Tony English
Molalla
Summary
Professional technician prepared to excel in drainage system maintenance and repair. Skilled in diagnosing and resolving drainage problems with precision, consistently maintaining high standards. Reliable team collaborator who adapts to changing needs and achieves targeted results through effective communication and technical expertise.
Overview
8
8
years of professional experience
Work History
Drain Technician
Sewer Renewal
Tigard, OR
01.2024 - 03.2026
- Collaborated effectively with colleagues, fostering a positive work environment that promoted team success.
- Increased client retention through excellent communication skills and consistent follow-up on service calls.
- Improved customer satisfaction by promptly and efficiently addressing drain issues.
- Streamlined work processes by consistently maintaining an organized inventory of tools and equipment.
- Provided exceptional customer service while resolving urgent drainage issues in residential and commercial properties.
- Assisted clients in understanding proper care for their drainage systems promoting better system longevity.
- Diagnosed and resolved a variety of drainage problems, providing customers with long-lasting solutions.
- Maintained a high level of safety during operations by strictly adhering to company guidelines and industry standards.
- Operated drain cleaning equipment to efficiently clear blockages and restore flow.
- Collaborated with team members to troubleshoot complex drainage issues and implement effective solutions.
- Educated clients on preventative measures for drainage maintenance, enhancing customer satisfaction.
- Documented service records and maintenance reports to maintain accurate records of work performed.
Drain Technician
Cornel’s Plumbing
Beaverton, OR
01.2021 - 12.2023
- Implemented process improvements that reduced service time while maintaining high-quality standards.
- Responded promptly to emergency calls, providing timely interventions for urgent drainage problems.
- Enhanced team performance by sharing technical knowledge and troubleshooting techniques with fellow technicians.
- Exceeded company targets for completed service calls contributing to overall business growth.
- Emphasized preventative maintenance measures for clients, reducing the likelihood of costly repairs down the line.
- Maintained a high level of safety during operations by strictly adhering to company guidelines and industry standards.
- Completed complex drain repair projects, ensuring minimal disruption to clients'' daily routines.
Drain Technician
3 Mountains Plumbing
Portland, OR
11.2017 - 11.2020
- Operated drain cleaning equipment to efficiently clear blockages and restore flow.
- Conducted routine maintenance and inspections on plumbing systems to ensure optimal performance.
- Collaborated with team members to troubleshoot complex drainage issues and implement effective solutions.
- Educated clients on preventative measures for drainage maintenance, enhancing customer satisfaction.
- Documented service records and maintenance reports to maintain accurate records of work performed.
- Assisted in training new technicians on safety protocols and operational procedures for drain services.
- Unclogged sewers, kitchen and bathroom sinks and tubs using plumbing snakes and machines.
- Described diagnosed problems to customers and offered solutions.
- Transported materials and tools to job site and accounted for tools.
- Cleaned main and secondary drains in homes and commercial buildings using cable or high-pressure water jets.
- Explained features and benefits of solution to obtain agreement for services before performing work.
- Accurately documented all completed work orders allowing for efficient recordkeeping.
- Assisted excavation team in digging out sewer lines, pouring new concrete, and placing new lines.
Education
High School Diploma -
Cove High School
Cove, OR05.2000
Skills
- Sewer line maintenance
- Pipe measuring
- Pipe welding
- Drain cleaning
- Backflow prevention
- Pipe support installation
- Trenchless technology
- Leak detection
- Root removal
- Preventative maintenance
- Pipe disassembly
- Hydro jetting
- Pipe maintenance
- Pipe inspection
- Pipe troubleshooting
- Video inspection
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Reliability
- Excellent communication
- Troubleshooting skills
Timeline
Drain Technician
Sewer Renewal
01.2024 - 03.2026
Drain Technician
Cornel’s Plumbing
01.2021 - 12.2023
Drain Technician
3 Mountains Plumbing
11.2017 - 11.2020
High School Diploma -
Cove High School