Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tony Gudino

San Mateo,CA

Summary

Proven skills in restocking product, arranging displays and keeping seafood goods moving quickly and accurately. Excellent customer relations, multitasking and time management abilities. Dedicated Seafood Team Leader with ample experience submitting complex orders and displaying products attractively. Well-versed in product variety and answering customer questions. Adaptable team member with flexibility in supporting organization and department-wide needs. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

12
12
years of professional experience

Work History

Associate Team Leader

Whole Foods Market Inc
06.2023 - Current
  • Served as a liaison between upper management and team members, effectively communicating organizational expectations while advocating for associate needs when necessary.
  • Mentored junior associates, resulting in accelerated professional growth and higher performance levels.
  • Monitored associate performance metrics closely, identifying areas for targeted coaching or training interventions as needed.
  • Established streamlined processes for task delegation, enabling timely completion of responsibilities while reducing workload burdens on individual team members.
  • Delivered high-quality project results by fostering a strong sense of teamwork, dedication, and commitment to excellence within the team.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Maintained complete documentation and records of all purchasing activities.
  • Maintained key item stock levels and wrote or expedited purchase orders.
  • Forecasted purchasing trends and improved merchandising strategies.
  • Ensured timely delivery of products by closely monitoring vendor performance and addressing any issues promptly.
  • Developed cost-effective purchasing strategies to maintain inventory levels and improve operational procedures.
  • Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.

Seafood Team Leader

Whole Foods Market Inc
05.2022 - 06.2023
  • Worked safely and efficiently when handling seafood products.
  • Cut, wrapped, weighed and tared seafood department products.
  • Prepared cases by pulling products out of case, re-icing case and putting products in fresh pans.
  • Reviewed quality of displayed products and removed old or poor quality merchandise.
  • Cleaned and maintained department equipment by breaking down and reassembling equipment and washing appropriate parts with sanitizing solution.
  • Cleaned and sanitized kitchen equipment, utensils and work stations.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Delegated work to staff, setting priorities and goals.
  • Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
  • Received inventory and stock and verified receipt of ordered products and orders.
  • Placed proper signage on products to display pricing, description, code dating and COOL information.
  • Developed product purchasing and sales strategies according to company budgets.
  • Examined, selected and purchased merchandise consistent with specification requirements.
  • Assessed condition of shipped products upon arrival to meet quality standards.

Store Support Associate Team Leader

Whole Foods
01.2022 - 05.2022
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Educated customers on special pricing opportunities and company offerings.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Used proven techniques to de-escalate angry customers during telephone interactions.
  • Mentored new employees on procedures and policies to maximize team performance.
  • Improved customer service wait times to mitigate complaints.

Store Support Supervisor

Whole Foods Market Inc
08.2020 - 01.2022
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
  • Maintained knowledge of company products and services to promptly resolve complaints and concerns.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Evaluated employee job performance and motivated staff to improve productivity.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Led team engagement to assist cross-functional departments and achieve goals.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
  • Verified customer age requirement for alcohol or tobacco purchases.

Senior Assistant Manager

Cinemark
05.2012 - 02.2020
  • Monitored staff performance and addressed issues.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Exercised good judgment and decision-making in escalating concerns and resolving issues.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Answered customer questions and concerns regarding tickets, pricing and promotions.
  • Provided information regarding show times, new releases and upcoming movies and trailers.
  • Managed cash and credit transactions and balanced registers after shifts.
  • Maintained positive working relationship with fellow staff and management.
  • Performed ushering duties and assisted handicapped customers with seating.
  • Organized lines, lobbies and promotional material for major movie releases.
  • Distributed refunds, promoted theater merchandise and issued gift cards.

Education

Some College (No Degree) - Film

College of San Mateo
San Mateo, CA

High School Diploma -

Peninsula High School
05.2010

Skills

  • Orientation and Onboarding
  • Safety Training
  • Inventory Control
  • Hiring and Firing
  • Customer Service
  • Verbal and Written Communication
  • Cash Handling
  • Critical Thinking
  • Production and Time Sequencing
  • Complaint Resolution
  • Sanitizing Surfaces
  • Budget Development
  • Point of Sale POS Software
  • Team Collaboration
  • Supplies Forecasting
  • Staff Forecasting
  • Supplies Purchasing
  • Team Management
  • Motivational Leadership
  • Problem-Solving
  • Daily workflow improvement
  • Coaching and Mentoring
  • Overseeing Daily Activities
  • Goal Setting
  • Issue Resolution
  • Shift Scheduling
  • Team Check-Ins

Timeline

Associate Team Leader

Whole Foods Market Inc
06.2023 - Current

Seafood Team Leader

Whole Foods Market Inc
05.2022 - 06.2023

Store Support Associate Team Leader

Whole Foods
01.2022 - 05.2022

Store Support Supervisor

Whole Foods Market Inc
08.2020 - 01.2022

Senior Assistant Manager

Cinemark
05.2012 - 02.2020

Some College (No Degree) - Film

College of San Mateo

High School Diploma -

Peninsula High School

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Tony Gudino