Tony Lee
West Sacramento,CA
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
10
10
years of professional experience
Work History
Operations Supervisor
Old Dominion Freight Line
05.2023 - Current
- - Monitor and evaluate employee safety daily, providing hands-on training in safe lifting techniques, PPE usage, and emergency response protocols.
- - Supervise all shift operations including accurate planning, staging, and handling of freight for time-sensitive pickups and deliveries across the region.
- - Conduct thorough housekeeping inspections to maintain a clean, compliant, and efficient workspace aligned with OSHA standards.
- - Coordinate freight assignments and trailer utilization across multiple teams to ensure optimal routing, service quality, and equipment care.
- - Partner with management to align shift performance with weekly, monthly, and quarterly operational targets.
- - Lead daily shift meetings, adapting staffing and workflow in real time based on freight volume and staffing levels.
- - Provide coaching and feedback to staff using performance data (MPH, ROI, delivery/pickup success rate), supporting individual development plans and accountability.
- - Identify process inefficiencies and implement corrective actions to streamline operations, reduce delays, and improve throughput.
- - Ensure 100% accuracy in trailer loading, documentation, and shipment tracking to mitigate claims and enhance delivery precision.
- - Complete and review operational forms including shipping orders, ITMs, exception reports, and freight bills to maintain audit-readiness.
- - Enforce DOT and OSHA compliance through daily inspections of dock equipment, trailers, forklifts, and tool storage.
- - Maintain records of safety violations and incidents, initiating investigations and corrective actions when necessary.
- - Utilize AS400, BLU, DYMS, and internal systems to monitor freight progress, resolve shipment issues, and deliver service updates.
- - Participate in hiring, onboarding, disciplinary processes, and corrective coaching as part of leadership responsibilities.
- - Provide coverage flexibility by working varied shifts and weekends to meet fluctuating operational demands.
- - Communicate with internal departments, service centers, and customers throughout the day to ensure seamless freight movement and status transparency.
Customer Service Clerk / Operations Clerk
Old Dominion Freight Line
05.2022 - 05.2023
- - Supported daily dock planning, load assignments, and delivery routing for local and regional shipments.
- - Handled high-volume customer communication via email, phone, and SMS regarding delivery status and freight concerns.
- - Managed and updated customer accounts, shipment records, and internal freight documentation.
- - Navigated IBM AS400 to monitor freight status and process bill of lading corrections.
- - Performed a variety of administrative tasks including scanning, imaging, filing, and ordering supplies.
- - Resolved customer issues, scheduled pickups, and booked delivery appointments while working in the inbound call center.
Warehouse Associate
Frito-Lay (PepsiCo)
02.2016 - 05.2022
- - Utilized SAP to audit delivery routes, correct inventory discrepancies, and support accurate order fulfillment.
- - Picked and packed customer orders with a focus on speed and 100% accuracy across multiple product lines.
- - Collaborated with team members to load and build pallets efficiently for outbound shipments.
- - Maintained detailed records of daily inventory levels, shortages, and product movement using warehouse systems.
- - Operated in high-temperature warehouse conditions while following strict safety protocols and PPE usage.
- - Lifted and moved products up to 50 lbs consistently throughout shifts without incident.
- - Participated in daily housekeeping and equipment checks to support operational readiness and compliance.
- - Completed orders according to CPH (cases per hour) metrics, contributing to overall team productivity goals.
Education
High School Diploma -
Cesar Chavez High School
Stockton, CA01.2011
Skills
- - Freight & Distribution Operations
- - OSHA & DOT Compliance
- - Safety Leadership & Risk Mitigation
- - Team Supervision & Staff Development
- - Shift Planning & Load Scheduling
- - Forklift Operation & Trailer Inspection
- - Inventory Control & Documentation
- - Customer Service & Conflict Resolution
- - Transportation Management Systems (AS400, BLU, DYMS)
- - Administrative & Technical Support
- Operations management
- Performance monitoring
- Task delegation
- Safety oversight
- Customer relations
- Warehouse operations
- Logistics oversight
- Logistics expertise
- Operational planning
- Team leadership
- Employee supervision
Timeline
Operations Supervisor
Old Dominion Freight Line
05.2023 - Current
Customer Service Clerk / Operations Clerk
Old Dominion Freight Line
05.2022 - 05.2023
Warehouse Associate
Frito-Lay (PepsiCo)
02.2016 - 05.2022
High School Diploma -
Cesar Chavez High School
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