Tony Maez
Albuquerque,NM
Summary
Dynamic Sr. Service Tech at New Mexico Gas Company with expertise in hardware repair and exceptional customer service. Achieved significant improvements in service response times and customer satisfaction through effective troubleshooting and process enhancements. Committed to safety and compliance, while mentoring junior technicians to foster a collaborative and high-performing team environment. Enforcement of current plumbing and mechanical code.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Sr. Service Tech
New Mexico Gas Company
06.2004 - 08.2025
- Diagnosed and resolved gas system issues to ensure safety and reliability.
- Trained junior technicians on best practices for equipment handling and safety protocols.
- Implemented process improvements that reduced service response times and increased customer satisfaction.
- Collaborated with cross-functional teams to streamline service procedures and improve workflow efficiency.
- Developed training materials for new hires, ensuring consistent understanding of company standards and safety regulations.
- Conducted field inspections to ensure compliance with regulatory requirements and industry standards.
- Adhered to company safety protocols, reducing the risk of accidents or injury during service visits.
- Exceeded performance metrics through diligent troubleshooting and precise execution of repair procedures.
- Led team in performing routine maintenance on gas distribution systems, enhancing operational efficiency.
- Optimized inventory management by maintaining accurate counts of replacement parts and reordering as necessary to avoid stock shortages or delays in service delivery times.
- Upheld high standards of professionalism, punctuality, and integrity in all interactions with clients and colleagues alike.
- Communicated effectively with clients to provide comprehensive explanations of required repairs while addressing any concerns or questions they had.
- Stayed current on industry trends and technological advancements through continuous professional development efforts.
- Maintained detailed records of all service activities, enabling accurate tracking of equipment history and warranty information.
- Streamlined workflow by organizing tools, parts, and documentation for easy access during service appointments.
- Enhanced customer satisfaction with thorough inspections and quality repair work.
- Mentored junior technicians in best practices, enhancing team performance and fostering a positive work environment.
- Improved equipment efficiency by performing regular maintenance tasks and timely repairs.
- Implemented preventative maintenance programs to minimize equipment failures and extend device lifespan.
- Delivered exceptional customer support through clear communication, active listening skills, empathy when addressing concerns.
- Prioritized workload efficiently by assessing urgency levels associated with each call, resulting in an improved response time for critical issues.
- Enhanced team morale and productivity by fostering a collaborative atmosphere, sharing knowledge, tips, and best practices with colleagues regularly.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Explained diagnostic findings to customers and outlined repair or service options.
- Inspected equipment to diagnose operational issues.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Maintained accurate records of service calls and customer interactions for training and accountability purposes.
- Repaired and replaced worn and damaged components.
- Read and followed technical documentation to complete accurate repairs.
Education
High School Diploma -
Cibola Highschool
Albuquerque, NM02-2003
Skills
- Field service
- Hardware repair
- System installation
- HVAC systems
- Attention to detail
- Installation and repair
- Work with minimal supervision
- Customer service
- Flexible and adaptable
- Punctual and reliable
- Problem and issue resolution
- Troubleshooting skills
- Verbal and written communication
- Valid Driver's license
- Heavy lifting
- Hand tool expertise
- Hand tools
- Professional and courteous
- Customer relationship management
- Analytical thinking
- Operating test equipment
- System upgrades
- Incident reporting
- Service reports
- Quality control
- Documentation and reporting
- Compliance documentation
- Inventory control
- Preventive Maintenance
- Inventory management
- Safety procedures adherence
- Plumbing
- Quality assurance
- Project management
- Time tracking
- Troubleshooting
- OSHA requirements
- Equipment maintenance
- Equipment troubleshooting
- Scheduling and coordination
- Emergency response
- Equipment inspection
- Testing and evaluation
Certification
- Licensed JG journeyman in state of New Mexico
Languages
Spanish
Full Professional
Timeline
Sr. Service Tech
New Mexico Gas Company
06.2004 - 08.2025
High School Diploma -
Cibola Highschool