Tony Johnson
Keller
Summary
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
8
8
years of professional experience
Work History
Risk Management Representative 1
Intuit
08.2023 - Current
- Led cross-functional teams to align processes with organizational goals.
- Developed and implemented strategies to enhance customer experience and satisfaction.
- Analyzed performance metrics to identify areas for operational improvement.
- Facilitated training programs to strengthen team capabilities and knowledge retention.
Risk Management Representative
Intuit, Inc.
02.2021 - 08.2023
- Researched, analyzed, and evaluated credit data to assess financial conditions and risk exposure, making recommendations consistent with company credit quality policies and guidelines.
- Conducted thorough analysis of customer financial statements, credit histories, and billing disputes; prepared settlement requests and recommendations for management approval.
- Served as liaison between creditors and customers; managed overdue accounts and negotiated resolutions while maintaining compliance with regulatory requirements.
- Communicated clearly and effectively with multiple stakeholders regarding credit status, priorities, and expectations across competing priorities.
- Performed skip tracing and maintained accurate customer data in systems of record, demonstrating strong attention to detail.
- Supported operational needs across multiple departments; adapted to changing products, services, and policies in a fast-paced, fluid environment.
Service and Support Specialist, Collections
Intuit, Inc.
11.2018 - 02.2021
- Maintained computer and physical filing systems to ensure accurate, up-to-date credit documentation and customer records.
- Prepared vendor invoices and processed incoming payments, demonstrating proficiency in financial transaction management.
- Met challenging productivity and accuracy quotas while handling multiple tasks simultaneously under deadline pressure.
- Received, screened, and routed incoming calls; provided complete meeting support including preparing materials and documentation.
- Leveraged advanced Microsoft Word and Excel skills to support operational needs across multiple departments.
Education
High School Diploma -
Reed High School
Sparks, NV06-2011
J.D. - Law
University of Arizona
Tucson, AZ06-2027
Skills
- Core Competencies
- Credit Risk Analysis
- Financial Statement Review
- Account Management
- Regulatory Compliance
- Collections & Dispute Resolution
- Strategic Thinking
- Cross-functional Communication
- Attention to Detail
- Technical Skills
- Microsoft Word
- Microsoft Excel
- Financial Software Platforms
- Data Systems & CRM Tools
- Analytics & Reporting
Timeline
Risk Management Representative 1
Intuit
08.2023 - Current
Risk Management Representative
Intuit, Inc.
02.2021 - 08.2023
Service and Support Specialist, Collections
Intuit, Inc.
11.2018 - 02.2021
High School Diploma -
Reed High School
J.D. - Law
University of Arizona