Summary
Overview
Work History
Education
Skills
Timeline
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Tony Hibbitts

Phoenix,AZ

Summary

Flexible hard worker ready to learn and contribute to team success. Goal-driven service manager offering several years of successfully establishing and maintaining good working relationships with customers to encourage customer retention and referrals. Maintains high-quality service repairs and minimizes comebacks. Communicative and team player oriented with skills in coaching and task delegation. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Personable Service Manager driving process optimization and business profitability on continuous basis. Accomplished in leading by example and enabling employees to achieve personal and professional best. Understands, keeps abreast of and complies with federal, state, and local regulations that affect service operations. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

34
34
years of professional experience

Work History

Service Manager

Motocity Powersports
Phoenix, Arizona
11.2022 - Current
  • Implemented quality assurance protocols to ensure timely completion of projects according to customer specifications.
  • Managed inventory levels of parts necessary for servicing customers' needs.
  • Resolved customer complaints quickly and effectively.
  • Developed and maintained relationships with customers, vendors, and suppliers.
  • Managed service staff to ensure customer satisfaction and compliance with company policies.
  • Monitored service performance metrics to identify areas of improvement.
  • Provided technical support for hardware and software issues experienced by customers.
  • Resolved customer complaints in a timely manner.
  • Maintained accurate records of all service requests, including resolution times and costs incurred.

Service Manager

Nash Powesports
Mesa, Arizona
10.2017 - 11.2022
  • Implemented quality assurance protocols to ensure timely completion of projects according to customer specifications.
  • Resolved customer complaints quickly and effectively.
  • Developed and maintained relationships with customers, vendors, and suppliers.
  • Managed service staff to ensure customer satisfaction and compliance with company policies.
  • Resolved customer complaints in a timely manner.
  • Maintained accurate records of all service requests, including resolution times and costs incurred.
  • Maintained records of all customer interactions and transactions.
  • Reviewed customer billing statements for accuracy prior to release.
  • Created standard operating procedures for all service functions.
  • Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
  • Hired and trained service department staff to drive performance.
  • Handled customer complaints and resolved issues promptly to maintain positive relationships.

School Bus Driver and Trainer

Washington Elementary School District
Phoenix, Arizona
05.2014 - 11.2018
  • Followed all safety protocols when transporting students with special needs or disabilities.
  • Reported student behavior incidents promptly to the appropriate personnel.
  • Kept up-to-date on changes in local roads, traffic patterns, and construction projects that may affect routes or schedules.
  • Performed pre-trip inspections of the bus according to established procedures.
  • Promoted good public relations by responding courteously to inquiries from parents or members of the community.
  • Maintained bus cleanliness, inspected for mechanical problems, and reported any issues to supervisor.
  • Ensured safety of students by following all traffic laws and regulations.
  • Managed time efficiently so that routes are completed within allotted timespan.
  • Complied with district policies and procedures concerning student discipline.
  • Attended staff meetings and training sessions regularly for professional development purposes.
  • Monitored, evaluated and recorded training activities or program effectiveness.
  • Coordinated recruitment and placement of training program participants.
  • Maintained strong knowledge by participating in workshops, conferences, and online education classes.
  • Evaluated modes of training delivery to optimize training effectiveness, training costs or environmental impacts.

Service Manager

RideNow Powersports
Phoenix, Arizona
10.2005 - 08.2014
  • Recruited and trained new employees to meet job requirements.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Produced thorough, accurate and timely reports of project activities.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Delegated work to staff, setting priorities and goals.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Assigned work and monitored performance of project personnel.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Updated and maintained service records and documentation for compliance and quality assurance.
  • Addressed customer questions and concerns regarding products and services.

Military Police Officer

Army National Gaurd
Phoenix, Arizona
06.1995 - 01.2004
  • Provided physical security and law enforcement services to military personnel, facilities, and resources.
  • Interacted with members of the public in a professional manner while representing the US Army.
  • Coordinated with local law enforcement agencies during joint operations.
  • Responded to emergency situations such as natural disasters or civil disturbances.
  • Enforced applicable laws, regulations, policies, procedures, and orders in accordance with the Uniform Code of Military Justice.
  • Conducted patrols of assigned areas on foot or by vehicle as needed.
  • Supervised military police activities including patrol operations, traffic control points, and special events.
  • Participated in daily briefings with senior command staff to discuss current operations and any new directives from higher headquarters.
  • Maintained weapons qualifications through regular firearms training exercises.
  • Provided 24-hour armed internal security for multiple events by monitoring security equipment and operational logbooks to control building access.
  • Diffused hostile situations with effective negotiation techniques.
  • Enforced military laws and regulations, including the Uniform Code of Military Justice (UCMJ).
  • Enforced drug and alcohol policies, conducting searches and tests as authorized.
  • Led and trained junior military police officers in law enforcement tactics and procedures.

Infantryman

Army
Fort Benning, GA
05.1990 - 07.1995
  • Operated various types of military vehicles including tanks, Humvees and armored personnel carriers.
  • Collected intelligence information from local sources.
  • Conducted training exercises to ensure proficiency in basic infantry skills.
  • Engaged enemy forces during offensive operations.
  • Utilized night vision devices to monitor activity at night.
  • Ensured compliance with safety regulations and standard operating procedures.
  • Coordinated fire support activities with other units on the battlefield.
  • Performed reconnaissance and surveillance operations in support of combat operations.
  • Inspected ammunition supplies to verify serviceability prior to use in field exercises or combat situations.
  • Assisted with the maintenance of weapons, equipment and vehicles.
  • Rendered first aid treatment to injured personnel on the battlefield.
  • Provided security for convoys, installations and personnel in hostile areas.
  • Constructed fortifications such as foxholes, trenches, bunkers and fighting positions.
  • Maintained accountability of assigned personnel, weapons, equipment and supplies.
  • Patrolled restricted areas and authorized access for permitted personnel.
  • Maintained rifles, machine guns, mortars and hand grenades, verifying weapon locations and supporting magazine operations.
  • Operated communications equipment to ensure effective field communication.

Education

Associate of General Studies - Motorcycle Maintenance And Repair Technology

Motorcycle Mechanics Institute A Div. of Universal Technical Institute
Phoenix, AZ
10-2005

High School Diploma -

Greenway High School
Phoenix, AZ
07-1980

Skills

  • Project Planning
  • Culture development
  • Strategic business planning
  • Service Quality Management
  • Schedule Management
  • Estimating and Quoting
  • New Employee Hiring
  • Supply procurement
  • Workplace Safety
  • Staff Supervision
  • Customer Service

Timeline

Service Manager

Motocity Powersports
11.2022 - Current

Service Manager

Nash Powesports
10.2017 - 11.2022

School Bus Driver and Trainer

Washington Elementary School District
05.2014 - 11.2018

Service Manager

RideNow Powersports
10.2005 - 08.2014

Military Police Officer

Army National Gaurd
06.1995 - 01.2004

Infantryman

Army
05.1990 - 07.1995

Associate of General Studies - Motorcycle Maintenance And Repair Technology

Motorcycle Mechanics Institute A Div. of Universal Technical Institute

High School Diploma -

Greenway High School

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Tony Hibbitts