Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Tony Grant

Wentzville,MO

Summary

Knowledgeable Parts Specialist skilled at keeping parts organized and serving customers' needs. Works efficiently to restock parts, resolve issues and handle paperwork. Dedicated to satisfying customers and exceeding sales targets. Skilled Parts Sales Associate with expertise in sales, service and compliance. Flexible team player with strong problem-solving and interpersonal abilities. Motivated Parts Associate enthusiastic about building a long-term career in the automotive industry. Seasoned Parts Manager skilled at improving procedures to maximize productivity and efficiency while streamlining processes and reducing costs. Terrific motivator and planner with in-depth understanding of parts, vendors and customer needs. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

6
6
years of professional experience

Work History

Parts Specialist

Amazon
05.2019 - 10.2023
  • Increased customer satisfaction by efficiently managing parts inventory and ensuring timely delivery of orders.
  • Streamlined ordering processes for faster turnaround times, improving overall efficiency within the department.
  • Developed strong relationships with suppliers, resulting in better pricing and improved availability of parts.
  • Implemented a new inventory management system, reducing waste and optimizing stock levels for increased profitability.
  • Assisted customers with troubleshooting and part selection, providing knowledgeable guidance to ensure proper fitment of components.
  • Conducted thorough research on complex parts inquiries, ensuring accurate information was provided to customers and colleagues.
  • Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
  • Maintained a clean and organized work environment, allowing for easy access to frequently used items and efficient completion of tasks.
  • Processed returns and exchanges promptly, addressing customer concerns while adhering to company policies.
  • Provided training to new team members on best practices in parts management, fostering a culture of continuous improvement within the department.
  • Enhanced communication between departments through regular meetings and updates on parts-related matters, promoting efficient collaboration among team members.

Parts Manager

Emergency Department
02.2018 - 06.2022
  • Increased efficiency in the parts department by implementing an improved inventory management system.
  • Streamlined the ordering process for faster and more accurate deliveries, resulting in higher customer satisfaction.
  • Developed strong relationships with suppliers to negotiate better pricing, ultimately reducing costs for the company.
  • Managed a team of technicians, providing training and support to improve their performance and productivity.
  • Implemented quality control measures for incoming parts to reduce return rates and improve overall product quality.
  • Initiated cross-training programs for staff members, creating a more versatile workforce capable of handling various tasks within the department.
  • Analyzed sales data to identify trends, optimizing inventory levels accordingly and minimizing stockouts or overstock situations.
  • Provided excellent customer service by assisting customers with locating specific parts or guiding them through the ordering process.
  • Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
  • Established effective communication channels with other departments to streamline processes and improve interdepartmental collaboration.
  • Organized special promotions on parts sales, boosting revenue during slow periods or when excess inventory needed to be cleared out quickly.

Education

Bachelor of Science - Telecommunications Management

Tuskegee University
Tuskegee, AL
05.2016

Skills

  • Technical Knowledge
  • Shipping and Receiving
  • Warehouse Operations
  • Packaging and Labeling
  • Sales Support
  • Stock Control
  • Customer Service
  • Product Knowledge
  • Problem Solving
  • Parts Identification
  • Quality Assurance
  • Teamwork Abilities
  • Computer Literacy
  • Inventory Management

Accomplishments

  • Built productive, successful team using key training and development strategies.
  • Supervised team of 48 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.

Timeline

Parts Specialist

Amazon
05.2019 - 10.2023

Parts Manager

Emergency Department
02.2018 - 06.2022

Bachelor of Science - Telecommunications Management

Tuskegee University

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Tony Grant