Burley
Fayetteville,AR
Summary
- Professional with robust background in community engagement and digital communications.
- Adept at fostering strong relationships and driving community growth through strategic initiatives. Strong focus on team collaboration, adaptability, and achieving tangible results in dynamic environments.
- Expertise includes social media management, content creation, and community outreach, paired with positive, proactive attitude.
- Experienced with creating and implementing community engagement strategies that foster positive and interactive environment.
- Utilizes exceptional communication and organizational skills to manage diverse community needs effectively. Track record of building strong relationships and resolving conflicts, ensuring cohesive and supportive community atmosphere.
- Dedicated Community Manager with 1 year of management experience. Improves properties and streamlines operations for efficiency. Hardworking and resourceful with friendly and professional demeanor.
- Experienced with creating and implementing community engagement strategies that foster positive and interactive environment. Utilizes exceptional communication and organizational skills to manage diverse community needs effectively.
- Track record of building strong relationships and resolving conflicts, ensuring cohesive and supportive community atmosphere.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Community Manager
Asset living
09.2024 - Current
- Developed and implemented community engagement strategies to enhance resident satisfaction.
- Coordinated resident events to foster relationships and promote a sense of belonging.
- Managed communication channels, ensuring timely responses to resident inquiries and concerns.
- Collaborated with maintenance teams to ensure prompt resolution of facility issues.
- Analyzed resident feedback to identify areas for improvement in community services.
- Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
Sales Consultant
Mathis Home
04.2023 - 09.2024
- Engaged customers by providing tailored product recommendations and solutions.
- Assisted in managing inventory levels to ensure product availability and optimize sales potential.
- Conducted product demonstrations to showcase features and benefits, enhancing customer understanding.
- Collaborated with team members to strategize promotional activities and improve customer outreach efforts.
Sales Consultant
JOHN VANCE AUTO GROUP
11.2022 - 03.2023
- Maintained up-to-date knowledge of market trends and competitor offerings to inform sales strategies.
- Analyzed customer feedback to identify areas for improvement in service delivery and product offerings.
- Developed strong relationships with customers, leading to increased loyalty and repeat business opportunities.
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
Tribal security officer
Choctaw Nation of Oklahoma
01.2021 - 01.2022
- Monitored premises to ensure safety and security of guests and employees.
- Conducted routine inspections of buildings and grounds to identify potential hazards.
- Responded promptly to incidents, providing first aid and coordinating emergency response efforts.
- Enforced regulations and protocols to maintain a secure environment for all stakeholders.
- Assisted in training new security personnel on procedures and safety measures.
- Implemented security measures that improved overall safety standards across the facility.
Correctional Officer
Oklahoma State Penitentiary
01.2020 - 01.2021
- Monitored inmate behavior to maintain safety and security within facility.
- Conducted regular inspections of premises to identify safety hazards and ensure compliance with regulations.
- Responded promptly to incidents, employing conflict resolution techniques to de-escalate volatile situations.
- Documented daily activities and incidents accurately in logs for reporting and accountability purposes.
- Assisted in the implementation of rehabilitation programs, fostering positive inmate engagement and support.
- Participated in crisis intervention drills, improving response strategies for emergency situations within the facility.
Sheet Metal Specialist
True Manufacturing
12.2019 - 11.2020
- Implemented process improvements to enhance operational efficiency and reduce errors.
- Collaborated with cross-functional teams to streamline communication and project workflows.
- Analyzed customer feedback to identify areas for product development and improvement.
- Developed training materials for new employees to ensure consistency in service delivery.
Plumber Maintenance Technician
Park View Village Homes
01.2017 - 01.2019
- Installed and repaired plumbing systems in residential units.
- Conducted routine maintenance checks to ensure optimal system performance.
- Diagnosed plumbing issues using industry-standard tools and techniques.
- Collaborated with contractors to support larger construction projects.
- Assisted in training new team members on safety protocols and procedures.
- Ensured compliance with local plumbing codes and regulations.
- Maintained accurate records of service requests and completed work orders.
- Repaired plumbing systems, components, and equipment.
Associate
Dollar General
01.2013 - 01.2016
- Provided customer service support, resolving inquiries and enhancing overall shopping experience.
- Executed store merchandising strategies to optimize product visibility and sales effectiveness.
- Trained new associates on operational procedures and best practices for customer engagement.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Analyzed customer data to identify trends and anticipate customer needs.
Education
High school diploma - Business
Capitol Hill High School
Oklahoma City, OK01.2010
Skills
- Community engagement
- Tenant and eviction laws
- Daily operations management
- Property inspections
- Resident relations
- Employee performance management
- Staff training
- Property management
- MS office suite
- Proficient in [software]
- Leasing and sales
- Relationship building
- Conflict handling
- Maintenance oversight
- Schedule planning
- Online advertising
- Customer relationship management
- Customer support
- Payment processing
- Calendar management
- Client service and support
- Multilingual communication
- Administrative support
- Knowledgeable in [software]
- Amenities expertise
- Property tours
- Sales support
- Web analytics
- Promotional planning
- Workplace safety
- Payment management
- Customer service
- Time management
- Multitasking and organization
- Active listening
- Adaptability and flexibility
- Verbal and written communication
- Analytical thinking
- Public speaking
- Maintenance and repair coordination
- Apartment inspections
- Policy administration
- Decision-making
- Clear communication
- Social media engagement
- Creative and adaptable
- Customer relations
- Microsoft office
- Administrative leadership
- Customer service-focused
Certification
- Driver's License April 2022 to February 2027
- Driver's License
- Non-CDL Class C
- Class D
- CPR Certification
- First Aid Certification
- AED Certification
Languages
English
Native or Bilingual
Timeline
Community Manager
Asset living
09.2024 - Current
Sales Consultant
Mathis Home
04.2023 - 09.2024
Sales Consultant
JOHN VANCE AUTO GROUP
11.2022 - 03.2023
Tribal security officer
Choctaw Nation of Oklahoma
01.2021 - 01.2022
Correctional Officer
Oklahoma State Penitentiary
01.2020 - 01.2021
Sheet Metal Specialist
True Manufacturing
12.2019 - 11.2020
Plumber Maintenance Technician
Park View Village Homes
01.2017 - 01.2019
Associate
Dollar General
01.2013 - 01.2016
High school diploma - Business
Capitol Hill High School
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