Tony Kirby

• Answered and directed incoming phone calls using a multi-line phone system
• Review signed loan and title documents for accuracy and completeness
• Ensures all documents are properly executed, notarized, and compliant with company policies
• Evaluates and addresses any rebuttals received.
• Communicates with title companies, lenders, and clients to obtain missing information or corrections
• Processes loan insurance through government websites (FHAC, WEBlgy, USDA)
• Creates and sends case binders for government agencies
• Prepares and emails First Payment Letters to borrowers in compliance with investor and regulatory timelines
• Issue Notice of New Servicer (NONS) to inform borrowers of servicing transfers by RESPA guidelines

• Identified any errors or discrepancies in loan documentation.
• Assessed potential risk associated with compliance/noncompliance issues.
• Attend weekly meetings with senior management to solve trends from continued errors and educate co-workers on how to solve common problems.

• Coordinated team activities and delegated tasks to ensure efficient completion of projects.
• Conducted regular performance reviews to assess individual team member progress.
• Provided coaching and feedback on employee performance, encouraging professional development.
• Insured loans through government websites (FHAC, WEBlgY, USDA), while entering data.

• Coordinated team activities and delegated tasks to ensure efficient completion of projects.
• Conducted regular performance reviews to assess individual team member progress.
• Provided coaching and feedback on employee performance, encouraging professional development.
• Examined contradictions from the final title policies and deeds of trusts and created conditions for further investigation.

• Completed document review for accuracy while completing a Government Insuring Audit checklist.
• Insured loans through government websites (FHAC, WEBlgY, USDA), while entering data.
• Prepared Case Binders for FHA loans.
• Resolved errors of loans within the company or the government agencies.

• Conducted investigation of post closed loans and indexed the collateral package documents for review
• Created outstanding errors and discrepancies for the resolution team to contact a title agency for corrections.