Tony Davis
Dallas,TX
Summary
Motivated and detail-oriented Salesforce Administrator with hands-on experience supporting user management, data integrity, and system customization within the Salesforce platform. Skilled in creating reports, building basic automations using Flow Builder, and assisting with configuration tasks to improve user experience and operational efficiency. Known for strong communication skills, a proactive approach to problem-solving, and a commitment to continuous learning through Salesforce Trailhead and certification programs. Eager to contribute to a collaborative team and support CRM excellence across departments.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Underwriting Service Assistant
State Farm Insurance Inc
04.2024 - 03.2025
- Property & Casualty USA with a keen ability to assess risk, analyze complex data, and develop tailored coverage solutions. Skilled in balancing profitability with client needs, ensuring comprehensive protection while maintaining underwriting standards.
- Conducted detailed coverage analysis, ensuring compliance with regulatory standards and minimizing errors.
- Partnered with Underwriters to service Agency and Agency Leadership concerns and/or handles business partners inquiries.
- Maintained accurate records & updated systems to track policy changes, contributing to efficient USA processes.
Information Security Analyst
Texas Instruments
10.2021 - 08.2023
- Monitored and analyzed real-time security alerts, reducing incident response time by 25% through proactive threat detection.
- Conducted thorough investigations of security incidents, leading to a 30% decrease in false positives in threat reports.
- Analyzed network traffic and system logs to detect malicious activities.
- Administered and monitored firewalls, intrusion detection systems and anti-virus software to detect risks.
Salesforce Administrator
Virtual Tech Gurus
05.2021 - 10.2021
- Managed user access for 150+ Salesforce users, including roles, profiles, and permission sets, ensuring proper security controls and minimizing access-related support tickets by 30%.
- Designed and maintained 20+ automated flows using Flow Builder, streamlining lead assignment and approval processes, resulting in a 25% improvement in sales team response time.
- Created and optimized over 40 custom reports and 10 dashboards for cross-functional teams, delivering actionable insights that supported a 15% increase in quarterly revenue tracking accuracy.
- Led successful deployment of quarterly Salesforce updates, leveraging sandbox testing, Change Sets, and user training, which reduced post-release issues by 40% and enhanced system stability.
Cloud Infrastructure Engineer
CITIGROUP
05.2019 - 01.2020
- Designed and implemented scalable cloud infrastructure, reducing operational costs by 30% while enhancing system reliability and performance.
- Analyzed cloud usage trends to optimize resource allocation, resulting in a 25% improvement in overall system efficiency.
- Led cross-functional teams in cloud migration projects, successfully migrating 200+ applications with zero downtime and minimal disruption.
Owner/Operator
MAYA’S
07.2013 - 10.2017
- Owner/Operator of a mid-sized retail store, skilled in driving business growth, managing daily operations, and enhancing customer satisfaction.
- Proven track record in optimizing inventory, leading teams, and increasing profitability through strategic planning and hands-on management.
Senior Noncommissioned Officer
UNITED STATES ARMY
09.1996 - 10.2016
- Led and trained reconnaissance teams in high-risk environments, executing intelligence-gathering operations critical to mission success and battlefield awareness.
- Supervised and developed numerous soldiers, enhancing combat readiness, tactical proficiency, and unit cohesion through disciplined leadership and mentorship.
- Managed multimillion-dollar armored vehicle fleets and weapons systems, ensuring 100% operational readiness and accountability under demanding conditions.
Education
BS - Business Analytics
Louisiana State University
Baton Rouge, LA05.2029
Skills
- Salesforce Platform Knowledge
- Process automation
- Performance analytics
- Monitoring computer viruses
- Intrusion detection
- Data protection
- Containerization technologies
- Cloud architecture design
- System troubleshooting
- Business process analysis
Certification
- Salesforce Certified Administrator
- AWS Solutions Architect – Associate
- AWS Security Specialty
- Terraform Associate
- Certified Ethical Hacker
- PMP, Project Management Professional
- POPM, Product Owner/Product Manager
- Professional Scrum Master
Affiliations
- Association of the United States Army (AUSA)
- Veterans of Foreign Wars (VFW)
- DFW Emerging Technologies
Community Service
- Oak Cliff Churches for Emergency Aide
- Serve Dallas Volunteer
Timeline
Underwriting Service Assistant
State Farm Insurance Inc
04.2024 - 03.2025
Information Security Analyst
Texas Instruments
10.2021 - 08.2023
Salesforce Administrator
Virtual Tech Gurus
05.2021 - 10.2021
Cloud Infrastructure Engineer
CITIGROUP
05.2019 - 01.2020
Owner/Operator
MAYA’S
07.2013 - 10.2017
Senior Noncommissioned Officer
UNITED STATES ARMY
09.1996 - 10.2016
BS - Business Analytics
Louisiana State University
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