Tony Lam
Daly City,CA
Summary
Versatile Leader with over 25 years of experience overseeing daily restaurant concessions operations. Decisive planner and analytical problem solver with skill in managing teams to meet stringent objectives. Personable and collaborative demeanor demonstrated through polished communication and willingness to apply team feedback to resolve challenges.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Assistant General Manager
Amy's Drive Thru - SFO
San Francisco, CA
06.2020 - Current
- Assisted in re-opening Amy’s property in the recently closure due to Covid-19 - SFO Terminal 1
- Manage various operational activities of Amy’s Drive Thru concessions restaurant at SFO
- Utilizes various restaurant/retail marketing data, analysis, and other research tools comparing to other Amy’s Locations
- Prepares verbal and written memos to senior Amy’s Upper Management to achieve maximum revenue for Amy’s SFO
- Communicates with senior management of operating policies and practices to improve operating procedures
- Manages outreach and competitive selection process of vendors for professional contract services at at SFO
- Partnering with SFO tenants, airport operators and divisions
- Performs additional duties as assigned by Amy’s senior management.
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
Manager
Neiman Marcus - The Fresh Market Cafe
San Francisco, CA
10.2018 - 03.2020
- Accomplished multiple tasks within established timeframes
- Maximized performance by monitoring daily activities and mentoring team members
- Controlled purchases and inventory by negotiating prices and contracts with over 10 vendors
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction
- Prepared for and executed new menu implementations.
Manager
Tastes On The Fly - Klein's Deli
San Francisco, CA
03.2015 - 10.2018
- Skillfully interacted with external vendors to obtain best quality in pricing and product.
- Controlled purchases and inventory by negotiating prices and contracts with over 15 vendors.
- Prepared for and executed new menu implementations
- Manage various operational activities of Klein's Deli concessions restaurant at SFO
- Utilizes various restaurant/retail marketing data, analysis, and other research tools comparing to other restaurants at SFO
- Prepares verbal and written memos to senior Klein's Deli Management to achieve maximum revenue at SFO
- Communicates with senior management of operating policies and practices to improve operating procedures
- Manages outreach and competitive selection process of vendors for professional contract services at at SFO
- Partnering with SFO tenants, airport operators and divisions
In-Room Dining Manager
Mandarin Oriental Hotel Group - San Francisco
San Francisco, CA
10.1996 - 03.2015
- Implemented training program for front of house staff to maintain high standards of customer service.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
- Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances.
- Analyzed variances and implemented corrective actions to increase average meal checks and customer visits.
Education
High School Diploma -
Sacred Heart Cathedral Preparatory
Associate of Science - Hotel and Restaurant Management
City College of San Francisco
Skills
- Operations management
- Passion for customer satisfaction
- Food service background
- Point of Sale (POS) system operation
- Micros, Aloha, Infogenesis, Brink
- Microsoft Office
- Recruitment
- Food preparation and safety
Certification
- Serv Safe Manger Certification
- Hotel and Restaurant Operations
Award of Achievement - Level 1 Sommelier
Accomplishments
- Hotel and Restaurant Operations Award of Achievement
- Level 1 Sommelier
Timeline
Assistant General Manager
Amy's Drive Thru - SFO
06.2020 - Current
Manager
Neiman Marcus - The Fresh Market Cafe
10.2018 - 03.2020
Manager
Tastes On The Fly - Klein's Deli
03.2015 - 10.2018
In-Room Dining Manager
Mandarin Oriental Hotel Group - San Francisco
10.1996 - 03.2015
High School Diploma -
Sacred Heart Cathedral Preparatory
Associate of Science - Hotel and Restaurant Management
City College of San Francisco
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