Summary
Overview
Work History
Education
Skills
Websites
Education Training Certifications
Additional Information
Timeline
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Tony Gangemi

Stratford,CT

Summary

Results-driven Implementation Project Manager committed to reengineering and delivering consistent and strategic end-to-end business process solutions. Analytical professional well-versed in coordinating and prioritizing project tasks, managing timelines and maintaining project plans to communicate status to clients and senior management. Offering [Number] years of vast experience overhauling information technology systems. Communicative leader with proven track record of proactively identifying and resolving problems with creative solutions.

Overview

17
17
years of professional experience

Work History

Client Relationship Manager

T-MOBILE (Merged with Sprint)
01.2020 - 01.2023
  • Supported portfolio of high-value Fortune 500 strategic business customers in financial verticals or industries with complex requirements
  • Maintained strong relationships with client stakeholders and met regularly to review accounts and stay apprised of organizational changes
  • Facilitated governance, risk management, and compliance requests for company
  • Improved service assurance process used by financial industry clients by resolving communication gaps between T-Mobile teams and third-party developers
  • Developed and managed customer success plans for accounts that outlined objectives, challenges, deliverables, milestones, actions, and success metrics
  • Utilized resources for objectives that included internal and customer stakeholders, 10-K reports, and CEO reports
  • Maintained client action trackers, ensuring tasks and deliverables were on schedule and meeting client expectations for all requests
  • Led annual response to governance oversight document with 300+ questions from Fortune 50 financial institutions and addressed follow-up concerns with customer auditors, confirming company compliance with business practices, including information security management and third-party management
  • Partnered with top client strategic revenue growth sales team in 2022, collaborating with sales and support teams, driving growth initiatives, resolving business challenges, providing business insights, and increasing ease of doing business
  • Discovered $1.6M overbilling issue while analyzing utilization data, reported problem internally, and collaborated with product development team to resolve the issue
  • Customized user-level report for cost center reimbursements within customer billing team
  • Conducted monthly reviews with executive stakeholders of large global bank clients, meeting or exceeding contractual requirements and service level objectives (SLOs) consistently
  • Led IBM's separation of T-Mobile services related to infrastructure business
  • Worked with procurement and legal teams, identifying inventory and creating a master services agreement
  • Alerted T-Mobile Legal team post-Sprint merger about existing Sprint contract deliverables requiring action from T-Mobile departments
  • Worked with legal teams and network organizations to review and establish new T-Mobile processes, ensuring fulfillment of obligations.

Client Service Manager

T-MOBILE (Merged with Sprint)
01.2006 - 01.2020
  • Matrix managed cross-functional teams to support select enterprise customers throughout customer life cycle, from pre-sales to steady-state support
  • Served as first-level escalation point in senior leadership role for all account activities and conducted regular account reviews with customer stakeholders
  • Managed and improved quarterly sales operations reviews for large enterprise accounts ($5M MRC), which included all sales and support team personnel and management
  • Conducted meetings with scheduled calls, created structured agendas, and followed up on action items
  • Recovered ~$2M in billing-related charges by monitoring invoices and identifying overlooked items, including billing errors and contractual obligations
  • Applied extensive account knowledge and chosen to address sales-related inquiries on most active accounts during account manager’s extended absence, alleviating the need to use sales resources supporting other accounts
  • Initiated development of business continuity process and disaster recovery test with internal organizations and third-party vendors, which was a contractual obligation; test results were documented and sent to customer stakeholders
  • Customized monthly Excel invoice report, assisting client accounts payable department, ensuring accurate billing records, resulting in zero account balance for over 4 years
  • Volunteered as Spirit Value Added Service Project Manager, implementing customizations of mobile devices in collaboration with account teams, customers, and sales teams
  • Selected by customer support director to represent support team on company Employee Experience Committee (EEC), and collected feedback, leading to improvements in employee work environment.

Implementation Project Manager

T-MOBILE (Merged with Sprint)
  • Managed a base of wholesale telecommunications customers
  • Responsible for addressing all business-related needs on accounts
  • Project managed implementation of solutions, including equipment delivery and managed services and the onboarding of new clients.

Education

Bachelor of Science - Business Administration

Mercy University
Dobbs Ferry, NY

Skills

  • Issue Resolution
  • Business Processes
  • Project Management
  • Project Implementation
  • Conflict Resolution
  • Risk Analysis
  • Attention to Detail
  • Team Leadership
  • Client Relations
  • MS Office
  • Quality Assurance
  • Project Team Coordination

Education Training Certifications

  • Bachelor of Science (BS), Business Administration, Mercy University, Dobbs Ferry, NY
  • T-Mobile / Sprint - 1K+ Training Hours: Telecommunications Technical, Product, Sales Skills, and Personal Improvement Skills Training
  • PMP Exam Preparation Training, PM Training, 11/01/2023
  • Dale Carnegie Training Course, Stamford, CT

Additional Information

- T-Mobile / Sprint - 1K+ Training Hours:

  • Telecommunications Technical, Product, Sales Skills, and Personal Improvement Skills Training

- PMP Exam Preparation Training, PM Training – November 2023

- Dale Carnegie Training Course, Stamford, CT

Timeline

Client Relationship Manager

T-MOBILE (Merged with Sprint)
01.2020 - 01.2023

Client Service Manager

T-MOBILE (Merged with Sprint)
01.2006 - 01.2020

Bachelor of Science - Business Administration

Mercy University

Implementation Project Manager

T-MOBILE (Merged with Sprint)

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