TONY JACKSON
Hartford,CT
Summary
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
12
12
years of professional experience
Work History
Home Companion
Private Duty In-Home Care
02.2017 - Current
- Monitored vital signs such as blood pressure, temperature, respiration rate.
- Monitored health and well-being of clients and reported significant health changes.
- Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
- Assisted with daily activities such as bathing, dressing and grooming.
- Assisted with light housekeeping duties including laundry, vacuuming, dusting, and tidying up living spaces.
- Accompanied clients on outings and errands.
Line Cook
Thomas Hooker Brewery
06.2022 - 12.2023
- Assisted with restocking all items needed, followed guidelines to safety recipe and portion control also performed additional duties as instructed by chef or sous chef
- Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.
- Cleaned food preparation areas, cooking surfaces, and utensils.
- Ensured freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock.
- Assisted in prep work such as washing vegetables or butchering meat when needed.
- Communicated effectively with other staff members regarding orders and menu changes.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
Sales Associate/Cashier
Ocean State Job Lot
03.2017 - 06.2022
- Greeted customers and provided exceptional customer service.
- Processed transactions using a point-of-sale system.
- Built relationships with customers to encourage repeat business.
- Organized stockroom shelves according to size, color or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Handled customer complaints in a professional manner.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Helped customers find specific products, answered questions, and offered product advice.
Production Operator
Manpower (Arrow Electrics)
01.2015 - 03.2017
- Maintained accurate logs and records of production output, quality control tests, and other related activities.
- Ensured that all products met established quality standards before packaging them for shipment.
- Maintained cleanliness of work area by disposing of waste materials properly according to company policies.
- Complied with all relevant health and safety regulations while performing job duties.
- Moved items between machines, conveyors and transport equipment to meet production needs.
- Collaborated with team members to increase efficiency and productivity on the production line.
Customer Service
Manpower (Aetna Insurance and CL&P)
04.2013 - 12.2015
- Provide excellent customer service to Aetna members, employers, and providers
- Respond to inquiries from customers regarding their health plans, benefits, eligibility, claims, and other related topics
- Accurately document all interactions with customers in the company's database
- Resolve customer complaints and issues in a timely manner
- Educate customers on how to use their health plan effectively
- Assist customers with enrollment into new plans or changes to existing plans
- Process payments for premiums and other fees
- Follow up with customers to ensure satisfaction with the services provided
- Maintain knowledge of current products, services, policies, and procedures
- Identify opportunities to improve customer experience and suggest process improvements
- Participate in training sessions and meetings as required
- Adhere to all applicable laws and regulations
- Accountable for handling all customer service inquiries, via telephone, mail, internet, video conferencing or in person, for existing products and services
- Providing timely resolution of customer inquiries
Education
High School Diploma -
Urban League of Hartford
Hartford, CT01.2011
Skills
- Effective Communication Skills
- Experienced with Various Telecommunication Platforms
- Data Management Skills
- Proficient in Collaborative Engagement
- Complaint resolution
- High-energy attitude
- Multi-Task Management
- Active Listening
- Positive and professional
- Building rapport
Timeline
Line Cook
Thomas Hooker Brewery
06.2022 - 12.2023
Sales Associate/Cashier
Ocean State Job Lot
03.2017 - 06.2022
Home Companion
Private Duty In-Home Care
02.2017 - Current
Production Operator
Manpower (Arrow Electrics)
01.2015 - 03.2017
Customer Service
Manpower (Aetna Insurance and CL&P)
04.2013 - 12.2015
High School Diploma -
Urban League of Hartford
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