Summary
Overview
Work History
Education
Skills
Timeline
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Tony Campos

Houston,TX

Summary

Strong leader and problem-solver with 7 years experience dedicated to helping customers. Detail-oriented team player with strong organizational skills.

Overview

10
10
years of professional experience

Work History

Retail Service Specialist

Oreilly Auto Parts
04.2023 - Current
  • Deliver extraordinary, above and beyond customer service by making sure each customer leaves our store with everything necessary to complete their job.
  • Attended to customer complaints and processed product returns, warranties or exchanges.
  • Follow all proper phone call procedures.
  • Train team members in successful strategies to meet operational and sales targets.
  • Ensure that all team members are practicing all customer service programs available.
  • Assist team members in completing daily training and product knowledge.
  • Maintained clean, safe and a "Grand Opening Ready" store appearance.
  • Perform all store opening/closing duties, including performing day end procedures, verifying/securing money/deposits according to company policy, preparing bank deposits as needed, ensuring all night security lights are on, locking doors and securing building, arming/disarming security alarms, and checking/securing/locking delivery vehicle(s) parked in secure designated area.

Service Advisor

Gay Family GMC
09.2021 - 06.2022
  • Interface with customer to fully understand their needs and offer timely and accurate service repair recommendations.
  • Handle customer inquiries in a professional manner by closely monitoring work progress and promptly addressing any issues or concerns.
  • Collaborated with parts department to expedite necessary repairs, order parts and provide lead times to customers.
  • Build fair, competitive, transparent price quotes, with the customer and company’s best interest in mind.
  • Handle all customer complaints immediately and resolve to the customer’s satisfaction.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

General Service Technician/State Inspector

Take 5 Oil Change
02.2021 - 05.2021
  • Improved customer satisfaction by greeting customers and answer questions about oil changes, special offers or other services.
  • Inspected vehicles to determine need for changing oils and filters and provided feedback to customers.
  • Topped off fluids, adjust air pressure and wash windshield.
  • Conducted vehicle inspections and recorded results in database to comply with Texas Department of Motor Vehicle requirements.
  • Restock and maintain inventory levels on the floor
  • Maintained a clean and organized work environment for optimal efficiency and safety.

Automotive Technician/State Inspector

Carmax
09.2018 - 03.2020
  • Conduct thorough diagnostics, recondition and repair vehicles to ensure customers can drive away feeling safe and at ease.
  • Safeguard customer trust by ensuring adherence to ethical repair practices and maintaining a transparent communication approach throughout the service process.
  • Upheld high safety standards in the workplace by following proper protocols when handling hazardous materials and utilizing protective gear as needed.
  • Performed safety and emissions inspections.
  • Boosted team morale and productivity by actively participating in staff training, sharing knowledge and skills with team members.

Tire and Lube Technician

Walmart
04.2018 - 07.2018
  • Delivered exceptional customer service by addressing concerns and answering inquiries in a friendly and professional manner.
  • Identified potential issues during routine maintenance checks, top off fluids and check tire pressure.
  • Ensured safety of customer vehicles by conducting thorough inspections of tires, brakes, and suspension components.
  • Follow all safety protocols as well as local regulations when disposing waste products such as used oil or fluids.
  • Kept shop areas neat, clean, and free of safety hazards.

Part Salesman/Delivery Driver

Autozone
06.2016 - 01.2018
  • Greeted customers and offered assistance with selecting products relating to their specific needs.
  • Operates cash registers, established cash handling procedures while following company and loss prevention policies.
  • Maintained store appearance and ensures that merchandise is restocked and placed in their respective areas
  • Maintains product knowledge and current promotions through AutoZone systems and information sources.
  • Assists with the installation of wipers blades, batteries, light bulbs and utilizes OBDII scan tool to read codes from customer’s vehicles.

Customer Service Representative

TitleMax
01.2015 - 02.2016
  • Provide an exceptional customer experience throughout the full cycle of the loan process by educating consumers and making recommendations based on their financial needs.
  • Conduct vehicle appraisals accurately using the assessment tool.
  • Assist in customer account management by accepting payments, monitoring, and managing customer appointments.
  • Work to meet Company set performance standards by leveraging business-to-business partnership opportunities, obtaining referrals, participating in and hosting in-store and community events.


Cashier

Home Depot
12.2013 - 05.2015
  • Greeted customers when entering and leaving establishment.
  • Provided expertise on products, including demonstrating features, answering questions and directing customer to requested aisle.
  • Handled approximately daily credit and cash transactions for customers with accuracy and speed.
  • Processed accurate and efficient sales and return transactions to facilitate customer satisfaction.
  • Resolved customer complaints and maintained clean and tidy checkout area.

Education

Associates Automotive Technology -

Universal Technical Institute of Texas Inc
Houston, TX
09.2018

High School Diploma -

J. Frank Dobie High School
Houston, TX
06.2010

Skills

  • Team Leadership
  • Driving customer service
  • Problem-solver
  • Excellent communication skills
  • Time Management
  • Motivating
  • Phone etiquette
  • Friendly and patient
  • Attention to detail
  • Automotive systems and repair knowledge
  • Windows, Internet and E-mail training
  • Bilingual - Spanish as second language

Timeline

Retail Service Specialist

Oreilly Auto Parts
04.2023 - Current

Service Advisor

Gay Family GMC
09.2021 - 06.2022

General Service Technician/State Inspector

Take 5 Oil Change
02.2021 - 05.2021

Automotive Technician/State Inspector

Carmax
09.2018 - 03.2020

Tire and Lube Technician

Walmart
04.2018 - 07.2018

Part Salesman/Delivery Driver

Autozone
06.2016 - 01.2018

Customer Service Representative

TitleMax
01.2015 - 02.2016

Cashier

Home Depot
12.2013 - 05.2015

Associates Automotive Technology -

Universal Technical Institute of Texas Inc

High School Diploma -

J. Frank Dobie High School

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Tony Campos