Tony (Oliver) Lu
Darien,Illinois
Summary
Detail-oriented professional with experience in customer service and management roles, committed to enhancing team performance, and delivering exceptional service. Skilled in employee training and quality assurance, with a passion for fostering a collaborative work environment. Seeking to leverage these abilities in a dynamic role that supports continuous growth and development.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Teaching Assistant
Vanderbilt University
Nashville, TN
08.2022 - 05.2023
- Helped students master assignments and reinforced learning concepts presented by teachers.
- Assisted students in understanding complex assignments and facilitated engaging educational discussions.
- Prepared lesson materials and visual aids to reinforce lesson concepts.
- Graded exams, assignments and essays and recorded grades.
- Monitored student progress by keeping detailed records of academic performance.
- Acted as a liaison between students and faculty, facilitating communication and understanding.
- Graded assignments and exams in a timely and fair manner.
Shift Manager
Five Guys Burger And Fries
Wheaton, Illinois
06.2021 - 08.2022
- Monitored and enhanced team performance through effective task delegation and conflict resolution in a fast-paced restaurant environment.
- Inspected work areas regularly for cleanliness and organization standards.
- Provided coaching and guidance to team members when necessary to improve performance.
- Managed daily cash intake by counting out registers and tabulating profits.
- Responded quickly and effectively to emergency situations as they arose.
- Coached employees on interactions with customers to drive exceptional service.
- Trained new employees on company policies, procedures, and job responsibilities.
Volunteer Front Desk Receptionist
Advocate Good Samaritan Hospital
Downers Grove, IL
11.2016 - 03.2020
- Supported hospital visitors with navigation and inquiries, ensuring a welcoming and professional reception area.
- Answered a multi-line phone system to respond to inquiries and transfer calls to the correct departments and personnel.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Maintained a clean and organized reception area to uphold company image.
Store Associate/Cashier
Tennis Ballerz
Darien, Illinois
06.2018 - 03.2020
- Strung customer rackets within the timeframe provided.
- Delivered excellent customer service by advising on product selections and maintaining an organized retail space.
- Answered questions about store policies, and addressed customer concerns.
- Performed daily opening and closing procedures for store operation.
Education
Bachelor of Science - Medicine, Health, And Society
Vanderbilt University
Nashville, TN05-2024
High School Diploma -
Hinsdale South High School
Darien, IL05.2020
Skills
- Curriculum Development
- Employee training
- Cash Handling
- Quality assurance
- Operations management
- Customer-service focused
- Team Leadership
- Conflict Resolution
- Customer Relationship Management
Languages
Chinese (Mandarin)
Professional
Certification
- ServSafe Food Protection Manager Certification
- ServSafe Alcohol Course
- BASSET Card
Timeline
Teaching Assistant
Vanderbilt University
08.2022 - 05.2023
Shift Manager
Five Guys Burger And Fries
06.2021 - 08.2022
Store Associate/Cashier
Tennis Ballerz
06.2018 - 03.2020
Volunteer Front Desk Receptionist
Advocate Good Samaritan Hospital
11.2016 - 03.2020
Bachelor of Science - Medicine, Health, And Society
Vanderbilt University
High School Diploma -
Hinsdale South High School
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