Tony Jaffery
Apple Valley,CA
Summary
Dynamic COO with a proven track record in operations management, process improvement, and strategic planning. Delivered enhanced guest experiences and optimized resource allocation across multiple properties.
Overview
1
1
Certification
26
26
years of professional experience
Work History
Chief Operating Officer
GT Hotels Inc
Beverly Hills, CA
02.2015 - Current
- Directed operational strategy to enhance guest experience and optimize resource allocation.
- Analyzed existing workflows and introduced improvements that optimized hotel operations and minimized expenses.
- Oversaw performance metrics to ensure adherence to service quality standards across all properties.
- Led cross-departmental initiatives to align operational goals with corporate vision and objectives.
General Manager/ President
Lingshan Cultural Tourism Group
Wuxi, Mainland China
01.2012 - 02.2015
- Directed operational strategies to enhance guest experiences and optimize service delivery.
- Implemented cost-control measures resulting in improved budget management across multiple projects.
- Spearheaded initiatives that increased team productivity and strengthened collaboration among departments.
- Analyzed market trends to drive strategic planning and positioning for new tourism offerings.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Vice President of Operations
Bluestone Capital Partners
Los Angeles, CA
12.2007 - 12.2012
- Streamlined operational workflows, enhancing efficiency and reducing turnaround times across departments.
- Developed and implemented strategic initiatives to optimize resource allocation and cost management.
- Led cross-functional teams in executing process improvements, resulting in increased productivity and service delivery.
- Analyzed market trends to inform strategic decisions, driving growth in competitive landscapes.
- Supported project management team for optimal performance.
- Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
Opening General Manager
Inns of America
Temecula, CA
03.2006 - 12.2007
- Directed daily operations to optimize guest experiences and enhance service quality.
- Implemented cost-control measures to improve profitability across multiple hotel locations.
- Mentored management team, fostering leadership skills and promoting staff development initiatives.
- Established strategic partnerships with local businesses to increase community engagement and drive revenue growth.
- Ensured compliance with safety regulations and maintained a clean environment to minimize risk of accidents or violations.
- Increased revenue with targeted marketing strategies and collaboration with local businesses for cross-promotion opportunities.
- Drove continuous improvement within the organization by establishing performance metrics and conducting regular reviews of individual and team progress against set targets.
General Manager Holiday Inn
Bluestone Lodging
Moreno Valley, CA
03.2003 - 03.2006
- Directed operational strategies to enhance guest satisfaction and revenue growth.
- Implemented cost control measures, optimizing budget allocation across departments.
- Mentored management team, fostering leadership skills and improving operational efficiency.
- Analyzed market trends to inform strategic decisions and competitive positioning.
- Streamlined communication channels between departments, improving workflow coordination.
- Led initiatives in staff training programs, emphasizing customer service excellence and retention strategies.
- Developed and implemented strategies to increase sales and profitability.
Director of Food and Beverage
Fantasy Springs Resort Casino
Indio, CA
01.2000 - 03.2003
- Developed and implemented innovative food and beverage concepts to enhance guest experience.
- Managed vendor relationships to ensure quality product sourcing and timely delivery.
- Led cross-functional teams in executing large-scale events, ensuring operational excellence.
- Analyzed customer feedback to refine menu offerings and improve service standards.
- Mentored department managers on best practices for staff training and development.
- Fostered a culture of continuous improvement, conducting regular staff performance evaluations and providing targeted feedback.
- Championed the integration of technology in daily operations, streamlining processes and enhancing overall guest experience.
- Launched successful special events programming to drive additional revenue streams during off-peak times.
Education
Bachelor of Science - Accounting/ With Emphasis On Marketing
University of Southern California
Los Angeles, CA05-1988
Bachelor of Arts - Hotel Managment And Business Practice
University of Hotel Managment
West LondonSkills
- Operations management
- Cross-functional teamwork
- Strategic planning
- Process improvement
Certification
- COO-C - Chief Operations Officer - Certified
Languages
Urdu
Native or Bilingual
English
Full Professional
Punjabi
Limited Working
Timeline
Chief Operating Officer
GT Hotels Inc
02.2015 - Current
General Manager/ President
Lingshan Cultural Tourism Group
01.2012 - 02.2015
Vice President of Operations
Bluestone Capital Partners
12.2007 - 12.2012
Opening General Manager
Inns of America
03.2006 - 12.2007
General Manager Holiday Inn
Bluestone Lodging
03.2003 - 03.2006
Director of Food and Beverage
Fantasy Springs Resort Casino
01.2000 - 03.2003
Bachelor of Arts - Hotel Managment And Business Practice
University of Hotel Managment
Bachelor of Science - Accounting/ With Emphasis On Marketing
University of Southern California