Tony Dultz
Como,Colorado
Summary
Performance-driven professional with over 30 years of experience in the aerospace and aircraft industries, services, and personnel management. Demonstrated ability effectively leads staff and team members through challenging projects and seemingly impossible deadlines. Talented in personnel and deployment management, program oversight, training, technical competence, and customer support objectives.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Program Operations Manager
Collins Aerospace
Windsor Locks, CT
10.2022 - 08.2024
- Monitor progress of programs, using and applying programming and funding documents, program directives and other material
- Establish team priorities, maintain schedules and monitor performance
- Orchestrate smooth and efficient program development by collaborating cross-functionally across departments
- Address and resolve technical, functional, and operational concerns by working with team members and directors
- Provide enthusiastic direction of procurement, planning, manufacturing, and testing activities
- Communicate written and verbally on the daily status to provide updates to company leadership and to the customer on progress of production hardware.
Customer Care Field Support Rep
Bombardier Aerospace
Windsor Locks, CT
10.2021 - 10.2022
- Provide outstanding non-technical support to customers regarding their accounts with the company
- Manage customer aircraft projects and inputs for extensive maintenance
- Research customer warranty claims and requests for retrofit of cabin interior or soft goods
- Coordinate customer visits to maintain relationships, review accounts and provide onsite assistance
- Administer goodwill credit when management directs to compensate customers for non-covered charges.
Program Operations Manager
Collins Aerospace
Windsor Locks, CT
04.2020 - 10.2021
- Monitor progress of programs, using and applying programming and funding documents, program directives and other material
- Establish team priorities, maintain schedules, and monitor performance
- Orchestrate smooth and efficient program development by collaborating cross-functionally across departments
- Address and resolve technical, functional, and operational concerns by working with team members and directors
- Provide enthusiastic direction of procurement, planning, manufacturing, and testing activities
- Communicate written and verbally on the daily status to provide updates to company leadership and to the customer on progress of production hardware.
Air National Guard
US Air Force
10.1992 - 10.2020
- Performed aircraft maintenance duties as assigned
- Crew Chief on A-10A, F-15C/D and C-130 H1/H2 aircraft
- Deployed to multiple locations in support of US interests and military operations
- Performed First Sergeant duties in the Civil Engineer Squadron from 2006 - 2012
- Performed duties as Base Facilities Manager from 2011-2014.
Aircraft Maintenance Superintendent
CT Air National Guard
East Granby, CT
08.2014 - 04.2020
- Organized ongoing maintenance production schedules to boost system performance
- Supervised daily operations, including employee performance, preventative maintenance, and safety
- Created a rotating employee work schedule and set up training for 14 technicians working on C-130H Cargo aircraft and support equipment
- Monitored priorities and acted as liaison between maintenance team, operations, and management, delegating tasks to ensure on-time completion
- Contributed to development, implementation, and execution of maintenance programs
- Provided status updates of aircraft and daily briefings to senior leadership.
Education
Associate of Arts - Human Resources Management
American InterContinental University
Schaumburg, IL06-2017
Associate of Science - Aviation Management
American InterContinental University
Schaumburg, IL01-2016
Skills
- Customer Care
- Project Management
- Cross-functional team management
- Microsoft products
- SAP
- Salesforce
- Strategic Planning
- Verbal and written communication
- Cross-Functional Teamwork
Accomplishments
- Military/Technician- Technician of the Year 1996, 2015, and 2016
- Collins Aerospace Excellence Award 2021
- Time Magazine Person of the Year- 2006
Affiliations
Committed, successful fundraiser and endurance multi-disciplinary cyclist of:
- ● Boston Marathon 26.2-mile, Tough Ruck Challenge
- ● National MS Society, 100 Mile Bike Ride
- ● Premise Health, 10-Mile Bike Ride
- ● Connecti-Care Grand Fondo, Metric Century
- ● Pan-Mass Challenge, Unpaved 50 gravel ride
- ● Bikes Fight Cancer, fundraiser ride.
- ● Two-time finisher of the Silver Rush 50MTB race.
- ● One-time attempt, Leadville Trail 100MTB
- ● Courage Classic 2024 rider, Colorado Children’s Hospital Fundraiser
Certification
- Security Clearance: Secret- Last investigation Sept 2014
- Bombardier Challenger 300/350 Series Ground RVSM Course, , CAE, May 2022
- Bombardier Challenger 300/350 w/AS907 Engines Initial, CAE, May 2022
Timeline
Program Operations Manager
Collins Aerospace
10.2022 - 08.2024
Customer Care Field Support Rep
Bombardier Aerospace
10.2021 - 10.2022
Program Operations Manager
Collins Aerospace
04.2020 - 10.2021
Aircraft Maintenance Superintendent
CT Air National Guard
08.2014 - 04.2020
Air National Guard
US Air Force
10.1992 - 10.2020
Associate of Arts - Human Resources Management
American InterContinental University
Associate of Science - Aviation Management
American InterContinental University
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