Summary
Overview
Work History
Education
Skills
Activities
Timeline
BusinessAnalyst

Tony Le

Lodi

Summary

With 18 years of experience in customer service and sales, my focus is on nurturing customer relationships, fostering client loyalty, and ensuring customer retention. As a sales advisor, I aim to leverage my extensive experience for the success of the business. With a strong track record in building and maintaining long-term customer partnerships, I am confident in driving sales growth and exceeding targets. Committed to delivering exceptional service and providing personalized solutions that meet the unique needs of each client.

Overview

18
18
years of professional experience

Work History

Advisor

Tesla
10.2021 - Current
  • Assisted and educated customers on Tesla vehicles and sustainable energy solutions
  • Built and fortified customer relationships by understanding their needs and recommending the most suitable products and services
  • Collaborated effectively with team members to ensure a seamless customer experience
  • Consistently provided top-tier customer service, exceeding expectations and fostering brand loyalty
  • Actively engaged in maintaining a knowledgeable and motivated team

Personal Banker

Wells Fargo
03.2019 - 10.2021
  • Developed strong customer relationships, identified financial needs, and provided recommendations for suitable products and services
  • Facilitated connections between customers and appropriate business partners to help them achieve their financial goals
  • Maintained consistently high customer service standards, consistently exceeding expectations
  • Nurtured an engaged and well-coached team to ensure workforce stability

Associate Sales Manager

Nordstrom
05.2012 - 03.2019
  • Oversaw and supervised sales staff, ensuring the delivery of exceptional customer service
  • Managed merchandising and product display setups within the department
  • Offered in-depth product knowledge and assistance to customers
  • Motivated and guided staff to achieve department sales objectives and provide exceptional customer service

Education

Consume River College
Sacramento, CA

Skills

  • Knowledge of Educational Requirements
  • Presentations and public speaking
  • Organizational Strategy Development
  • Consumer Insights
  • Client Relations
  • Sales Planning
  • Analytical Problem-Solving
  • Coaching and Development
  • Engaged Listening
  • Client Relationship Management
  • Comprehensive Product Knowledge
  • Networking and Partnership Development

Activities

  • Volunteered as an assistant coach for the Lodi youth soccer team, 2017 - 2019
  • Contributed to managing distribution at the Lodi food bank monthly, Ongoing

Timeline

Advisor

Tesla
10.2021 - Current

Personal Banker

Wells Fargo
03.2019 - 10.2021

Associate Sales Manager

Nordstrom
05.2012 - 03.2019

Consume River College

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Tony Le