Antonio Colchado
Santa Ana,CA
Summary
At Target, I spearheaded initiatives that significantly enhanced customer satisfaction and operational efficiency, leveraging my expertise in operations management and interpersonal skills. My leadership resulted in the development of future leaders, improved organizational performance, and a motivated, high-productivity team.
Overview
1
1
Certification
Work History
Executive
Target
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Reviewed employee concerns and new opportunities to drive business strategies.
- Mentored junior staff members for accelerated career growth, developing future leaders within the organization.
- Developed innovative solutions to complex problems, resulting in improved organizational performance.
- Assisted in employee appraisals, promotions and terminations based on performance reviews.
- Managed cross-functional teams for successful project completion within budgetary constraints and deadlines.
- Prepared annual data to determine metrics for operational performance.
- Interviewed, recruited and trained new onboarding candidates.
- Identified trends and assessed opportunities to improve processes and execution.
- Optimized operational efficiency by redesigning processes, systems, and workspaces for increased productivity.
- Boosted team morale and productivity through implementation of comprehensive employee development program.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Education
South Gate High School
South Gate, CASkills
- Interpersonal Skills
- Operations Management
- Executive Support
- Customer-Oriented
- Team Leadership
- Problem Resolution
- Team Player
- Strategy Development
- Motivation
- Workflow Planning
- Bilingual
Accomplishments
Team leader of the year, two years on the row
Certification
AED certified
Food safety manager
Heavy equipment certified
Timeline
Executive
Target
South Gate High School