Tony Green
Elmont,N.Y.
Summary
Dedicated and organized financial professional with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional customer service and communication skills.
Overview
8
8
years of professional experience
Work History
Operations Manager
New York Presbyterian Lawrence Hospital
Bronxville, NY
05.2018 - 08.2022
- Achieved excellence in operation management through effective oversight of profit and loss, scheduling, training, and inventory control.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve service
- Recruited, hired and trained staff members to enhance customer service
- Managed the scheduling of kitchen staff and supervisors, ensuring compliance with budget parameters.
- Conducted weekly employee meetings to discuss performance issues and training opportunities.
- Implemented cost-saving initiatives such as reducing waste and utilizing leftovers effectively.
- Provided ongoing training for new supervisors and employees on safe food handling practices.
- Worked closely with other departments within the organization to ensure smooth delivery of services.
Operations Manager
Lenox Hill Hospital
New York, NY
01.2015 - 04.2018
- Developed and implemented operational procedures to ensure quality standards are met.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Ordered necessary supplies and ingredients on a regular basis to meet operational needs.
- Analyzed customer feedback surveys to determine areas needing improvement in the food service department.
- Resolved customer complaints promptly in a professional manner.
Education
NYS/NYC Serve Safe
01-2024
National Restaurant Association
01.2010
Alfred E. Smith High School
Skills
- Planning and Implementation
- Team building leadership
- Customer Service
- Staff Management
- Staff Training and Development
- Operations Monitoring
- Management Team Building
- Performance Evaluation and Monitoring
- Human Resources Oversight
- Quality Assurance
- Great verbal and written skills
- Intermediate computer skills with MS Word, Outlook, PowerPoint and Excel
- Very efficient on sanitary and food safety handling principles
Timeline
Operations Manager
New York Presbyterian Lawrence Hospital
05.2018 - 08.2022
Operations Manager
Lenox Hill Hospital
01.2015 - 04.2018
NYS/NYC Serve Safe
National Restaurant Association
Alfred E. Smith High School
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