Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic
Tony Eller

Tony Eller

Granite Falls,NC

Summary

Gifted Field Engineer with well-established knowledge of standards, policies and procedures. Remains calm and focused even under pressure. Well-developed skill set and proactive demeanor. Adept at working effectively unsupervised and quickly mastering new skills.

Constructive Field Engineer with almost 17 years of hands-on experience troubleshooting problems occurring in Telecommunications. Skillful in helping in installation processes, testing and maintaining accurate reports and documentation. Instrumental team player possessing outstanding time management and multitasking abilities.

Overview

34
34
years of professional experience

Work History

Sr. Field Engineer

Carolina West Wireless
Wilkesboro, NC
05.2007 - Current
  • Configured, tested and deployed new hardware components in the field.
  • Communicated and collaborated with 3rd party teams and staff members to standardize processes and ensure smooth workflow.
  • Resolved complex technical problems through troubleshooting techniques.
  • Established strong relationships with internal teams as well as external customers.
  • Ensured compliance with safety regulations during all installations and repairs.
  • Led the Field Opts team on configuring microwave hardware and microwave procedure projects, resulting in Smooth installation and turn up.
  • Evaluated performance data collected from various systems to identify areas of improvement.
  • Analyzed design or requirement information for equipment or systems.
  • Performed system upgrades and maintenance activities for customers in the field, related to 4G/5G, BEC and BlinQ.
  • Identified root cause and delivered recommendations to alleviate future issues and failures.
  • Finished projects on time and within budget.
  • Assisted with development of training manuals for Cell site Technicians and NOC personal.
  • Provided technical support and guidance to cell site technicians onsite and to NOC personal.
  • Completed day-to-day duties accurately and efficiently.
  • Maintained updated knowledge through continuing education and advanced training.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Recognized by management for providing exceptional customer service.
  • Planned and completed group projects, working smoothly with others.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Assisted in developing new processes that improved efficiency across multiple departments.
  • Communicated with clients and coworkers about analysis results.
  • Created accurate project specifications, documenting in technical manuals.

Assembly Line Team Leader

NACCO Materials Handling Group
Lenoir, NC
09.1996 - 10.2002
  • Developed and implemented strategies for improving quality control processes on the assembly line.
  • Directed and coordinated production activities, encouraging employees to meet specifications.
  • Prepared operations data to produce comprehensive reports to management.
  • Enforced company policies, answered coworkers' questions and trained new personnel.
  • Analyzed data to determine root causes of any discrepancies or defects in products produced on the assembly line.
  • Set up and adjusted machines and equipment to produce pre-determined results.
  • Performed minor equipment repairs to keep jobs on task and notified maintenance department of major machinery failures.
  • Conducted training in equipment operations and safety procedures, briefing employees of hazards associated with work.
  • Read and interpreted work order specifications and information to plan, schedule and carry out jobs effectively.
  • Provided guidance and support to workers regarding their duties and responsibilities.

Assistant Manager

Singer Furniture Plant 7
Hudson, NC
04.1990 - 09.1996
  • Delegated tasks to team members based upon skill level and to achieve organizational goals.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Maintained up-to-date knowledge of company products and services.
  • Recruited and trained new employees to meet job requirements.
  • Served as a liaison between staff members and senior management personnel.
  • Identified cost-saving measures that could be implemented without compromising quality standards.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
  • Delegated work to staff, setting priorities and goals.
  • Led employee performance evaluations and rewarded top performers to retain quality personnel.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Coached team members and delivered constructive feedback to promote better productivity and build confidence.
  • Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Delegated daily tasks to team members to optimize group productivity.
  • Ensured compliance with safety regulations and company policies.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Assigned work and monitored performance of project personnel.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Helped manage over 100 employees.

Education

Associate of Applied Science - Electrical Electronics Engineering

Caldwell Community College And Technical Institute
Hudson, NC
06-2006

Skills

  • RFI Management
  • Service Request Management
  • End-User Training
  • Project Scheduling
  • Engineering
  • Corrective Action Planning
  • Troubleshooting
  • Analytics
  • Safety Procedures
  • Subcontractor Management
  • Specifications/Drawings Review
  • Reporting Capabilities
  • Installation Planning
  • Proficiency in Telecommunications Technology
  • Project Management
  • System Testing
  • Report Preparation
  • Team Communication
  • Relationship Building
  • Service Sales (Face to Face with Customers to help sell CWW Products)
  • Staff Coordination
  • Document Management
  • Quality Assurance

Affiliations

  • I am a preacher and I try to live by example.
  • I take care of my Step Father as he is legally blind. Mother pasted 2 years back.
  • I spoil my grandchildren.
  • Volunteer at local schools for cookouts.
  • I love to teach others and I love to learn new things. I love to be challenged.

References

References available upon request.

Timeline

Sr. Field Engineer

Carolina West Wireless
05.2007 - Current

Assembly Line Team Leader

NACCO Materials Handling Group
09.1996 - 10.2002

Assistant Manager

Singer Furniture Plant 7
04.1990 - 09.1996

Associate of Applied Science - Electrical Electronics Engineering

Caldwell Community College And Technical Institute

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Tony Eller