Tony Hanneken
Jacksonville,FL
Summary
Compassionate Patient Services Coordinator equipped with top-notch administrative, billing and customer service skills. Manages appointments and scheduling with organized approach. Proficient in coordinating insurance authorizations and maintaining medical records.
Experienced sales and customer service professional adept at thriving in fast-paced environments. Demonstrated strength in organization and interpersonal skills. Proven track record of efficiently managing projects and meeting deadlines. Skilled leader with extensive experience in networking groups and nonprofit volunteer positions.
Overview
27
27
years of professional experience
Work History
Patient Services Coordinator
Mayo Clinic
Jacksonville, FL
03.2014 - Current
- Field inbound calls from patients to schedule/reschedule available appointments
- Field inbound calls from physicians' offices for patient referrals
- Verify patient's insurance to make sure accurate and current policies
- Coordinate patient schedules with different departments within Mayo Clinic
- Process fax requests for medical appointments
- Working in a team approach to manage appointment cues
Licensed Massage Therapist/Instructor
Jacksonville, FL
12.1999 - Current
- Provide a wide variety of massage therapy techniques for individuals, couples, and athletes
- Implement strategies to market massage practice and maintain client base
- Teach basic massage skills and Anatomy & Physiology
- Advise students on career path, business development and marketing strategies
Customer Support/Retention
Web.com
Jacksonville, FL
08.2012 - 04.2013
- Fielded inbound calls for promotions, special pricing; actively convert cancellation calls into saves, able to redirect inbound customer service, sales or billing calls as needed
- Explained/up sell products and services
- Generated win back opportunities escalated from billing, tech support, and sales
- Maintained a working knowledge of current products and services and learning new ones
Member Services/Account Executive
Florida Institute of CPA's
Tallahassee, FL
03.1998 - 11.2004
- Fielded inbound calls regarding membership, rates and benefits
- Registered members for continuing education courses
- Performed data entry functions and corrected member information as needed
- Utilized creative marketing/sales techniques to recruit and retain members
- Responsible for selling booth space for two annual trade shows
- Developed and maintained a robust sales pipeline utilizing cold-calling and creative sales strategies
- Contacted clients to offer additional advertising services
Education
Associate of Arts degree -
Florida Community College of Jacksonville
Jacksonville, FLMassage Licensure -
Core Institute of Massage Therapy
Skills
- Confidentiality Compliance
- Effective Organizational Skills
- Proficient in Scheduling Appointments
- Healthcare Registration Process
- Follow-up care coordination
- Quality Assurance
Volunteer Experience
- American Cancer Society
- The Promise Radio
- Habitat for Humanity
Affiliations
- Certified Yoga Teacher - Including Trauma-informed Yoga
- Certified Health Coach
Timeline
Patient Services Coordinator
Mayo Clinic
03.2014 - Current
Customer Support/Retention
Web.com
08.2012 - 04.2013
Licensed Massage Therapist/Instructor
12.1999 - Current
Member Services/Account Executive
Florida Institute of CPA's
03.1998 - 11.2004
Associate of Arts degree -
Florida Community College of Jacksonville
Massage Licensure -
Core Institute of Massage Therapy
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