Tony Gallina
Support Specialist
Roan Mountain,TN
Summary
Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Work From Home experienced.
Overview
8
8
years of professional experience
Work History
Software Support Specialist
Gingr
01.2022 - Current
- Purely chat-based support that maintains a close relationship with the clients that use Ginger as a service by assisting with any needs, questions, or troubleshooting they may have regarding the end-user app
- By utilizing many applications available, responsibilities, include but are not limited to App bug reports,
- App navigation, App Log in, App design, and layout among many others
- We also utilize apps such as
- Teams, Slack, and Zendesk as a few examples in our day to day operations.
Helpdesk Support/Software Support
Blackbelthelp
01.2021 - 01.2022
- I am the first point of contact for students, faculty, and staff at Tufts University in Boston, Medford, and
- Grafton MA, for a wide variety of subjects and situations including but not limited to Inbound/Outbound calls, chat and email support
- Remote troubleshooting
- Software procurement and deployment
- Remotely accessing devices via BeyondTrust (Bomgar) sessions
- Admin Credentials
- Account Management Admin support
- Active Directory
- Duo Mobile Admin Support
- VPN
- Device security
- Ticket creation, proper documentation, and escalation if needed via ServiceNow
- Dispatching of on site technicians to clients current location, among many other duties.
Sales Associate/Customer Service
Boost Mobile Authorized Retailer
10.2019 - 01.2021
- Face of the Boost Mobile brand and the values it strives to represent to its consumers
- I help any and every existing and potential customers find the best rates and devices suited for them
- I run the store asked of corporate needs and expectations
- Find solutions to any problem that arises
- Takes care of customer needs and wants.
Customer Support Representative
TELERX MARKETING INC
02.2017 - 06.2019
- I assisted customers over the phone and via support chat answering any questions about the product they may have with clear and concise answers, giving refunds, and trouble shooting products for companies such as Scott's, Roundup, and Miracle.
Machine Operator
Rochling Engineering Plastics
03.2015 - 01.2017
- As an employee, my responsibilities included but were not limited to reading blueprints, Time
- Management, Personal and Surrounding safety measures, Quality Assurance, and Productivity
- These are just a few skills I would implement daily to ensure quality material was being made among me and the crew I worked with.
Associate
TalentForce Staffing, Inc
09.2014 - 02.2015
Education
High School Diploma -
Charles Francis Adams High School
Clarkston, WA05.2014
Skills
- Live Chat
- Mobility Devices
- Knowledge Base
- Administrative Duties
- Troubleshooting
- Negotiation
- Windows
- Help Desk
- Repair, Maintenance & Installation
- IOS
- Technical Support
- Typing
- Operating systems
- Mac OS
- IT support
- VMWare
- Remote access software
- ServiceNow
- Zendesk
- Time management
- Software troubleshooting
- Customer service
- SaaS
- Account management
- Salesforce
- VPN
- Active Directory
- Mobile devices
- Google Suite
- Customer support
- Communication skills
- Organizational skills
- DNS
- Computer networking
- Conflict management
- Social media management
- E-commerce
- Jira
- Responding to customer situations with sensitivity
- Development in any professional field
- POS Systems and Ordering Platforms
- Call Documentation
- Understanding Customer Needs
- Computer Hardware Knowledge
- Hardware and Software Updates
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Timeline
Software Support Specialist
Gingr
01.2022 - Current
Helpdesk Support/Software Support
Blackbelthelp
01.2021 - 01.2022
Sales Associate/Customer Service
Boost Mobile Authorized Retailer
10.2019 - 01.2021
Customer Support Representative
TELERX MARKETING INC
02.2017 - 06.2019
Machine Operator
Rochling Engineering Plastics
03.2015 - 01.2017
Associate
TalentForce Staffing, Inc
09.2014 - 02.2015
High School Diploma -
Charles Francis Adams High School
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