Tony L. Thomas
Decatur
Summary
Healthcare Professional with a strong administrative background in all areas of business healthcare, and patient access. Over 19 years of managerial and leadership experience and very experienced in leading employees and departmental teams through special projects and re-engineering.
Overview
29
29
years of professional experience
Work History
Senior Manager
Emory Healthcare
09.2022 - Current
- Provide strong leadership to enhance team productivity and morale.
- Lead cross-functional teams to achieve project milestones and deliver high-quality results.
- Establish strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
- Improve team performance by providing comprehensive training and fostering a collaborative work environment.
- Collaborate closely with peers from other departments to drive organizational success jointly as one cohesive unit.
- Manage large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
- Implement and develop operational standards, policies and procedures.
- Conduct performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
- Review and analyze reports, records and directives to obtain data required for planning department activities.
- Order new equipment and inventory and scheduled repairs for damaged equipment.
Manager, Revenue Cycle Operations (Patient Access)
Emory Decatur
08.2015 - 09.2022
- Responsible for the day to day operations of multiple departments, including Financial Counseling and Insurance Specialist teams for Emory Decatur and Emory Hillandale hospitals
- Directly managed Guest Services at Emory Decatur, including all patient and visitor access areas
- Directly managed Cashier Coordination for both Emory Decatur and Emory Hillandale
- Managed day to day coordination of cashier functions including collections, reconciliation and deposits for Emory Decatur and Emory Hillandale
- Ensured proper coverage for all patient and visitor access areas
- Ensured timely notification of admissions to insurance companies and monitor late notifications and denials
- Managed daily operations of financial clearance via Financial Counseling
- Supported and enhance all revenue cycle initiatives
- Monitored bill edits associated with the department
- Assisted with reducing bad debts, denials and write offs
- Developed Quality Assurance metrics
- Enhanced all front-end financial functions
- Provided weekly and monthly statistical data to Administration team
- Managed daily operations of the financial clearance team including pre-registration, insurance verification and pre-certification
- Participated in performance improvement projects regarding revenue cycle
Supervisor, Patient Access Support Unit, Financial Clearance
Piedmont Hospital
07.2013 - 08.2015
- Company Overview: Piedmont Healthcare Corporation
- Assisted Manager with developing policies and procedures to facilitate timely and accurate reimbursement
- Served as liaison with appropriate peers across the Piedmont Healthcare System
- Performed special assignments as requested by Manager of Director
- Managed daily operations of the Financial Clearance team including Pre-registration
- Ensured accurate demographic, financial and clinical information is obtained
- Ensured all scheduled accounts are financially secured prior to service
- Assigned population of scheduled accounts regarding follow up activities
- Reviewed and maintain team member’s documentation in EPIC Systems
- Provided guidance to team members regarding patient benefits and financial liabilities
- Trained staff on all electronic systems used in the department, including EPIC and Cisco Systems
- Piedmont Healthcare Corporation
Supervisor, Administrative Access Unit, Pre-registration/Ancillary Coding
Piedmont Hospital
01.2004 - 07.2013
- Company Overview: Piedmont Healthcare Corporation
- Assisted Director with developing policies and procedures to facilitate timely and accurate reimbursement
- Interviewed, hired, trained and coached staff, conducted performance appraisal
- Assisted in developing budget and ensure expenditures are within budget
- Lead meetings of work groups
- Attended Revenue Cycle meetings and provided regular reports to Director
- Ensured written orders were coded and indexed for all required outpatient accounts
- Completed work on accounts from Ontrac Supervisor work lists
- Ensured Medical Necessity checks were performed on all Medicare accounts prior to service
- Monitored reports to ensure productivity and quality standards are met
- Ensured scheduled inpatient and outpatient accounts were created in STAR/HBO
- Completed work on accounts from Ontrac Supervisor work lists
- Monitored reports to ensure productivity and quality standards were met
- Prepared and analyzed statistical reports to track quality and trends
- Supervised hiring/staffing of re-engineered department
- Piedmont Healthcare Corporation
Supervisor, Administrative Access Unit, Insurance Verification
Piedmont Hospital
01.1996 - 08.2004
- Company Overview: Piedmont Healthcare Corporation
- Lead and participated in process improvement projects
- Attended Revenue Cycle meetings, provided information on performance and issues
- Ensured all scheduled and non-scheduled accounts were verified and precertified
- Monitored activities of insurance verification and precertification staff
- Trained staff on procedures related to insurance verification and precertification
- Monitored reports ensuring productivity and accuracy standards were met
- Piedmont Healthcare Corporation
Education
M.B.A. - Healthcare Administration
SOUTH University
Atlanta, GA12-2025
M.S. - Management
Argosy University
Atlanta, GA12.2010
B.S. - Criminal Justice
ALBANY STATE UNIVERSITY
ALBANY, GA06.1990
Skills
- Certified Patient Accounts Representative (Adv CPAR)
- Healthcare Financial Management Association (HFMA)
- Sunrise Gateway (Allscripts)
- Georgia Access Management Association (GAMA)
- Real Time Eligibility (RTE)
- WORD
- EXCEL
- POWERPOINT
- EPIC Systems
- UKG Systems
- Sovera HIM/PFS
- Revrunner
- Calabrio Systems
- Registration Quality Improvement (RQI)
- Strategic planning
- Cross-functional collaboration
- Operations management
- Cross-functional team coordination
- Troubleshooting and problem resolution
- Data-driven decision making
- Documentation and reporting
- Team leadership
- Process improvement
- Excellent communication
- Strategic planning
- Cross-functional collaboration
- Operations management
- Cross-functional team coordination
- Troubleshooting and problem resolution
- Data-driven decision making
- Documentation and reporting
- Team leadership
- Process improvement
- Excellent communication
- Strategic planning
- Cross-functional collaboration
- Operations management
- Cross-functional team coordination
- Troubleshooting and problem resolution
- Data-driven decision making
- Documentation and reporting
- Team leadership
- Process improvement
- Excellent communication
- Strategic planning
- Cross-functional collaboration
- Operations management
- Cross-functional team coordination
- Troubleshooting and problem resolution
- Data-driven decision making
- Documentation and reporting
- Team leadership
- Process improvement
- Excellent communication
- Strategic planning
- Cross-functional collaboration
- Operations management
- Cross-functional team coordination
- Troubleshooting and problem resolution
- Data-driven decision making
- Documentation and reporting
- Team leadership
- Process improvement
- Excellent communication
- Strategic planning
- Cross-functional collaboration
- Operations management
- Cross-functional team coordination
- Troubleshooting and problem resolution
- Data-driven decision making
- Documentation and reporting
- Team leadership
- Process improvement
- Excellent communication
Specialized Training
- Certified Patient Accounts Representative (Adv CPAR)
- Healthcare Financial Management Association (HFMA)
- NextGen Systems
- Sunrise Gateway (Allscripts)
- SIS Production
- Georgia Access Management Association (GAMA)
- STAR/HBO/GUI
- Real Time Eligibility (RTE)
- WORD/EXCEL/POWERPOINT
- PeopleSoft Systems
- EPIC Systems
- Kronos Systems
- Sovera HIM/PFS
- Trace
- Revrunner
- Lawson
- Cisco Systems
- Calabrio Systems
- SCI/Schedule Maximizer
- Registration Quality Improvement (RQI)
Timeline
Senior Manager
Emory Healthcare
09.2022 - Current
Manager, Revenue Cycle Operations (Patient Access)
Emory Decatur
08.2015 - 09.2022
Supervisor, Patient Access Support Unit, Financial Clearance
Piedmont Hospital
07.2013 - 08.2015
Supervisor, Administrative Access Unit, Pre-registration/Ancillary Coding
Piedmont Hospital
01.2004 - 07.2013
Supervisor, Administrative Access Unit, Insurance Verification
Piedmont Hospital
01.1996 - 08.2004
M.S. - Management
Argosy University
B.S. - Criminal Justice
ALBANY STATE UNIVERSITY
M.B.A. - Healthcare Administration
SOUTH University
Similar Profiles
Tiffany WilliamsTiffany Williams
Patient Care Coordinator – Complex Scheduler at Emory HealthcarePatient Care Coordinator – Complex Scheduler at Emory Healthcare
MILISSIA WILLIAMSMILISSIA WILLIAMS
Registered Medical Assistant Coordinator at Emory HealthcareRegistered Medical Assistant Coordinator at Emory Healthcare
Lisa GivensLisa Givens
Staff RN at Emory HealthcareStaff RN at Emory Healthcare