Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Quote
Timeline
Generic
Ta-Hung Jenq

Ta-Hung Jenq

Parrish,FL

Summary

Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Accomplished Assistant Store Management skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management. Accomplished Assistant Store Management skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management. Focused Assistant Store Manager known for creating stunning merchandise displays and improving revenue for location. Offering exemplary writing and oral communication skills. Experience in diverse retail environments. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Dedicated Retail professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

34
34
years of professional experience
2
2
Languages

Work History

Assistant Store Manager

Publix Super Markets Inc.
05.2005 - Current
  • aTracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Spearheaded staff recruitment efforts, interviewing candidates for open positions and selecting top talent to join team.
  • Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
  • Built strong relationships with key suppliers, ensuring timely delivery of high-quality products at competitive prices.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Interacted well with customers to build connections and nurture relationships.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Assisted in recruiting, hiring and training of team members.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Developed loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Maintained excellent vendor relationships which facilitated smooth supply chain operations enabling better inventory control.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Increased employee retention, training staff in effective customer service techniques and product knowledge.
  • Rotated merchandise and displays to feature new products and promotions.
  • Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Raised property accuracy and accountability by creating new automated tracking method.
  • Reported issues to higher management with great detail.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Created and maintained safe and secure work environments for employees.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within organization.
  • Implemented loss prevention tactics to deter thefts while maintaining welcoming environment for all customers.
  • Maximized profits by negotiating better deals with vendors and reducing shrinkage through loss prevention strategies.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Provided support to store manager in budgeting processes, helping maintain financial stability for business.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Analyzed customer feedback and implemented strategies to improve customer experience.
  • Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
  • Assisted Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Developed and maintained strong relationships with vendors to facilitate timely product delivery.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Fostered positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Paid attention to detail while completing assignments.
  • Demonstrated leadership skills in managing projects from concept to completion.
  • Resolved problems, improved operations and provided exceptional service.
  • Demonstrated creativity and resourcefulness through development of innovative solutions.
  • Strengthened communication skills through regular interactions with others.
  • Worked well in team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Organized and detail-oriented with strong work ethic.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and fast-paced environment.
  • Proven ability to develop and implement creative solutions to complex problems.
  • Developed strong communication and organizational skills through working on group projects.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Identified issues, analyzed information and provided solutions to problems.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Developed strong organizational and communication skills through coursework and volunteer activities.
  • Passionate about learning and committed to continual improvement.
  • Applied effective time management techniques to meet tight deadlines.
  • Completed 7 Habits of Highly Effective People and effective conflict resolution through Publix Super Markets Inc.

Common Area/Customer Service Manager

Publix Super Markets Inc.
07.2001 - 05.2005
  • Collaborated with upper management to improve customer service processes and support structures company-wide.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Championed change management efforts within department, leading to increased adaptability and resilience among team members.
  • Defined clear targets and objectives and communicated to other team members.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Launched quality assurance practices for each phase of development
  • Received and processed various documents for accuracy while demonstrating operational knowledge of customers, carriers and procedures.
  • Reduced response times for customer inquiries through streamlining processes and optimizing resources.
  • Generated customer satisfaction surveys to analyze results into action plans.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
  • Developed customized solutions for clients, ensuring their unique needs were met consistently.
  • Established team priorities, maintained schedules and monitored performance.
  • Controlled resources and utilized assets to achieve qualitative and quantitative targets.
  • Initiated proactive measures for potential issues, reducing number of inbound customer complaints significantly.
  • Kept accurate records to document customer service actions and discussions.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Improved customer satisfaction by implementing new policies and procedures for efficient service delivery.
  • Enhanced communication with customers by developing and maintaining positive relationships with key accounts.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Optimized resource allocation during peak periods, ensuring smooth operations during high-demand situations.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Developed and implemented customer service policies and procedures.
  • Streamlined workflow processes, increasing overall efficiency within department.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Developed detailed plans based on broad guidance and direction.
  • Developed metrics-driven approach to monitor team performance and identify areas requiring additional focus or support.
  • Increased team productivity by providing ongoing training and support to customer service representatives.
  • Conducted regular performance reviews of team members, identifying areas for improvement and offering constructive feedback.
  • Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Proven ability to learn quickly and adapt to new situations.
  • Passionate about learning and committed to continual improvement.
  • Developed strong communication and organizational skills through working on group projects.
  • Demonstrated creativity and resourcefulness through development of innovative solutions.
  • Worked effectively in fast-paced environments.
  • Developed strong organizational and communication skills through coursework and volunteer activities.
  • Worked well in team setting, providing support and guidance.
  • Organized and detail-oriented with strong work ethic.
  • Demonstrated high level of initiative and creativity while tackling difficult tasks.
  • Provided professional services and support in dynamic work environment.
  • Strengthened communication skills through regular interactions with others.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Delivered services to customer locations within specific timeframes.
  • Identified issues, analyzed information and provided solutions to problems.
  • Paid attention to detail while completing assignments.
  • Proved successful working within tight deadlines and fast-paced environment.
  • Participated in team projects, demonstrating ability to work collaboratively and effectively.
  • Completed 3 Corporate QIP projects with Joe Taylor and Corporate Loss Prevention Department.

Restaurant Owner

China Beach Inc.
04.1992 - 04.2002
  • Developed unique events and special promotions to drive sales.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Increased customer satisfaction by implementing high-quality service standards and staff training programs.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Oversaw successful marketing campaigns to increase restaurant exposure and awareness.
  • Purchased food and cultivated strong vendor relationships.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Motivated staff to perform at peak efficiency and quality.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Launched successful promotional campaigns to boost visibility in local community, increasing brand awareness among potential customers.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Set employee schedules, delegated work, and monitored food quality and service performance.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Cultivated positive dining atmosphere by maintaining clean and inviting establishment.
  • Maximized quality assurance by completing frequent line checks.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Managed payroll, daily deposits, and cost controls.
  • Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
  • Spearheaded menu and staff development through detailed training and facilitation of staff meetings.
  • Developed and executed marketing strategies to attract new patrons, resulting in higher foot traffic and improved revenue.
  • Sourced vendors, negotiated contracts, and managed efficient deliveries of high-quality supplies.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
  • Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
  • Developed and implemented comprehensive business plan to maximize restaurant success.
  • Oversaw renovation projects that enhanced aesthetic appeal of restaurant space, contributing to increased guest satisfaction levels.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Planned and executed strategies to increase customer loyalty and retention.
  • Maintained positive relationships with local community and government officials.
  • Recruited, hired, and trained talented staff to fill vacancies.
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Supervised daily activities of restaurant and 10 employees.
  • Supervised daily restaurant operations, ensuring smooth workflow and timely resolution of any issues that arose.
  • Ensured compliance with all health department regulations, maintaining safe environment for both employees and patrons alike.
  • Negotiated favorable lease terms with property owners, securing prime location spots at reduced rental rates.
  • Mentored and developed staff members, fostering environment that promoted professional growth within team.
  • Coordinated catering events that showcased restaurant's culinary talents while generating additional revenue streams through off-site service
  • Monitored and adjusted pricing, discounts and promotions to maximize profitability.
  • Implemented effective inventory control systems to reduce food spoilage and waste.
  • Implemented effective inventory management systems to minimize waste and control food costs.
  • Oversaw food preparation and monitored safety protocols.
  • Analyzed sales data to identify trends for informed decision-making related to menu adjustments or operational changes.
  • Optimized menu offerings based on customer feedback, leading to better sales performance and high levels of repeat business.
  • Managed financial operations for streamlined efficiency, reducing overall expenses and maximizing profits.
  • Streamlined back-of-house processes for improved kitchen efficiency, resulting in faster order preparation times without compromising quality standards.
  • Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
  • Established strong vendor relationships for consistent sourcing of fresh ingredients at competitive prices.
  • Effectively managed payroll responsibilities while adhering to budgetary constraints, promoting cost-effective staffing practices across all shifts.
  • Developed comprehensive employee manuals outlining operational procedures, company policies, and expectations for enhanced staff performance.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Led restructuring of restaurant menu and interior design, resulting in increased customer satisfaction and profits.
  • Coordinated with catering staff to deliver food services for special events and functions.
  • Strengthened communication skills through regular interactions with others.
  • Applied effective time management techniques to meet tight deadlines.
  • Passionate about learning and committed to continual improvement.
  • Acted as team leader in group projects, delegating tasks and providing feedback.
  • Learned and adapted quickly to new technology and software applications.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Resolved problems, improved operations and provided exceptional service.
  • Proven ability to learn quickly and adapt to new situations.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Identified issues, analyzed information and provided solutions to problems.
  • Participated in team projects, demonstrating ability to work collaboratively and effectively.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Proven ability to develop and implement creative solutions to complex problems.
  • Paid attention to detail while completing assignments.
  • Developed and maintained courteous and effective working relationships.
  • Skilled at working independently and collaboratively in team environment.
  • Demonstrated creativity and resourcefulness through development of innovative solutions.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Worked well in team setting, providing support and guidance.
  • Ensured compliance with all health department regulations, maintaining safe environment for both employees and patrons alike.

Assistant Common Area/Customer Service Manager

Publix Super Market Inc.
07.2000 - 07.2001
  • Addressed potential cancellations and offered catered solutions to retain accounts.
  • Created and reviewed invoices to confirm accuracy.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Established strong partnerships with external vendors, improving supply chain management and product availability.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Initiated proactive measures for potential issues, reducing number of inbound customer complaints significantly.
  • Developed and offered unique discount options to drive interest in new product lines.
  • Implemented comprehensive employee development program, resulting in increased staff retention rates.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Took ownership of customer issues and followed problems through to resolution.
  • Fostered collaborative work environment through effective communication and teamwork across all levels of staff.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Improved customer satisfaction by implementing new policies and procedures for efficient service delivery.
  • Facilitated cross-functional initiatives to improve overall customer experience throughout organization.
  • Developed and implemented customer service policies and procedures.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Optimized resource allocation during peak periods, ensuring smooth operations during high-demand situations.
  • Managed escalated customer complaints, resolving issues efficiently to maintain strong client relationships.
  • Controlled resources and utilized assets to achieve qualitative and quantitative targets.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Reduced response times for customer inquiries through streamlining processes and optimizing resources.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Improved staffing during busy periods by creating employee schedules and monitoring call outs.
  • Contributed to company growth by identifying opportunities for process improvement and recommending actionable strategies.
  • Kept accurate records to document customer service actions and discussions.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Researched and observed emerging markets and market shifts to take advantage of potential leads and new markets.
  • Introduced new tools and technologies that enhanced team collaboration, leading to improved problem-solving capabilities.
  • Generated customer satisfaction surveys to analyze results into action plans.
  • Established team priorities, maintained schedules and monitored performance.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Developed detailed plans based on broad guidance and direction.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Championed change management efforts within department, leading to increased adaptability and resilience among team members.
  • Enhanced communication with customers by developing and maintaining positive relationships with key accounts.
  • Increased team productivity by providing ongoing training and support to customer service representatives.
  • Achieved consistent performance improvements by setting clear expectations and closely monitoring team progress.
  • Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
  • Streamlined workflow processes, increasing overall efficiency within department.
  • Self-motivated, with strong sense of personal responsibility.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Acted as team leader in group projects, delegating tasks and providing feedback.
  • Paid attention to detail while completing assignments.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Delivered services to customer locations within specific timeframes.
  • Learned and adapted quickly to new technology and software applications.
  • Worked effectively in fast-paced environments.
  • Applied effective time management techniques to meet tight deadlines.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated leadership skills in managing projects from concept to completion.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Organized and detail-oriented with strong work ethic.
  • Developed strong organizational and communication skills through coursework and volunteer activities.
  • Identified issues, analyzed information and provided solutions to problems.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Strengthened communication skills through regular interactions with others.
  • Passionate about learning and committed to continual improvement.
  • Skilled at working independently and collaboratively in team environment.
  • Exercised leadership capabilities by successfully motivating and inspiring others.

Grocery, Dairy, DSD, and Scan Price Clerk

Publix Super Markets Inc.
07.1990 - 07.2000
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Improved customer satisfaction by promptly answering inquiries and providing accurate information.
  • Strengthened relationships with vendors by maintaining open lines of communication and addressing concerns promptly.
  • Contributed to success of projects by conducting thorough research and compiling relevant information for use by team members.
  • Informed and supported business leaders through consistent communication and administrative support duties.
  • Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
  • Assisted in financial tasks such as invoicing, budget tracking, and expense report processing for optimal fiscal management.
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Issued invoices and followed up on outstanding payments to remind clients to pay on time.
  • Trained new clerks on company procedures and software tools effectively contributing to their integration into team.
  • Facilitated communication between departments through prompt forwarding of messages and coordination of inter-departmental meetings.
  • Enhanced office organization with regular maintenance of files, records, and supplies inventory.
  • Edited and proofread documents for accuracy and completeness.
  • Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
  • Input data into spreadsheets and databases.
  • Maintained filing system and organized customer documents for easy retrieval of information.
  • Applied effective time management techniques to meet tight deadlines.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Self-motivated, with strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated leadership skills in managing projects from concept to completion.
  • Developed strong communication and organizational skills through working on group projects.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Excellent communication skills, both verbal and written.
  • Strengthened communication skills through regular interactions with others.
  • Skilled at working independently and collaboratively in team environment.
  • Worked well in team setting, providing support and guidance.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Education

No Degree - Marketing

Tampa College
Largo, FL

High School Diploma -

Sarasota High School
Sarasota, FL
05.1990

High School Diploma -

Lakewood High School
St. Petersburg, FL
05.1990

Skills

  • Loss Prevention
  • Business Leadership
  • Policy Development and Enforcement
  • Customer Service Management
  • Team Building and Leadership
  • Desktops, Laptops, and Mobile Devices
  • Operations
  • Customer Service
  • Decision-Making
  • Sales expertise
  • Effective leader
  • P&L Administration
  • Human resource
  • Attention to Detail
  • Mentoring and Coaching

Accomplishments

  • Supervised team of 150 staff members.
  • Achieved 3 corporate QIP project through effectively helping with Joe Taylor and Corporate Loss Prevention.
  • Recognized by the City of Seminole for saving a persons life by utilizing the skills learned at Publix Super Markets Inc.
  • Received over 30 corporate compliments by customers throughout the years of service.

Languages

Chinese (Mandarin)
Native or Bilingual
English
Native or Bilingual

Quote

If you really look closely, most overnight successes took a long time.
Steve Jobs

Timeline

Assistant Store Manager

Publix Super Markets Inc.
05.2005 - Current

Common Area/Customer Service Manager

Publix Super Markets Inc.
07.2001 - 05.2005

Assistant Common Area/Customer Service Manager

Publix Super Market Inc.
07.2000 - 07.2001

Restaurant Owner

China Beach Inc.
04.1992 - 04.2002

Grocery, Dairy, DSD, and Scan Price Clerk

Publix Super Markets Inc.
07.1990 - 07.2000

No Degree - Marketing

Tampa College

High School Diploma -

Sarasota High School

High School Diploma -

Lakewood High School

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Ta-Hung Jenq