Tony Gisclair
Pace,FL
Summary
Methodical IT team member knowledgeable about networking and project management. Experienced installing hardware, updating software and managing LAN systems. Clear and open communicator with excellent planning and problem-solving skills.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Information Systems Technician
U.S. Navy
Milton, FL
09.2021 - Current
- Installed, modified and repaired software and hardware to resolve technical issues.
- Installed, configured and patched user hardware and software.
- Provided basic end-user troubleshooting and desktop support.
- Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.
- Patched software and installed new versions to eliminate security problems and protect data.
- Maintained servers and systems to keep networks fully operational during peak periods.
Information Technology Technician
Holley-Navarre Water System, Inc.
Navarre, FL
04.2021 - 09.2021
- Managed system-wide Windows 10 operating system and software deployments as well as related software upgrade problems.
- Answered and triaged requests for assistance in order to provide top-notch support using Jira support ticketing system.
- Repaired and optimized networks by installing wiring, cabling and devices throughout the facility.
- Investigated and corrected problems with printers, copiers and other peripheral devices including physical and networking issues.
- Maintained Windows 2012 servers to keep networks fully operational during peak periods.
- Configured hardware, devices, software, and networked drives to set up work stations for 30 employees.
- Learned how to properly maintain specialized software, reducing the number of charged calls to the software developer.
- Managed user account processes within Microsoft 365, Exchange server, and Azure to ensure proper functioning of Microsoft accounts, email, OneDrive, and Sharepoint groups
Electronics Technician
U.S. Coast Guard
Pensacola, FL
02.2013 - 02.2021
- Controlled and managed Windows 2012 server and Linux Redhat Enterprise Server to include regular updates, troubleshooting, and backups.
- Managed users' expectations of support and technology functionality in order to provide positive user experience.
- Conducted in-depth product and issue resolution research to address user concerns.
- Implemented and configured new software applications to operate within the Windows 10 environment.
- Coached and trained end-users on functions, features and basic troubleshooting of software such as Windows 10
- Procured parts and maintained inventory and related documentation.
- Educated equipment operators on proper use of equipment.
- Assessed security compliance, security program organization, policies and procedures, general risks and vulnerabilities.
- Deployed 25 Windows 10 workstations ensuring functionality with the current environment to include monitors, keyboards, mice, other attached peripherals, KVM extenders, local/networked printers, and mapped/share drives.
- Managed user account processes through Active Directory, resource group management, and email.
- Maintained network equipment on NIPR and SIPR connections.
Heavy Equipment Operator
Montana Air National Guard
Great Falls, MT
12.2009 - 02.2013
- Trained in diverse pieces of equipment and useful attachments to handle any team need.
- Observed all safety protocols and procedures to avoid injuries and accidents during each shift.
- Moved materials around construction sites to work locations.
- Graded and shaped land for building and finishing purposes.
Automotive Technician
Sears Auto Center
Great Falls, MT
06.2012 - 01.2013
- Maintained fleet vehicles in good working order by following preventive and corrective maintenance schedules according to OEM.
- Maintained cleanliness, safety and efficiency of garage.
Customer Support Representative
Vision Net
Great Falls, MT
03.2012 - 06.2012
- Recommended solutions to complex situations through research and critical thinking and escalated customer to supervisor for enhanced support.
- Delivered exceptional customer service by prioritizing emergency issues and developing and employing workarounds to solve problems expeditiously.
- Documented customer interactions in computer system and assisted cross-functionally with billing and technical support to deliver high-quality customer service.
- Documented all transactions and support interactions in system for future reference and addition to knowledge base.
Services Specialist
Air Force Reserve
Crestview, FL
03.2006 - 12.2009
- Planned menus and ordered various food stock to provide balanced and nutritious meals.
- Took inventory of supplies and maintained accurate stock records to minimize losses and support supply ordering.
- Inspected deliveries for accuracy and safety.
- Prepared and served food to approximately 600 personnel in average of two hours.
- Properly handled and stored food to eliminate illness and prevent cross-contamination.
- Monitored line processes to maintain consistency in quality, quantity and presentation.
Education
Bachelor of Science - Information Technology
American Military University
05.2024
Skills
- End-user support
- Network administration
- Hardware installations
- Device configuration
- Security Protocols
- Software updates
- Recordkeeping
- Supervision
- Software diagnosis
- Access Control
- Software Troubleshooting
- Server Maintenance
- Policy Adherence
Certification
CompTIA A+
Timeline
Information Systems Technician
U.S. Navy
09.2021 - Current
Information Technology Technician
Holley-Navarre Water System, Inc.
04.2021 - 09.2021
Electronics Technician
U.S. Coast Guard
02.2013 - 02.2021
Automotive Technician
Sears Auto Center
06.2012 - 01.2013
Customer Support Representative
Vision Net
03.2012 - 06.2012
Heavy Equipment Operator
Montana Air National Guard
12.2009 - 02.2013
Services Specialist
Air Force Reserve
03.2006 - 12.2009
Bachelor of Science - Information Technology
American Military University
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