TONY KIXIOFIE
Middletown,Pennsylvania
Summary
An experienced team leader with the ability to train others, initiate/manage cross-functional teams and multi-disciplinary projects, and exceptional professional public speaking and presentation experience. Results-driven professional successful at optimizing administrative procedures to control costs, and improve operations to ensure extraordinary customer services. Experienced in building positive relationships with team members and senior management to underpin sustainable policies. Natural leader and analytical problem-solver with articulate communication style.
Overview
16
16
years of professional experience
Work History
Director of Residential Services
INDEPENDENT OPTIONS
LANCASTER, PA
01.2024 - Current
- Responsible for all referrals and discharge processes of the individuals we serve
- Responsible for weekly home visits to evaluate services provided to ensure the continued quality care and extraordinary customer services
- Responsible for ensuring that the health care needs of the individual's we serve are met
- Responsible for providing 24/7 emergency support to all the direct care support professionals
- Responsible for reviewing and updating the progress report quarterly and annually
- Responsible for engaging in other related activities or special projects as required or assigned.
Director of Residential Services/Mental Health Services
KKEYSTONE HUMAN SERVICES
HARRISBURG, PA
09.2022 - 12.2023
- Responsible for all operational aspects of the eight (8) Specialized Care Residential assigned programs within the Residential Setting and the personal Care Homes
- Developed and facilitated timely and effective communication of relevant information to all employees, senior management, stakeholders and appropriate external agencies
- Ensured compliance with licensing and relevant agency regulatory and legal requirements
- Ensured the planning, coordination and development of services aligned with established organizational goals and processes and philosophy of support
- Provided high level of professional integrity and strong leadership in areas including, but not limited to, strategic use of resources, budgeting and financial management, quality assurance and compliance, human resources, and ongoing development of new and existing practices
- Ensured that the entire team provided quality and extraordinary customer services to all the mental health/Intellectual Disabilities/Autism residential programs, and proactively identified and resolved issues concerning the individuals served
- Helped in establishing new residential programs, including staffing both new and existing residential programs with quality and reliable staffing professionals.
Assistant Director - Residential Services
COMMUNITY SERVICES GROUP, CSG
HARRISBURG, PA
11.2015 - 08.2022
- Responsible for Community Residential Rehabilitation programs, staff compliance, company policies, procedures, and all regulatory standards
- Responsible for staff training and the performance management of all staff
- Responsible for the development and implementation of individual program plans and activities
- Responsible for scheduling coverage needs, and by weekly on call or Weekly on call as needed
- Responsible for petty Cash Report and administering budget for programs
- Responsible for completing new clients' admission/intakes, prepared treatment plans and carried caseload
- Responsible for interview and hiring of new staff for the program
- Responsible for ensuring that all maintenance and repair issues are taken care of.
Director of Global Missions
NEXT LEVEL GLOBAL FOUNDATION
HARRISBURG, PA
02.2009 - 09.2015
- Evaluated the work of staff and volunteers and ensured that programs were of appropriate quality and that resources were used judiciously and effectively
- Recruited, interviewed, hired and sign-up volunteers and staff
- Planned and administered annually and quarterly budgets for programs, equipment, and support services.
Education
MBA - Business Administration
Liberty University
Lynchburg, VA07-2020
Bachelor of Science - Interdisciplinary Studies
Liberty University
Lynchburg, VA12-2017
Skills
- Strategic Planning
- Facility Management
- Emergency Preparedness
- Resident relations
- Budget Control
- Conflict Resolution
- Program Evaluation
- Leadership Development
- Analytical Skills
- Excellent Communication
- Attention to Detail
- Team building
- Effective Communication
- Staff Supervision
- Problem-solving aptitude
- Quality Assurance
- Problem-Solving
- Staff Development
- Performance Improvement
- Adaptability
- Goal Setting
- Time management abilities
- Decision-Making
Timeline
Director of Residential Services
INDEPENDENT OPTIONS
01.2024 - Current
Director of Residential Services/Mental Health Services
KKEYSTONE HUMAN SERVICES
09.2022 - 12.2023
Assistant Director - Residential Services
COMMUNITY SERVICES GROUP, CSG
11.2015 - 08.2022
Director of Global Missions
NEXT LEVEL GLOBAL FOUNDATION
02.2009 - 09.2015
MBA - Business Administration
Liberty University
Bachelor of Science - Interdisciplinary Studies
Liberty University
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