Tony Hammons
Corbin
Summary
Knowledgeable in Tech, with a solid background in customer service roles. Skilled in handling high-volume call environments while maintaining employee responsibilities. Demonstrates strengths in active listening and critical problem-solving.
Overview
13
13
years of professional experience
Work History
Truck Unloader
Walmart
09.2022 - Current
- Load merchandise off of truck onto conveyor, sort merchandise off of conveyor onto appropriate pallet, sort contents of boxes into appropriate bins for stocking.
- Minimized product damage during unloading, utilizing proper lifting techniques and handling equipment.
- Handled packages with care to ensure customer safety
CSR
Maximus
05.2019 - 01.2020
- Provided excellent customer service skills, and quick technical know-how to deliver sufficient information to the caller.
- Demonstrated empathy and active listening skills, resulting in a high customer satisfaction and accolades.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Assistant Shipping Manager
Webbed Sphere Inc.
07.2017 - 07.2019
- Quality checked freight quantity, to deliver accurate number to the vendors.
- Pulled, verified, and packaged items for shipment.
- Operated forklifts, lift trucks, and hand trucks to move items around warehouse.
CSR
GDiT
03.2012 - 06.2014
- Handled difficult technical navigation to provide necessary or critical information to the caller.
- Overcame language barriers to deliver accurate information, and answer any question to callers from around the world.
- Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.
Education
High School Diploma -
Barbourville Independent High School
Barbourville, KYSkills
- Adaptable to Change
- Fast Learner
- Committed
- Self Driven
- Punctual
- Dependable
- Hard Working
- Critical Thinker
Timeline
Truck Unloader
Walmart
09.2022 - Current
CSR
Maximus
05.2019 - 01.2020
Assistant Shipping Manager
Webbed Sphere Inc.
07.2017 - 07.2019
CSR
GDiT
03.2012 - 06.2014
High School Diploma -
Barbourville Independent High School
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