Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Tony Carlucci

Cochecton,New York

Summary

Dynamic Operations Manager with a proven track record. Excelling in team leadership and problem-solving. Enhanced employee accountability and performance through effective training initiatives. Skilled in inventory management and fostering client relationships, driving significant improvements in service delivery and operational efficiency.


Home grown manager working in Catskill Resorts and extensive knowledge of the area and visitor base. References available upon request.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Operations Manager

Prestige Towing & Recovery
09.2024 - Current
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Payroll & Human Resources Liason
  • Company Marketing via social media and various other websites.
  • Community Liason for events, fundraisers, and alike
  • Scheduling of company
  • Manage safety initiatives
  • DOT Compliance
  • Emergency Contact for company

Owner

Jump Roadside Assistance LLC
04.2020 - 09.2024
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Developed contracts with AAA, Agero, Nationsafe Drivers, Geico, Allstate, and other motor clubs
  • DOT Compliance & Safety
  • Training Initiatives
  • Budget and purchasing of company equipment and vehicles

Director of Operations

Villa Roma Resort & Conference Center
05.2020 - 08.2021
  • Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
  • Monitored budget and utilized operational resources.
  • Oversaw day-to-day production activities in accordance with business objectives.
  • Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
  • Focused on the rooms division, housekeeping, security, transportation, guest services, convention services, grounds, activity center, and more.
  • Scheduling for each of the above mentioned departments
  • Ordering of supplies and equipment for resort
  • MOD shifts in the summer time
  • Adhered to and implemented COVID related policies during this time to ensure guest and employee safety


General Manager

The Sullivan Hotel and Conference Center
11.2014 - 05.2019
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Marketing and promotions of the hotel and conference center in conjunction with other company owned properties and restaurants
  • Wedding sales
  • Event execution for groups
  • Human resources and payroll for the property
  • Training
  • Revenue management
  • Maintained guest satisfaction and addressed property shortcomings.
  • Community Liaison between visitors association and Chamber of Commerce.
  • Led the conversion of the property from an independent to a chain (Wyndham Hotel Group).
  • Helped show property to facilitate the sale to potential new owners.

Education

High School Diploma -

Monticello High School
Monticello, New York
06-2003

Skills

  • Problem-solving
  • Team leadership
  • Operations management
  • Customer service
  • Decision-making
  • Employee relations and conflict resolution
  • Staff training
  • Staff management
  • Inventory management
  • Management
  • Staff development
  • Goal setting
  • Project leadership

Accomplishments

NYS Certified EMT (active)


Liberty Police Department award for life saving measures in 2024


Men at the Workplace Recipient (Sullivan County Democrat)

Certification

Wyndham Hotel Group General Manager Training

Timeline

Operations Manager

Prestige Towing & Recovery
09.2024 - Current

Director of Operations

Villa Roma Resort & Conference Center
05.2020 - 08.2021

Owner

Jump Roadside Assistance LLC
04.2020 - 09.2024

General Manager

The Sullivan Hotel and Conference Center
11.2014 - 05.2019

High School Diploma -

Monticello High School

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Tony Carlucci