Tony Delgado
BOERNE
Overview
21
21
years of professional experience
1
1
Certification
Work History
Assistant Manager
Take 5 Oil Change / Formerly Express Lube
07.2014 - 11.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with co-workers
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
Assistant Maintenance Manager
Port Royal Ocean Resort
01.2008 - 05.2014
- Developed and designed solutions to difficult problems by managing outside contractors and remaining on call for emergencies.
- Handled multiple projects and daily activities to meet deadlines and developed plans to accomplish departmental and maintenance goals.
- Diagnosed and performed maintenance and repair of systems, furnishings and equipment and responded to service requests.
Maintenance Technician
La Mirage Condominiums
11.2004 - 01.2008
- Operated varied hand and power tools to complete repairs.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
Lube Technician
VIP Carwash and Lube
03.2004 - 07.2004
- Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
- Kept shop areas neat, clean, and free of safety hazards.
- Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
- Greeted customers and answered questions about oil changes and other services.
Education
High School Diploma -
Ingleside High School
Ingleside, TX05-2003
Skills
- Money Handling
- Customer Relations
- Product and service knowledge
- Staff Training and Development
- Staff Supervision
- Task Delegation
- Customer rapport
- Compliance understanding
- Customer service and satisfaction
- Reporting and documenting
- Customer Service
- Team Leadership
Certification
- Texas State Vehicle Inspector
- Esco Institute- EPA Certified "Type Universal"
Timeline
Assistant Manager
Take 5 Oil Change / Formerly Express Lube
07.2014 - 11.2024
Assistant Maintenance Manager
Port Royal Ocean Resort
01.2008 - 05.2014
Maintenance Technician
La Mirage Condominiums
11.2004 - 01.2008
Lube Technician
VIP Carwash and Lube
03.2004 - 07.2004
- Texas State Vehicle Inspector
- Esco Institute- EPA Certified "Type Universal"
High School Diploma -
Ingleside High School
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