Tony Gibson
DETROIT,MI
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
36
36
years of professional experience
Work History
Assistant General Chairman
International Association Of Machinists And Aerospace Workers
10.2014 - Current
- Led organization in setting goals and strategies.
- Contributed to values, goals and strategic vision of organization.
- Provided recommendations on board of directors on group's effectiveness, actions, and future plans.
- Negotiated and resolved conflicts between stakeholders.
- Helped record, compile, summarize and analyze data.
- Established and maintained strong relationships with customers, vendors and strategic partners.
- Represented organization at industry conferences and events.
- Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
- Oversaw business-wide changes to modernize procedures and organization.
Lead Reservations Sales and Service
United Airlines
08.1996 - 10.2014
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Researched and corrected customer concerns to promote company loyalty.
- Addressed potential cancellations and offered catered solutions to retain accounts.
Lab and Xray Tech
United Airlines
08.1990 - 08.1996
- Registered and prepared samples for general analytical testing through data entry, weighing and physical homogenization.
- Stored, transported and submitted urinalysis samples.
- Maintained safe, tidy and organized laboratory environment for accurate test results.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Trained new laboratory personnel to apply proper laboratory techniques and best practices.
- Processed patient specimens according to priority and documented results.
- Prepared samples for shipping and disposed of bodily fluids in proper containers.
- Prepared blood smears and determined levels of normalcy.
Combat Medic Specialist
U.S. Army Active Duty
01.1988 - 08.1991
- Recognized and treated medical conditions with proven techniques, equipment and knowledge of medical and military protocols.
- Perfected careful handling, lifting and moving of patients from point of incident to stretcher, ambulance or helicopter.
- Acted as team leader and took responsibility for scene and unit management to maximize integrated support of patients.
- Assessed needs and conditions of assigned patients and gathered critical patient health information.
- Developed and deployed triage skills and delivered optimal emergency care in combat environments.
- Delivered emergency medical treatment at point of wounding on combat battlefields.
- Operated electrocardiograms (EKGs), external defibrillators or bag valve mask resuscitators in advanced life support environments.
- Documented patient information, medical interventions and patient outcomes for accurate record-keeping.
- Monitored patients' vital signs to assess condition and identify necessary medical interventions.
- Attended training classes to maintain certification licensure, keep abreast of new developments in field and maintain existing knowledge.
- Placed patients on backboards or stretchers to safely load into ambulance.
- Trained new paramedics on proper procedures and protocols to maintain best practices and promote great patient care.
- Took patient health histories and asked questions to determine cause of illness or injury.
- Provided CPR and used automated external defibrillators (AEDs) to revive patients in cardiac arrest.
Education
Associate of Arts - Human Resources Management
Eastern Gateway Community College
Steubenville, OH01.2024
Skills
- Organizational Leadership
- Budget Management
- Stakeholder Relations
- Program Oversight
- Staff Management
- Balanced Work Ethic
- Employee Coaching
- Negotiation
- Relationship and Team Building
- MIssion and Vision
- Leadership and People Development
- Employee Motivation and Performance
Affiliations
- Toastmasters
Timeline
Assistant General Chairman
International Association Of Machinists And Aerospace Workers
10.2014 - Current
Lead Reservations Sales and Service
United Airlines
08.1996 - 10.2014
Lab and Xray Tech
United Airlines
08.1990 - 08.1996
Combat Medic Specialist
U.S. Army Active Duty
01.1988 - 08.1991
Associate of Arts - Human Resources Management
Eastern Gateway Community College
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