Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tony Livingston

Omaha,NE

Summary

Professional sales rep skilled in developing and managing key accounts. Proven track record in driving revenue growth and building strong client relationships. Adept at strategic planning, negotiating contracts, and delivering tailored solutions. Known for fostering team collaboration and adapting to evolving market needs.

Overview

19
19
years of professional experience

Work History

National Sales Account Executive

Headsetters
04.2017 - 06.2025
  • Conduct market research to identify potential clients and industry trends.
  • Assist in preparing sales presentations and product demonstrations for prospective customers.
  • Support account management tasks by maintaining accurate client records and communications.
  • Collaborate with team members to achieve sales targets and enhance customer satisfaction.
  • Learn CRM software to track leads, opportunities, and sales activities effectively.
  • Participate in training sessions to develop product knowledge and sales strategies.
  • Adapt quickly to changing priorities while maintaining focus on customer needs.
  • Established a reputation for being a trusted advisor to clients by consistently demonstrating industry expertise, staying informed on market trends and offering valuable insights.
  • Delivered compelling product demonstrations highlighting unique selling points that differentiated offerings from competitors in the market space.

Technical Support Representative

First Data
05.2012 - 04.2017
  • Resolved technical issues for clients, enhancing user satisfaction and product functionality.
  • Provided expert guidance on software applications, ensuring seamless integration and usage.
  • Troubleshot hardware malfunctions, collaborating with engineering teams to develop effective solutions.
  • Conducted training sessions for new hires on support protocols and customer interaction techniques.
  • Mentored junior representatives, fostering skill development and promoting a collaborative team environment.
  • Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
  • Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
  • Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
  • Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
  • Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
  • Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
  • Managed high levels of call flow and responded to technical support needs.
  • Escalated high-priority cases promptly to ensure rapid response times for critical situations requiring advanced attention or expertise.

General Manager

Headsetters
08.2006 - 05.2012
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Formulated policies and procedures to streamline operations.
  • Championed continuous improvement initiatives that enhanced operational performance across all departments.
  • Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
  • Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
  • Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
  • Cultivated strategic partnerships with industry leaders, enhancing brand credibility and access to new customer segments.
  • Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
  • Negotiated with suppliers to secure better pricing, reducing operational costs while maintaining product quality.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Assisted in recruiting, hiring and training of team members.

Education

High School Diploma -

North High
Omaha, NE
05-1990

Skills

  • Effective negotiation skills
  • Sales presentation delivery
  • Value-driven sales strategy
  • Pipeline management
  • Client relationship building
  • Business growth and retention
  • Cold calling expertise
  • Account management
  • Competitor monitoring
  • Business development
  • Logistics coordination

Timeline

National Sales Account Executive

Headsetters
04.2017 - 06.2025

Technical Support Representative

First Data
05.2012 - 04.2017

General Manager

Headsetters
08.2006 - 05.2012

High School Diploma -

North High

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