Tony Leake
Mandan,ND
Summary
Proven Parts Manager with a track record of enhancing operational efficiency and customer satisfaction at Butler Machinery Company. Skilled in inventory management and customer service, adept at implementing innovative inventory systems and fostering vendor relations. Increased department efficiency significantly, demonstrating strong leadership and a commitment to excellence.
Overview
36
36
years of professional experience
Work History
Parts Manager
Butler Machinery Company
05.2022 - Current
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
- Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
- Increased efficiency in the parts department by implementing an improved inventory management system.
- Collaborated with service managers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
- Monitored and evaluated supplier performance to maintain quality of parts.
- Ordered parts for customers, repair shops and Type department for use in Type and Type equipment.
- Streamlined the ordering process for faster and more accurate deliveries, resulting in higher customer satisfaction.
- Analyzed sales data to identify trends, optimizing inventory levels accordingly and minimizing stockouts or overstock situations.
Parts Manager
Wagner Equipment Co
03.2008 - 05.2022
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
- Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
- Collaborated with service managers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
- Provided excellent customer service by assisting customers with locating specific parts or guiding them through the ordering process.
- Maintained compliance with industry regulations and company policies while managing sensitive client information and claims records.
- Consolidating CPRO orders for service and parts departments.
Parts Manager
Quinn Company
02.2006 - 03.2008
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
- Help transform lift truck parts to get Cat parts MCF, set up core procedures as each store, order entry as store level
Parts Counter Person
Western States Equipment Company
09.2004 - 03.2006
- Developed strong relationships with clientele through consistent follow-up calls and personalized service recommendations.
- Assisted customers with locating specific parts, leading to a streamlined shopping experience.
- Conducted regular inventory audits, identifying discrepancies and making necessary adjustments to maintain accurate records.
- Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.
- Processed customer orders accurately and efficiently, contributing to repeat business.
- Stocked shelves, built displays and merchandised products enabling customers to find needed items and products.
- Utilized computer systems to look up part information, expediting the sales process and enhancing customer satisfaction.
- Collaborated with team members to maintain a clean and organized workspace, promoting an efficient work environment.
Parts Counter Person
Butler Machinery
10.1988 - 09.2004
- Developed strong relationships with clientele through consistent follow-up calls and personalized service recommendations.
- Assisted customers with locating specific parts, leading to a streamlined shopping experience.
- Conducted regular inventory audits, identifying discrepancies and making necessary adjustments to maintain accurate records.
- Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.
- Increased customer satisfaction by providing excellent service and knowledge of Cat, lift-truck, Agco, etc. parts.
- Processed customer orders accurately and efficiently, contributing to repeat business.
- Stocked shelves, built displays and merchandised products enabling customers to find needed items and products.
- Attended trainings on new products and industry trends, increasing knowledge base and staying current within the field.
- Utilized computer systems to look up part information, expediting the sales process and enhancing customer satisfaction.
- Collaborated with team members to maintain a clean and organized workspace, promoting an efficient work environment.
- Also had a commercial drivers license to drive shuttle truck to mines customer sites and to North Dakota to swap trucks
Education
History, Political Science
Lake Superior State University
Sault Ste. Marie, MIGraduation - History
Oscoda Area High School
Oscoda, MI06.1980
Skills
- Customer Service
- Invoice Processing
- Inventory Management
- Ordering parts
- Improving customer satisfaction
- Parts Viz and cases
- Stock management
- Vendor Relations
- Inventory Auditing
- Returns processing
- Purchasing strategies
- Inventory Restocking
- Warehouse Operations
- Customer Relations
- Coordinating paperwork
- Staff Training
- Demand forecasting
- Product Promotion
- Operations Management
- Performance Improvement
- Forecasting Demand
- Lean principles
- Logistics Planning
- Promotional planning
- SAP understanding
- Hardworking and Reliable
- Management
- Employee Training
- Safety Compliance
- Rule Enforcement
- Job Planning
- Energetic and Positive
- Site Management
- Production Cost Verification
- Best building practices
Accomplishments
Echelon Front Leadership
Have been through several of leadership courses and books. Six Sigma emergency service charges and core processing. Went through CMIS trading with Caterpillar and Antares training. Several other Franklin Covey leadership courses, as Dale Carnegie courses, also
Timeline
Parts Manager
Butler Machinery Company
05.2022 - Current
Parts Manager
Wagner Equipment Co
03.2008 - 05.2022
Parts Manager
Quinn Company
02.2006 - 03.2008
Parts Counter Person
Western States Equipment Company
09.2004 - 03.2006
Parts Counter Person
Butler Machinery
10.1988 - 09.2004
History, Political Science
Lake Superior State University
Graduation - History
Oscoda Area High School
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