Tony Kennedy
San Francisco,California
Summary
I am a team leader with a track record of enhancing guest experiences and streamlining kitchen operations at Aqua Adventure Water Park. Great with conflict resolution and food preparation, resulting in significantly higher customer satisfaction. Building organizational skills and a positive attitude consistently in order to deliver beyond expectations. Motivated and customer-oriented worker skilled in problem-solving, multitasking, and ensuring guests have a positive experience. Quickly builds strong relationships, and adeptly handles customer inquiries and resolves issues in a timely and efficient manner. Friendly and approachable, excels in providing excellent customer service and maintaining a welcoming environment. Knowledgeable in effective communication strategies and problem-solving techniques, combined with proficiency in managing transactions. Committed to creating positive customer experiences and ensuring satisfaction. Offering a strong foundation in interpersonal skills and conflict resolution, eager to learn and grow in a customer-focused environment. Brings the ability to quickly adapt to new situations and deliver exceptional service, ensuring customer satisfaction. Ready to utilize and develop communication and problem-solving skills in whatever role I am put in.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Political Canvasser
Forward Action San Francisco
09.2024 - 11.2024
- Increased voter engagement by effectively communicating campaign messages doortodoor.
- Maintained accurate records of interactions with potential voters, providing valuable feedback to the campaign team for strategic adjustments.
- Worked closely with campaign manager to refine talking points based on evolving political landscape and constituents'' concerns.
- Identified key issues important to voters through comprehensive survey administration.
- Participated in regular debriefs with campaign team, sharing insights gained from conversations with constituents for continuous improvement of strategies.
- Adapted to changing campaign priorities and voter concerns, demonstrating flexibility and responsiveness in the face of evolving political contexts.
- Trained new volunteers, ensuring consistency in messaging and efficiency of canvassing operations.
GUEST SERVICE TEAM MEMBER
Aqua Adventure Water Park
04.2023 - Current
- Kept guest valuables in individual boxes to maximize security
- Arranged for visitor accommodations and plans, as well as hosted parties
- Provided information and directions to guests to various areas of the property, including the gift shop, dining areas, and Swim Areas
- Ensured transaction security by comparing payment cards to identification
- Improved customer retention by using quick response and dynamic service skills to build relationships with guests
- Organized services to support incoming special events and planned coverage needs
- Greeted hundreds of daily visitors and customers upon their arrival, offered assistance, and answered questions to build rapport and retention
- Instructed guests on important information regarding safety processes and procedures and educated them on park security
- Utilized conflict resolution techniques to resolve disputes between guests and staff members
- Successfully managed large groups of guests for special events such as weddings or conferences
- Trained new team members on proper guest service techniques, including telephone etiquette and complaint resolution strategies
- Developed strong organizational skills while multi-tasking to meet tight deadlines in a fast-paced environment
KITCHEN PREP/LINE COOK
Aqua Adventure Water Park
04.2023 - Current
- Checked for quality, kept track of new and expired items, and rotated stock to ensure that food and ingredients were fresh
- Thoroughly washed and sanitized all dishes, glassware, and silverware after each use
- Counted and tracked food stock and supply levels in order to reorder when supplies were running low
- Worked at a cash register and a point-of-sale system, handling over $1000 in cash on a daily basis
- Swept, mopped, and washed down counters as part of my basic janitorial duties
- Performed shift change tasks to keep the store organized and efficient each day
- Prepared orders for customers by arranging food items on serving trays and placing them in take-out packaging
- Worked with my team to meet all of the food service needs for over 500 customers per day
- Wiped down counters, and sanitized equipment to keep the food prep and dining areas clean
- Cooked meats, pizzas, and other food items in convection ovens and steamers
- Kept the food preparation zones clean, sanitized, and well-organized to increase store efficiency
- Worked in this establishment as a full-service food provider, taking orders, preparing meals, and collecting payments
- Double-checked orders for accuracy and bagged meals for transport
- Took orders by listening to customers and recording menu selections, substitutions, and add-ons
- Collaborated with team members to complete daily prep lists efficiently
- Assisted other cooks during peak business hours by expediting orders on the line
- Ensured that all food products were prepared according to company specifications
Education
SOME COLLEGE (NO DEGREE) - BUSINESS ADMINISTRATION CANDIDATE
San Francisco State University
San Francisco, California05.2027
HIGH SCHOOL -
American High School
Fremont, California06.2023
Skills
- Quick to take initiative
- Organization
- Food preparation
- Kitchen equipment
- Self-motivated
- Strong verbal communication
- Problem resolution
- Supervision
- Leadership
- Customer service
- First Aid/CPR
- Public speaking
- Guest accommodations
- Reliability
- Cash handling
- Positive attitude
- Guest relations
- Time management
- Attention to detail
- Complaint handling
- Strong empathy
- Strong Verbal and written communication
Certification
- First Aid/CPR Certified
- California Food Handler Certified
References
- Tim Murray, Foward Action San Francisco, Shift Manager/ Operations Manager, (407) 697-5148, tim.murray@outreachteam.net
- Nabil Souki, Aqua Adventure Water Park, Team Manager, nabilsouki17@gmail.com
- Francisco Maldonado, Aqua Adventure Water Park, Deck Crew Team Member, (510) 677-7276, maldo15th@gmail.com
- Julia Maseda, Aqua Adventure Water Park, Lead Manager, (510) 509-8345, jm32665@icloud.com
Affiliations
- Fraternity Member/President SF Zeta Chi Epsilon
Timeline
Political Canvasser
Forward Action San Francisco
09.2024 - 11.2024
GUEST SERVICE TEAM MEMBER
Aqua Adventure Water Park
04.2023 - Current
KITCHEN PREP/LINE COOK
Aqua Adventure Water Park
04.2023 - Current
HIGH SCHOOL -
American High School
SOME COLLEGE (NO DEGREE) - BUSINESS ADMINISTRATION CANDIDATE
San Francisco State University
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