Summary
Overview
Work History
Education
Skills
Timeline
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TONY JACKSON

Dallas,TX

Summary

Versatile professional with experience in both customer service and education, bringing strong communication, problem-solving and interpersonal skills to every role. Proven ability to support diverse individuals, resolve concerns efficiently, and create positive experiences-whether in the classroom or client-facing environments. Dedicated to fostering respectful, inclusive, and solutioned interactions.

Overview

7
7
years of professional experience

Work History

Education Consultant

Scoot Education
08.2024 - Current
  • As an Education Consultant I supervise and support students with their academic course work.
  • Manage classrooms effectively to encourage all participation while minimizing distractions and maintaining a positive learning environment.
  • Strong communication skills and the ability to adapt to various classroom environments.
  • Dedication to perform continuous professional development and learning.
  • Dedicated working with an array of children with disorders as a Special Education professional(Paraprofessional).
  • 40 hours weekly

Math and Reading Accelerator Tutor

Kipp Destiny Elementary
10.2022 - 07.2023
  • As a Math & Reading Accelerator Tutor I provide daily small group instruction.
  • Manage planning & engage in mastery driven learning experiences.
  • Initiate instruction to personally engage each student.
  • Provided excellent communication and problem solver.
  • Displayed the necessary abilities and tutored various subjects.
  • Use data analysis to track progress and performances.
  • 40 hours weekly

Customer Service Representative

Community Choice Financial
08.2020 - 07.2022
  • As a Customer Service Representative I consistently provided a high level of customer service in a prompt and timely manner.
  • Knowledge of all check cashing procedures, check rates, and am able to identify the various types of checks.
  • Have the ability to cross-sell other products and execute market campaigns.
  • Properly use the Point of Sale system to process loans, cash checks, sell products, and balance the cash drawer.
  • Accurately account for all cash by following all policy and procedures.
  • Knowledgeable and in full compliance with all Anti Money Laundering policy and procedures.
  • Completes all tasks as directed by the Supervisor while maintaining branch operations and appearance.
  • 40 hours weekly

Educator

Woolfolk Middle School
08.2019 - 07.2020
  • As an Educator I manage students, tasks and time to create a balanced and robust instructional session.
  • Developed and prepared lessons in designated academic instructional areas.
  • Maintained a classroom environment that is safe, clean and conducive to student learning, and achievement.
  • Modeled appropriate employability skills for dress, language and work habits, while continuously helping students become more employable.
  • Use praise and encouragement to ensure students are engaged and inspired to learn.
  • Provide students with basic direction, instruction and assistance in designated areas of instruction that leads to positive student achievements and high center performance.
  • 40 hours weekly

Assistant Manager

Family Dollar
09.2018 - 08.2019
  • As the Assistant Manager I greet and assist customers in a positive, approachable manner.
  • Maintained a presence in the store by providing excellent customer service.
  • Ensured a clean, well stocked store customers.
  • At the direction of the Store Manager, supervises, trains, and develops Store Associates on Family Dollar operating practices and procedures.
  • Assisted in unloading all merchandise from the delivery truck, organizing merchandise, and transferring merchandise from the stockroom to the store.
  • Assist the Store Manager in ordering merchandise and record keeping to include payroll, scheduling and cash register deposits and receipts.
  • Support Store Manager in loss prevention efforts.
  • Assume certain management responsibilities in the absence of Store Manager.
  • Adhere to all Company policies and procedures.
  • 40 hours weekly

Education

Bachelor of Science - Criminal Justice

Jackson State University
Jackson, MS
01.2019

High School Diploma - undefined

Yazoo City High School
Yazoo City, MS
01.2012

Skills

  • Group & One-on-One Instruction
  • Problem-Solving
  • Multitasking in Fast-Paced Environments
  • Culture Sensitivity
  • Classroom Management
  • Learning Accommodations & Adaptations
  • Lesson Planning
  • Reception Experience
  • Complaint Resolution
  • Phone & Email Etiquette
  • Time Management
  • Data Entry & Record Keeping
  • Team Collaboration
  • Verbal & Written Communication
  • Microsoft Office(Word, Excel, Outlook)

Timeline

Education Consultant

Scoot Education
08.2024 - Current

Math and Reading Accelerator Tutor

Kipp Destiny Elementary
10.2022 - 07.2023

Customer Service Representative

Community Choice Financial
08.2020 - 07.2022

Educator

Woolfolk Middle School
08.2019 - 07.2020

Assistant Manager

Family Dollar
09.2018 - 08.2019

Bachelor of Science - Criminal Justice

Jackson State University

High School Diploma - undefined

Yazoo City High School

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TONY JACKSON