Tony Dombrowski

Responsible for efficiency of global printer network, domestic and international shipper quality control, and holding to all service level agreements. Established policies and procedures that promoted company culture, values, and vision through its operations. Analyze and interpret data and metrics to improve profitability.

Highlights:

• Implemented the foundation for a project management system and successfully increased efficient communication
• Identified issues with processes and practices, and implemented successful standardized solutions. Cultural ambassador and employee advocate
• Bridged the communication gaps between Creative, Marketing, and Development teams

Created culture and processes which achieved business goals and objectives with regard to customer service. Managed the order fulfillment process within the printer network. Provided leadership for entire Operations and Customer Relations teams.

Highlights:

• Improved operational management systems and processes. Examples include, quality control, forecasting, procurement, and global shipping network
• Managed both Operations and Customer Relations teams
• Identified new tools and technologies to improve customer experience

Promoted the firm, its people, and its services. Created and managed all social media platforms. Developed communications strategies to showcase the firm's services. Digitally displayed evidence during trials.

Highlights:

• Created relevant content topics to reach the firm's target client
• Enhanced firm's website and branding
• Captured new customers by optimizing business strategies and showcasing services

Generated new B2B sales revenue, exceeding weekly, and monthly targets. Reached out to potential customers via telephone, email, and in-person inquiries.

Highlights:

• Collaborated with company departments to develop new strategies to improve client retention
• Worked collaboratively with region staff to define and share best practices
• A key contributor in building and rolling out Salesforce on a national level

Introduced higher standards for customer service and increased efficiency by streamlining operations. Supervised employees and assessed performances to determine training needs and defined accurate plans for increasing customer retention.

Highlights:

• Developed service procedures, policies and standards
• Exceeded team goals and collaborated with staff members to implement customer service initiatives
• Collected customer feedback and made process changes to exceed customer satisfaction goals