Tony Dang
Business Administration Undergraduate
Chicago,IL
Summary
Driven and proactive recent graduate holding a Bachelor of Science in Business Administration. Possessing a strong aptitude for learning and exceptional problem-solving skills, I thrive in a collaborative setting and am enthusiastic about making valuable contributions to a team in a professional setting. I am actively seeking an opportunity to utilize my academic accomplishments and practical expertise to propel success and foster growth within an innovative organization.
Overview
8
8
years of professional experience
39
39
years of post-secondary education
1
1
Certification
Work History
Customer Care PA Pharmacy Technician II
Capital Rx
8 2021 - 1 2023
- Serve as the first point of contact for speaking with doctors' offices, pharmacies, and occasionally members
- Actively listen to the caller to verify what individual, or department will need to be contacted to work together to resolve an issue if there is one
- Serve as the first point of contact for incoming prior authorization inquiries
- Actively and thoroughly complete prior authorization requests from prescribers, pharmacies, and members
- Utilizing Salesforce, JUDI, PAhub, and PAT
- Provide client benefit information and explain plans to members, pharmacies, and doctors to the best of my abilities
- Providing processing information, member's accumulations, deductibles, max out-of-pocket, and plan maximum
- Placing specific overrides such as vacation, lost, stolen per client benefits and dose increase once the customer care pharmacist is contacted and says it is appropriate to do so
- Building strong trust and maintaining professional relationships with strong attention to detail and being able to complete tasks in a timely and orderly manner while exceeding expectations and trying to maintain first-call resolution
- Adhere to call metrics as set forth by the client including schedule adherence, average handling time, after-call work, CSAT scores (customer satisfaction score)
Certified Senior Pharmacy Technician / Immunizing Technician
WALGREENS PHARMACY
10.2017 - 10.2021
- Communicated with healthcare providers, insurance companies, and patients in person, by email, via fax, and by telephone.
- Perform clerical tasks, such as preparing medication through mixing, counting, and weighing, as prescribed and verified.
- Received and stored incoming inventory, verified quantities against invoices, and checked for outdated medication while managing and maintaining medication inventory.
- Assisted in training and mentoring new pharmacy technicians, leading to increased team efficiency and cohesion.
- Perform troubleshooting for the client with insurance issues to resolve problems.
- Expedited prescription fulfillment through proficient use of pharmacy software systems, resulting in reduced wait times for customers.
- Maintained a clean and organized pharmacy environment, ensuring compliance with state regulations and safety standards.
- Facilitated seamless communication between patients, healthcare providers, and insurance companies to expedite prescription processing.
- Follow proper procedures for vaccine administration.
- Developed strong relationships with patients through empathetic listening and tailored guidance on medication usage directions or side effects prevention tips.
- Administer vaccinations appropriately and effectively.
Shift Supervisor/Team Leader
FOREVER YOGURT
05.2015 - 10.2017
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
Sales Associate and Cashier
FOREVER 21
11.2014 - 03.2015
- Responsible for welcoming and greeting customers courteously and professionally
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Receptionist
BEVERLY NAIL SPA
01.2014 - 11.2014
- Schedule and manage appointments
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
Education
Bachelor of Science - Business Administration
Capella University
Minneapolis, MN 05.2001 - 05.2024
Associate of Applied Science - General Studies
Truman College / Harold Washington College
Chicago, IL 05.2001 - 05.2017
Skills
Interpersonal – Patient and compassionate with great diversity to fit into any type of work environment Ability to offer empathy and practice sensitivity in delicate matters Ability to be attentive to surroundings Listen attentively to others to show interest and understanding Detail-oriented with a professional demeanor
Leadership and teamwork – Ability to motivate and lead the team to achieve maximum success Served in leadership positions for a variety of different organizations and companies Ability to work as an individual or in a group setting
Computer – Proficient computer literacy in Microsoft Office, and Mac Ability to learn software quickly and efficiently when required to
Adaptability – Able to adapt easily to a new environment and follow new rules quickly and efficiently Having a multi-tasking ability to execute given tasks but also detail-oriented Eager to learn from the work environment to achieve beneficial skills
Certification
Pharmacy Technician Board Certified (PTCB), 11/08/2019, 11/30/2025
References
- Daren Buford, Customer Care Supervisor at Capital Rx, Dbufford@cap-rx.com, 214-400-8649
- Tina Gurney, Customer Care Supervisor at Capital Rx, Tgurney@cap-rx.com, 215-915-8580
- Meghan Brown, PharmD – Manager of Pharmacy and Retail Operations at Walgreens, 773-841-1561
- Carla Hunter-Larson, Bachelor of Pharmacy – Staff Pharmacist at Walgreens, 312-296-1014
- Adam Robbins, Care Advocate at Capital Rx, 319-310-7629
- Amanda Mayer, Customer Care PA Pharmacy Technician III at Capital Rx, Amanda.mayer33@gmail.com, 631-921-1547
- Farheen Mujawar, Certified Pharmacy Technician at Walgreens, 678-772-2998
- Esperanza Beltran, Former Team Leader at Forever Yogurt, Espebeltran@gmail.com, 773-812-2638
- Daisy Train, Former Team Leader at Forever Yogurt, Daisytrain14@gmail.com, 779-702-2000
Timeline
Certified Senior Pharmacy Technician / Immunizing Technician
WALGREENS PHARMACY
10.2017 - 10.2021
Shift Supervisor/Team Leader
FOREVER YOGURT
05.2015 - 10.2017
Sales Associate and Cashier
FOREVER 21
11.2014 - 03.2015
Receptionist
BEVERLY NAIL SPA
01.2014 - 11.2014
Bachelor of Science - Business Administration
Capella University
05.2001 - 05.2024
Associate of Applied Science - General Studies
Truman College / Harold Washington College
05.2001 - 05.2017
Customer Care PA Pharmacy Technician II
Capital Rx
8 2021 - 1 2023