Tony Gatenby
Provo,UT
Summary
Dynamic Certified Hyundai Technician with a proven track record at Murdock Hyundai Lindon, enhancing vehicle performance through advanced diagnostics and exceptional customer service. Experience and skilled in multiple areas. As a Senior Technician, I consistently achieved high customer satisfaction by delivering tailored repair solutions and streamlining service workflows for improved efficiency.
Hardworking Mechanic successful at completing inspections, maintenance and repairs on vehicles. Quality-driven and disciplined nature, with strong skills in investigating problems and developing successful solutions.
Overview
43
43
years of professional experience
1
1
Certification
Work History
Certified Hyundai Technician
Murdock Hyundai Lindon
11.2019 - Current
- Streamlined workflow for faster service turnaround times, benefitting both customers and the dealership.
- Enhanced vehicle performance by conducting thorough diagnostics and implementing necessary repairs.
- Maintained a high standard of workmanship by adhering to Hyundai''s specifications and guidelines.
- Built trust with clients by providing honest recommendations for necessary repairs or services based on their specific needs.
- Proactively addressed customer concerns or complaints, fostering an environment focused on exceptional service quality.
- Demonstrated strong communication skills when explaining technical jargon in easy-to-understand terms for clients without automotive backgrounds.
- Helped improve overall shop efficiency by suggesting workflow improvements based on practical experience.
- Achieved a high level of customer loyalty through personalized service recommendations tailored to individual driving habits and preferences.
- Ensured customer satisfaction with timely and accurate completion of maintenance tasks.
- Prevented potential issues by performing comprehensive inspections during routine maintenance appointments.
- Collaborated effectively with fellow technicians to complete complex repairs efficiently.
- Contributed to a safe working environment by following safety protocols and keeping the workspace clean and organized.
- Boosted overall productivity within the team by offering guidance and mentorship to less experienced technicians.
- Maximized vehicle longevity with expert knowledge of Hyundai systems and components coupled with skilled repair techniques.
- Participated in ongoing training programs to stay current on industry trends, technical advancements, and best practices.
- Supported team members in troubleshooting difficult problems, sharing expertise as needed for successful resolutions.
- Delivered consistent results through meticulous attention to detail in all repair and maintenance tasks.
- Repaired and replaced worn and damaged components.
- Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
- Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
- Read and followed technical documentation to complete accurate repairs.
- Analyzed vehicle data using advanced diagnostic equipment.
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
- Investigated customer complaints to identify cause of malfunctions.
- Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
- Inspected damaged vehicles to estimate repair labor cost and required parts expense.
- Tore down, repaired and rebuilt faulty assemblies such as power systems, steering systems and linkages.
- Utilized special alignment equipment and wheel-balancing machines to align wheels, axles, frames and steering mechanisms of automobiles.
- Tuned automotive systems and components to optimize functionality and prolong life of each piece.
- Performed emissions tests according to standard procedures.
Automotive Technician
Master Muffler
03.2019 - 10.2019
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
Manager
Clegg Automotive Machine
09.2017 - 03.2019
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
Manager
Ed's Automotive (formerly Clegg Engine Exchange)
04.2007 - 08.2017
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Owner/Operator
Gatenby Car Wash and Auto Service
05.1982 - 04.2007
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
- Trained and motivated employees to perform daily business functions.
- Assessed income and expenses and adapted plans to improve profit levels.
- Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
- Oversaw the hiring process, selecting highly skilled candidates who contributed significantly to company success.
- Completed daily inspections, basic maintenance and common repair actions to keep equipment operating at full capacity.
- Completed preventive maintenance checks and basic repairs to vehicles.
Education
High School Diploma -
Provo High School
Provo, Ut.05-1986
Skills
- Brake system maintenance
- Suspension systems
- Fuel system service
- Advanced diagnostics
- Exhaust system repair
- Battery service
- Cooling system service
- Driveability diagnostics
- Transmission troubleshooting
- Clutch repair
- Air conditioning service
- Electrical systems expertise
- Wheel alignment
- Turbocharger repair
- Fluid exchange services
- Steering system expertise
- Tire installation and balancing
- Automotive electrical repair
- Computerized alignment
- Automatic transmission service
- Drivetrain maintenance
- Emissions testing
- Manual transmission service
- Engine repair proficiency
- Hybrid vehicle experience
- Preventative maintenance
- Powertrain control module programming
- Willing to learn
- Teamwork
- Teamwork and collaboration
- Hardworking and dedicated
- Customer service
- Team player
- Problem-solving
- Attention to detail
- Brake servicing
- Maintenance and repairs
- Oil changes
- Problem-solving abilities
- Replacing parts
- Multitasking
- Brake systems
- Multitasking Abilities
- Reliability
- Work area cleanliness
- Excellent communication
- Critical thinking
- Parts replacement
- Customer satisfaction
- Engine repair
- Diagnostics and troubleshooting
- Automotive diagnostics
- Valid Driver's license
- Decision-making
- Inspecting vehicles
- Customer relations
- Mechanical troubleshooting
- Component and system testing
Accomplishments
I helped run our successful family Car Wash and Automotive Repair facility for many years eventually taking over. 4 generations deep and almost 100 year span until the land was sold.
Certification
Emissions Certified
Hyundai Certified Technician
former Safety Inspection Certified.
A/C Certified
Timeline
Certified Hyundai Technician
Murdock Hyundai Lindon
11.2019 - Current
Automotive Technician
Master Muffler
03.2019 - 10.2019
Manager
Clegg Automotive Machine
09.2017 - 03.2019
Manager
Ed's Automotive (formerly Clegg Engine Exchange)
04.2007 - 08.2017
Owner/Operator
Gatenby Car Wash and Auto Service
05.1982 - 04.2007
High School Diploma -
Provo High School
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