TONY EDMOND
Fort Lauderdale
Summary
Accomplished expert in retail operations and team leadership at Uhaul of North Miami Beach, persistently improving customer satisfaction and propelling sales initiatives.
Overview
28
28
years of professional experience
Work History
Driver
Uber And Lyft
Fort Lauderdale
04.2023 - Current
- Navigated city streets to ensure timely passenger pickups and drop-offs.
- Managed multiple ride requests using Uber and Lyft apps efficiently.
- Provided exceptional customer service by addressing passenger inquiries promptly.
- Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
- Documented daily mileage, gas, and other data.
Home Energy Consultant
ADT Security
Pompano Beach
07.2023 - 02.2024
- Recommended energy-efficient products to enhance client savings.
- Educated clients on sustainable energy practices and solutions.
- Collaborated with installation teams to ensure project accuracy.
- Provided ongoing support to clients post-installation for optimal performance.
- Conducted solar consultations with new prospects, sold solar energy programs and processed, enrolled and serviced new customers through finished product.
- Analyzed data from energy meters and thermostats to determine total energy consumption in a home.
General Manager
Uhaul of North Miami Beach
07.2019 - 03.2023
- Oversaw daily operations of the Uhaul location, ensuring that customer service, sales, and safety goals were met
- Developed and implemented strategic plans to increase revenue, reduce expenses, and improve overall profitability
- Recruited, trained, and managed a team of employees, providing ongoing coaching and feedback to ensure high levels of performance and engagement
- Conducted regular performance evaluations and implemented corrective action plans as needed to improve employee productivity and customer satisfaction
- Maintained accurate records of inventory, equipment, and financial transactions, and ensured compliance with all Uhaul policies and procedures
- Acted as the primary point of contact for customer inquiries and complaints, resolving issues promptly and effectively to maintain high levels of customer satisfaction
Store Manager
Sprint
New York
01.2017 - 01.2018
- Supervised a team of sales professionals, overseeing their hiring, and training, and ensuring that all departments and teams met the company's operational standards
- Enforced accountability among associates to ensure compliance with operational guidelines, brand standards, customer service expectations, and company policies, which resulted in improved customer satisfaction and sales growth
- Led the charge in creating a successful customer experience through effective front-end interactions, while also managing associate performance matters such as appraisals, promotion recommendations, and discipline
- Managed back-office procedures, including pre-and post-employment processes and active employment processes, ensuring compliance with legal requirements and company policies
- Consistently monitored consultants to ensure they achieved sales goals, met safety expectations, and adhered to merchandising standards, which resulted in increased profitability for the store
- Boosted the individual sales volume of sales associates by providing excellent customer service and cultivating strong customer relationships, resulting in increased sales revenue and customer loyalty
Loan Processor
Caliber Home Loans
Melville
01.2016 - 01.2017
- Prepared and reviewed loan documents including processing, administration, and closing. Conducted loan closings and disbursement of funds
- Prepared and maintained construction loan records including construction draws, floor plans, and letters of credit
- Coordinated loan documentation with various parties including title companies, attorneys and appraisers, and/or loan document processors
- Reviewed loans and rendered a credit decision based on documentation received.
- Collaborated with internal and external stakeholders to complete projects expeditiously
- Guaranteed adherence to critical deadlines and achievement of project objectives
Manager
Starbucks
Manhattan
01.2014 - 01.2016
- Led and collaborated with team members from diverse cultural backgrounds to establish high-performing teams by providing training, developmental opportunities, and business education, and incentivizing their efforts with rewards and recognition
- Analyzed expense budgets, formulated effective scheduling strategies, and prepared daily, weekly, and yearly reports to ensure optimum resource allocation and profitability
- Addressed team members' concerns and issues while effectively executing visual plans to maintain a consistent brand image and enhance customer experience
- Maintained accurate records related to restaurant operations, including drink orders, inventory, and costs, utilizing advanced computerized financial analysis and menu planning software
- Managed a high-volume unit with annual revenues exceeding multi-million dollars, ensuring smooth operations, meeting financial targets, and driving business growth
- Provided dynamic leadership, resolving staff conflicts, making sound business decisions, and presenting innovative solutions to senior management, thereby generating enthusiasm and persuading team members to deliver exceptional customer service
Store Manager
Radio Shack
Brooklyn
01.2008 - 01.2014
- Trained and supervised staff to enhance sales techniques and customer service skills.
- Implemented visual merchandising standards to optimize product displays and promotions.
- Analyzed inventory levels to maintain stock availability and minimize losses.
- Organized staff meetings to communicate goals and align on store objectives.
- Resolved customer complaints efficiently to maintain high satisfaction levels.
- Recruited, trained and supervised new employees.
Branch Director
Nations Funding Source
Queens
10.2006 - 01.2008
- Led branch operations to enhance customer service and satisfaction.
- Developed training programs for staff to improve performance standards.
- Oversaw daily branch activities ensuring efficient workflow and productivity.
- Coordinated with corporate office regarding budgeting, staffing, inventory management.
- Provided training and development opportunities to ensure staff meet goals and objectives.
- Oversaw scheduling procedures for department and directed team members in setting and achieving personal goals.
Store Manager
Duane Reade Pharmacy
New York
05.2005 - 09.2006
- Managed daily store operations and ensured a positive customer experience.
- Implemented visual merchandising standards to optimize product displays and promotions.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Store Manager
CVS Pharmacy
Albany
10.2002 - 03.2005
- Implemented visual merchandising standards to optimize product displays and promotions.
- Coordinated team schedules to ensure adequate coverage during peak hours.
- Resolved customer complaints efficiently to maintain high satisfaction levels.
- Monitored sales performance and identified areas for improvement in service delivery.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Store Manager
Duane Reade Pharmacy
Brooklyn
02.1998 - 09.2002
- Managed daily store operations and ensured a positive customer experience.
- Implemented visual merchandising standards to optimize product displays and promotions.
- Coordinated team schedules to ensure adequate coverage during peak hours.
- Resolved customer complaints efficiently to maintain high satisfaction levels.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Education
High school diploma - Business
Long Island City High School
Long Island City, NY01.1995
Skills
- Team building and development
- Staff leadership
- Customer support and service
- Sales initiatives
- Communication skills
- Adaptability
- Relationship management
- Retail operations
- Performance improvement
- Business leadership
- Team management
- Microsoft Office proficiency
References
Available upon request
Professional Attributes
- Ability to develop and implement plans to achieve set goals and improve overall profitability through effective teamwork and collaboration
- Skilled in building and managing high-performing teams through recruitment, training, coaching, and feedback to improve productivity and customer satisfaction
- Maintains accurate records, acts as a primary point of contact for customers, and ensures compliance with policies and procedures to maintain high levels of customer satisfaction
- Proficient in analyzing expense budgets, formulating scheduling strategies, and preparing reports to optimize resource allocation and profitability, utilizing advanced financial analysis software
- Delivers exceptional quality and consistency in customer service, engaging in face-to-face discussions to address customer concerns, and creating successful customer experiences resulting in increased sales revenue and customer loyalty
Timeline
Home Energy Consultant
ADT Security
07.2023 - 02.2024
Driver
Uber And Lyft
04.2023 - Current
General Manager
Uhaul of North Miami Beach
07.2019 - 03.2023
Store Manager
Sprint
01.2017 - 01.2018
Loan Processor
Caliber Home Loans
01.2016 - 01.2017
Manager
Starbucks
01.2014 - 01.2016
Store Manager
Radio Shack
01.2008 - 01.2014
Branch Director
Nations Funding Source
10.2006 - 01.2008
Store Manager
Duane Reade Pharmacy
05.2005 - 09.2006
Store Manager
CVS Pharmacy
10.2002 - 03.2005
Store Manager
Duane Reade Pharmacy
02.1998 - 09.2002
High school diploma - Business
Long Island City High School