Tony Grahovic

• Provided exceptional, personalized service in a high-end fine dining setting, ensuring an impeccable guest experience and cultivating repeat clientele.
• Managed payroll, schedules, and staffing, ensuring optimal labor efficiency and cost control while maintaining a high standard of service.
• Coordinated and placed orders with top-tier vendors, ensuring the restaurant maintained premium inventory levels while adhering to budgetary constraints.
• Oversaw daily restaurant operations, including managing front-of-house staff, implementing training programs, and upholding strict quality and service standards.
• Expertly handled customer inquiries, special requests, and complaints, turning challenges into opportunities for improving service and guest satisfaction.

Successfully generated $350K in revenue over a 4-year period through direct door-to-door sales efforts, consistently exceeding sales targets.

Developed strong customer relationships by providing tailored solutions to meet individual needs, ensuring high customer satisfaction and repeat business.

Demonstrated expert knowledge of pest control products and services to educate and convert prospects, increasing customer trust and purchase rates.

Managed the full sales cycle, from lead generation and prospecting to closing sales and follow-up, maintaining a high closing ratio.

Implemented effective sales strategies and overcame objections, driving business growth in competitive markets.