Tony Dow

• Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
• Carefully interviewed, selected, trained, and supervised staff.
• Reconciled cash and credit card transactions to maintain accurate records.
• Led and directed team members on effective methods, operations, and procedures.
• Correctly calculated inventory and ordered appropriate supplies.
• Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
• Purchased adequate quantities of food, beverages, equipment, and supplies.
• Oversaw front of house personnel to maintain adequate staffing and minimize overtime.

• Cultivated warm relationships with regular customers.
• Worked with POS system to place orders, manage bills and handle complimentary items.
• Bussed and reset tables to keep dining room and work areas clean.
• Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.

• Coordinated 15 Team Members, focusing on productivity, organization, and guest satisfaction
• Aided in customer complaints/concerns to promote satisfaction and loyalty
• Oversaw daily sales, and adjusted menus accordingly
• Installed brand new Point of Sale, and taught team members accordingly on operating it to maximum efficiency
• Trained new employees on efficiency, productivity, and organization
• Kept work areas clean and organized to guarantee efficient workflow
• Addressed and assisted in concerns of employees to guarantee safe and enjoyable work environment

• Attended Guest's at their tables, took orders, and assisted with any issues
• Attended to upwards of 300+ guests
• Assured food was correctly made, before bringing it to guest
• Made and served cocktails in timely fashion
• Made sure register was accurate throughout day
• Preformed opening and closing duties, printed sales reports, setup for upcoming shifts, and cycled inventory
• Assured areas were organized and clean daily

• Set up various events and banquets for
• Planned and organized activities for guests totaling over 328
• Set up equipment necessary for various events
• Organized supplies necessary for events set ups
• General upkeep of resort grounds (i.e., shoveling, raking leaves, and trash removal)
• Assisted guests with concerns and needs throughout shift
• Trained team members on day-to-day activities

• Monitored food preparation, production, and plating for quality and guest satisfaction for over 400 guests
• Trained team of 5 members to assure organization, productivity, and guest satisfaction
• Assured team members work environment was optimal by assessing concerns
• Assisted in inventory, and ordering
• Assured work areas were well maintained, organized, and cleaned at end of every shift

• Enforced, and optimized internal policies to maintain customer loyalties, and needs
• Trained team members on day to day expectations, and customer service
• Devised processes to boost long term business success
• Coordinated with General Manager in various operational issues, and promotional activities
• Maintained inventory, assisted in ordering products
• Assured work areas were being maintained, and organized in appropriate and efficient manor
• Enforced kitchen safety, and positive customer relations

• Prepared multiple orders during peak periods with high accuracy, maximizing customer satisfaction for upwards of 160
• Set up and prepared cooking supplies and workstations at beginning of shift, and at end of shift assuring that everything is taken care of properly and organized
• Followed procedures to maintain quality and freshness of food products
• Assisted new team members on food preparation, storage, organization, and sanitization standards.

• Gathering linen supplies and organizing linen closets for prompt room restocking for 168 total rooms
• Disposed of trash and recyclables to avoid waste buildup
• Filed maintenance work orders to notify maintenance of needed repairs
• Kept building entryways clean and presentable for guest satisfaction
• Maintained cleanliness of building property
• Completed daily tasks to assure guests say was perfect